2014 Mazda CX-5 Consumer Review: Mixed Feelings

2014 Mazda CX-5 - Consumer Review

Average Consumer Rating

110 Total Reviews

Touring 4dr SUV (2.5L 4-cyl. 6-speed Automatic)

27 of 32 people found this review helpful
Mixed Feelings
By kenshin on


2014 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)


Build quality may be an issue...

Week 2 : the passenger seat trim vibrating noise, probably due to contact when exiting vehicle.
Fixed by dealer.

Week 3 : front windows vibrating noise when opened slightly.
Not bothersome enough to take to dealer, but disappointing nonetheless.
TSB was eventually issued but dealer conveniently "forgot" to order the parts, meh.

Week 4 : right sun visor vibration noise, goes away if opened then reclosed. Tolerable and persists to this day.

Week 6 : upper right corner of center console touch screen makes intermittent rubbing noise. Tolerable and persists to this day.

Since the beginning, there's also been a ceiling vibration noise if only the rear windows are open. Apparently, this kind of wind harmonics problem is common for many cars. Again, more disappointment.

The transmission automatically downshifts when slowing past 19 mph presumably to allow for smoother acceleration after speeding around a corner. Problem is this situation occurs in probably 2% of my commute. Having a "race car driver" in my tranny, as Mazda likes to call it, is hardly helpful if it doesn't know that most of the time I just want to coast to a stop instead of burn through a turn. After more than 3 years of ownership, it's still a little annoying.

Front door armrests are not the same height as the center console armrest. No biggie if you don't mind getting chronic scoliosis.

Why is there only one switch that is lit out of all 4 door panel switches ? Is this supposed to make a huge difference to the sticker price ? Am I the only Mazda owner who fumbles for the switches at night ?

Cargo area light is placed on the side wall instead of the ceiling, probably for easier wire routing. I prefer having the light shine from above where it's less of a glare on your eyes and lights up the cargo hold better.

Rear window wiper way louder than front windshield wiper even though it's only a single wiper and further away from the driver.

A-pillars are much thicker than my previous car. Nice to have if it increases safety but hard to get used to especially when making turns at an intersection without traffic signals.

Front headrests are angled WAY too far forward which forces my head down and I have to look up to see the road. Simply a terrible driving position that can't be fixed no matter how I adjust the headrest height or seatback pitch. The NHTSA should really revise this rule so tall folks don't have to install their headrests in reverse and use neck pillows while still achieving whiplash prevention efficacy.

Rear headrests are too bulky and block the rear view in the mirror. Both of the side headrests should be like the center one shaped like an upside-down "L".

Automatic headlights really should've came standard by this day and age. I know someone with a '99 Camry LE that has it but 15 years later I still have to flip the switch every night by myself...?

Adjusting the volume brings up a notification tab on the upper right of the touch screen. Unfortunately this happens while the backup camera is in use as well, which could be potentially dangerous if it just so happens to block your view of that kid coming up behind your car while you're backing up.

A/C can be weak sauce sometimes as others have noted, but if it contributes to fuel efficiency, then I'm down with that. However, the center air vents are simply too low. As a result, the cool A/C can only be directed at my right hand or lower instead of my face. Clearly, none of the Mazda engineers/designers are over 6 ft tall. Those side vents that blows air at the front windows should also be closable because I don't imagine most of us tracking snow into the car that often. Vents for the passengers in the back would've been nice too.

The 3-spoke steering wheel looks nice and sporty but there are days when I like to drive lazy and put my hands at the 4 and 8-o'clock positions. The lack of spokes there means more of a workout for my arms but it's not a killer like the horrible headrest.

A pleasant audible lock/unlock confirmation beep would be nice instead of just the signal lights flashing with the initial push of the remote button and the horn blaring the second time.

Tail pipes could be a bit bigger so that it looks more proportional with rest of the car, no ?

Can't open/close windows except driver's after engine is shut off, unlike most other cars. Easy fix that should have been caught in testing stage.

Exterior/interior color combos are rather lacking. All-black interior doesn't look bad per se but makes driving during those hot summer months quite hellish.

And why are the interior door handles so far forward for the folks up front ? When do you ever see a door knob that close to the swivel ?

That concludes the Cons. Everything else is as awesome as everyone says. Above average fuel economy, roomy, easily looks and drives better than anything else in its class, and a pleasure to own/maintain thus far.

Best Features

  • Acceleration
  • Road holding
  • Braking
  • Steering
  • Rear seats
  • Getting in out
  • Front seats
  • Quality of materials
  • Cargo storage
  • Logic of controls
  • Active safety
  • Rain snow traction
  • Headlights
  • Parking aids
  • Entertainment
  • Usb ports
  • Bluetooth
  • Navigation
  • Repair frequency
  • Engine
  • Transmission
  • Electronics
  • Fuel economy
  • Resale value
  • Maintenance cost
  • Warranty

Worst Features

Recommend (27) (5)

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Comments (5) Post a Comment
By kenshin
on 04/29/14 16:52 PM (PDT)

Update Week 14 : when getting gas and locking pump handle, the pump clicks off about 2 gallons earlier than usual. I have to hold the pump handle until it actually fills the tank (but not to the point of overflowing, of course). Problem persists no matter which gas station used. * bought a neck pillow and rotated headrest 180 degrees, now seating position is near perfect - black interior puts spotlight on every speck of dust - would be nice if rear seats slide fore and aft - clarification : rear headrest should be those thinner, upside-down L-shaped ones like on the Mazda2 to avoid blocking rear view; "door handle too far forward" refers to interior side

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By kenshin
on 05/13/14 13:57 PM (PDT)

Update : used Hill Assist for first time. Somebody give the engineer who invented this feature a Nobel or something, just awesome. The gas pump problem has not occurred for the last 2 fill-ups. Hopefully, it stays that way...

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By na_hosoi
on 05/20/14 15:33 PM (PDT)

Mazda called; they want your help with the redesign. :)

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By almost_gone
on 06/03/14 11:25 AM (PDT)

I'm having the same problem with not being able to fill up my fuel tank all the way. Mine will stop filling when I still should be able to put in about 3.5 more gallons. It's been that way since I purchased it in January 2014 and has not improved. I've used several different gas stations with the same result. It really is a pain in the neck. I'm just about ready to take it in for it's first service, hopefully they can fix the problem.

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By kenshin
on 06/22/14 17:28 PM (PDT)

Just over 10,000 miles and just under 6 months later : car performs just fine mechanically. Mileage = 34.3 (dashboard), 35.0 (Fuelly), 36s pretty common if you stay under 60 mph on freeway (yes, that CX-5 in the slow lane is me). Fuel fill-up issue is inexplicably intermittent. With the weather warming up, the A/C is not as cold as expected even at max setting. I'll be informing the dealer about the rattling front windows when I get the oil change and tire rotation this week...

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