Used 2019 Lincoln Navigator Consumer Reviews
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No replacement for displacement
We’re a Ford family, a new Superduty every 3-4 years for towing and still have my 2003 F-150 for routine ranch duties. I can count on one hand the number of check engine lights in >15 years and hundreds of thousands of miles (and tons), on multiple trucks. That being said there was a lot of gripes for my last Navigator (‘08), wallowing with every breeze or rut, gutlessly, down the highway. Grudgingly we stuck with the always-something-wrong but more planted and fun to drive Escalade ESV’s—just never past the end of the warranty. Lincoln finally did it right and this is easily the most comfortable vehicle I’ve ever owned: the seats are unparalleled, ergonomics are perfect, great storage and it drives like a crossover. My only gripe is I miss the Caddy’s V8 punch. Although the speedometer climbs faster it just doesn’t feel as fast or confident during 2-lane highway passing. It linearly hurdles into, and calmly/quietly handles, speeds which get you one free phone call and maybe that’s why it doesn’t feel as fast but I really wish the turbos were blowing into two banks of 4 cylinders. Well and the rear TV’s can only be figured out by the kids. Of note we’ve averaged 16.6 MPG over ~8,300 miles of mixed driving, albeit we live in rural Texas so not much city and higher-speed highway.
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Lincoln Luxury
I couldn't be more impressed with the overall quality,comfort,and performance of my 2018 Lincoln 2wd Premier. I wanted the base/premier due to the 20 inch wheels. They increase the ride and comfort without having the adaptive suspension. The highway mileage on trips in the conserve mode reaches 23 mpg all the time. It has so many standard features that are optional on other luxury full size SUV. It uses regular unleaded and the yearly maintenance cost is a fraction of an import. The twin turbo V6 has tremendous horsepower and torque that other luxury SUV V8 cant even match. This is true American luxury reborn. I just reached 60,000 miles averaging 21mpg after three years of ownership. This is an amazing vehicle. After owning it 4 years and 66,000 miles , my dealer offered me $48,000 and I sold it back to them. I only paid $69,000 new and after 4 years of ownership, I felt that was a great resale.
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Love! Love! Love it!!!
I moved from the Cadillac Escalade to the Lincoln Navigator and I am so happy I did. The seats are so amazingly comfortable, I feel like we all have more room (even though I went from extended version of Cadillac to the smaller sized navigator) and the technology is amazing! It drives so smooth and has so many wonderful features! Couldn’t be happier!
Lipstick on a Pig - Junk
After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told the dealership to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission. Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Please don’t fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln’s customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I’m glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem.
Car nice - dealers not so much.
Wanted a black label but they dont have black leather seatsm go figure, huge error. Purchased 2018 reserve 2 weeks ago @ 97k . Came across a couple issues. Steering column plastic housing rubs slightly when turning - AC when running both rear and front zones seams to lose temperature, osillated from warm to cold and never freezing, random. Passenger side second row seat belt lacked tension and wont retract- this part is on backorder. These issues are small and will get reseloved, but its an indication of a slight build quality issue. The biggets issue is the Lincoln dealers. Lincoln corporate puts the white glove message out there that they will come get your car and give you a loaner etc ( purhcased maint package ) use the app to schedule etc. Well thats a fantasy.......I purhcased my care from a dealer thats 65 miles away because they had the car. However the nearest dealer is 5 miles away. When I contacted them for servive on my new 100k car they said sorry you didnt buy it here so no loaner car. I had to escalate this to lincoln and threaten them etc.... finally after 2 weeks and wasting time on the phone they accomodated me. Point is Lincoln corporate needs to get these dealers up to to speed with the marketing message if they are going to sell 100k cars. I had a platinum escalde before this and zero issues and amazing service. That said its a gorgeous car and I hope to enjoy it once its out of the shop.
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