Used 2013 Lexus ES 350 Consumer Reviews
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The blue thunder
Frank, 06/22/2016
2013 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
4 of 4 people found this review helpful
Car rides nice and smooth, has a great sound and very roomy in back seat area. Great on gas mileage on open highway, but not as good in city driving.
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My Lexus Experience
Steve, 12/07/2016
2013 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
51 of 72 people found this review helpful
In March 2013, I purchased a new ES350 from Sewell Lexus. My reason for choosing this car is that I typically drive my cars for 8-10 years, and the utmost priority for me is reliability. I was assured by Sewell’s salesman, Maury Erbay, that I was buying the most reliable car on the road. He told me about a rare circumstance with another buyer who was unsatisfied with the maintenance history of his/her Lexus and how Sewell made it right. 6,569 miles, August 2013 Upon leaving the car at the airport for 4 days, the car was dead. Roadside assistance came to jump the car, and I drove the car to Sewell. It was Sewell’s opinion that nothing was wrong with the car. 15,442 miles, March 2014 Upon leaving the car at the airport for 5 days, the car was dead. A co-worker who had been traveling with me jumped my car. 22,101 miles, September 2014 Upon leaving the car at the airport for 4 days, the car was dead. A co-worker who had been traveling with me jumped my car. 27,452 miles, December 2014 Upon leaving the car at the airport for 5 days, the car was dead. A co-worker who had been traveling with me jumped my car. 31,000 miles, March 2015 I am a conservative driver and not a “hot rodder”. After 31,000, my tires needed replacing. Based on the price of the car, it was rather shocking to learn that it was sold with tires that would be shot at 31,000 miles. 33,808 miles, June 2015 Upon leaving the car at the airport for 4 days, the car was dead. Roadside assistance came to jump the car, and I drove the car to Sewell (exasperated by the complete unreliability of this car). I was told that Lexus has “just learned” of a problem with the Gateway ECU, and mine was replaced. The service representative told me that I had not been notified of the fix because it had “just been discovered, in fact subsequent to my last oil change at 30,000 miles”. I did some research on the internet and found that Lexus had identified the problem for other owners in 2014. I asked myself many times why there wasn’t a recall for this issue, but it appears that fixing an issue that causes its customers to be stranded isn’t a priority for Lexus. It is inconceivable to me that Sewell prides itself on service, yet they were aware of this problem and did nothing to fix it until I had been stranded again and brought the car to Sewell. Because of the multiple unnecessary drains on my battery, I insisted that the battery be replaced. Sewell resisted and finally agreed to the replacement only after a lengthy argument. 45,828 miles, April 2016 The car’s locking system failed, and the driver’s door actuator was replaced under warranty. 50,000 miles, July 2016 Warranty expires 50,200 miles, July 2016 Back seat begins to squeak loudly when no passengers are riding in the seat. 50,756 miles, August 2016 Air conditioning fails. Lights illuminate, but no sound from air conditioner is present, and no air came from the vents. As a courtesy, Sewell picked up the car but found nothing wrong with the air conditioner as it started for them. However, the fan was noisy and needed a new bearing which was replaced at no charge. 52,900 miles, November 2016 The car’s locking system fails again, and the passenger’s door actuator was replaced at my cost ($500 parts and labor). By now, it appears that the other two doors are likely to fail soon as the quality of the actuators in the Lexus ES 350 is poor. 53,400 miles, December 2016 A dull thumping noise quickly progresses from infrequent to extreme. While it sounds as if it is a suspension issue, the real issue is the sunroof rattling. This repair is projected to be a 3-4 hour repair job and is not covered under warranty. As is clear from the above, the car has been a maintenance nightmare. The reliability factor that was conveyed to me at the time of purchase has been completely non-existent. Never in my years of car ownership have I been stranded (and stranded multiple times) by any vehicle other than a Lexus. It appears that the maintenance issues are becoming more frequent. (One has to wonder when the last two door actuators will fail when two already have.) Upon discovery of the 52,900 mile problem, an email was sent to Sewell’s business manager (Cecily McClarin), Sewell’s service manager (Mason Kessner), and Sewell’s general manager (Dudley Haralson) expressing my level of unhappiness with the car and its track record of poor reliability. Based on the Sewell promise Maury made at the time of purchase of the car, I expected to hear from upper-level management at Sewell. Instead, I heard nothing from anyone. I am prematurely near the end of my Lexus journey (due to poor service and poor reliability) and am close to making a decision about which car I plan to buy next (clearly, not a Lexus). No one from Lexus demonstrated any effort to retain me as a customer by offering a trade on another Lexus at a discount in an effort to win me back. I leave as an unhappy customer determined to share my Lex
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Love it compared to competition.
brucemeister, 02/07/2013
2013 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
91 of 133 people found this review helpful
I have had my ES350 for just over a month and love it. I spent about 6 months research, test-driving and pricing some competitors. See below: - BMW328i: This was the best ride of all of them and fun to drive. BUT the AWD feels stiffer and the steering is less responsive than the RWD, similarly equipped to the ES comes over $50K, post-warranty reliability suspect, premium fuel only. Annoying stop/start engine. - Audi A4: Great quality but feels stiff to drive and cramped in the back. A little small. - C300: Great handling and style, but TOO SMALL and cramped - even for the driver, expensive repairs, premium fuel only. Annoying stop/start engine. Acura TL: OK but not luxury.
the new ES 350 : how can the best be better ?
mitchellrowe, 01/12/2013
2013 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
23 of 36 people found this review helpful
Review: The ES 350 IS BETTER than all the previous ES cars since the 1st one rolled off the line in Japan in 1991 , as a 1992 . It is 4 " longer ( back seat leg room ) gorgeous style that is now common to the GS and LS ( family resemblence ) front and back anti sway bars , with self adjustable shocks and struts . RUNS STRAIGH DOWN THE ROAD LIKE AN ARROW FROM THE BOW .. EVEN ON TILTED NJ ROADS . very powerful and 21 to 30 mpg on regular 87 octane . madnificant perforated leather , hot seats , climate control copied from the LS , electric steering , drive by wire , zf auto tranny , huge trunk , 1st class aluminum wheels.
2013 Lexus es350
Anne, 10/01/2018
2013 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
7 of 10 people found this review helpful
Do your homework on the car you are interested in purchasing. My daily commute is 100 miles round trip 5 times weekly. The comfort of driver seat in my car turned out to be poor and I'll be trading it in soon. The car is difficult to exit for short legged people. The handling is good and the MPG is great but road noise is significant for a Lexus.
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- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value