Used 2019 Land Rover Range Rover Consumer Reviews
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Electronic Nightmare
The electronics (entertainment and climate control) started malfunctioning the day I bought the car. Dealer picked it up, gave me a loaner and took car to fix it. It apparently needed a software update - seems like that should have been on the pre-delivery check list. Ok. A week later, the lower touch screen went totally blank. Then the two knobs that control temp stopped working. Dealer picked up the car again and apparently, the lower screen was bad and needed to be replaced. Now the radio source randomly changes and the climate control (lower screen) seems to roll through random levels of working or not - I am happy that I bought this in the spring and consistent heat or A/C haven't been needed yet. Car is going back to the dealer next week to see if the third time is a charm. Will be noting to the dealer that another problem will result in initiating a Lemon Law suit. The dealer has been great and I really couldn't say enough about their responsiveness which is very much in line or even exceeding expectations (which were high given the cost of the car). If it wasn't for this issue, I would give the 2019 RR 5 stars. I love everything else about the car. Unfortunately, I seem to be getting more experience with their loaners (none of which have had a similar issue) than my vehicle.
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RARE MULTI-SUV COMPARISON
We have owned several premium SUVs within the last 20 years, mostly of German origin. In the past 24 months, we had the unusual situation of simultaneously owning 2-2017 RR HSEs ( a diesel and a V6 gas), a 2017 Escalade ESV (lwb), and a 4 year old MB diesel suv. The RRs were purchased to replace the Escalade and the MB. We had grown tired of MB vehicles, because of frequent warranty issues, maintenance schedules and dated styling. The Escalade was bought to pull a large boat and to be used for long trips. Even though it became one of our unexpected favorites. it's overall size turned out to be a negative for everyday use. Now addressing our RR diesel ownership..... we love the car.....the power of the high torque diesel engine, 22 mpg. in town, its rather compact exterior size and very lux/ comfortable interior has won us over. The gas RR is basically the same car, but the gas engine is no match for the diesel. The noise levels are basically the same, but the gas engine has never achieved its EPA ratings of 17/23. Those who have a hesitation of owning a car with a modern diesel engine, have probably never driven or owned one. Neither RR has had any warranty problems as of yet and the suggested maintenance schedules are better than most competitors. I've seen some criticism of the "build quality" not being competitive.....but in my opinion the build quality meets or exceeds all of its competitors. One suggestion....if you are ordering or buying an existing car, make sure it has the "surround view camera system".
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Car does not Start
The car decides it will not start on a random basis. The key fob doesn't work. Has been back and forth to the dealer 4 x and they don't know how to fix it. They are no replacing the central computer for the car.The vehicle was purchased less than a year ago.
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The Gentleman's Tank
Picked up a used 2016 Range Rover Supercharged LWB in Indus Silver with the Ebony interior. Originally priced at $130K, I managed to find it for $72K with only 8,000 miles on it, in perfect condition. Everything about it is rock solid: the power, the luxurious cabin, supple leather, huge interior, massive trunk space. The deployable side steps are great for my (short) wife, and the Meridian premium sound system is spectacular. Biggest drawback is the electronics -- quite dated and laggy in terms of response times. Does feature Bluetooth for connecting to your smartphone, but lacks the Apple /Android CarPlay setup. If you can get a gently use one, I think you can reduce the huge depreciation hit from a new purchase, which is optimal. I plan on driving this one into the ground over time, and am hoping the maintenance is kept to a reasonable amount.
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Worse company I have ever dealt with
I purchased 2017 Range Rover HSE Long wheel base brand new brand new in September 2017. Starting in Jan 2018, I noted some odd thuds and clunks from the undercarriage and made mention of it to my local dealership in Richmond. I had my car in total over 5-6 times with multiple attempts to correct and isolate this problem. The noise became more frequent and worse as time went on and although attempts were made and documentation stating noise was present....there was no resolution. I was continually disregarded in a manner that was not of a 121k purchased vehicle. I did purchase the extended warranty on this car initially. Around 49k miles, my car went back to Richmond for a 2 week period of time in which no resolution was made. They opened up a case at JLR (what I was told), and although the noise was present, they said JLR said that this noise was an acceptable thing. From September 2018 the repairs were from bushings replaced and tightened, nuts tightened, "transfer case judder" with a double flush and fluid additive technique, and sway bar mechanism system flush." ALL which did nothing for the issue. They documented that the noise was there and basically said "we dont know what else to do." I have this documented from Land Rover Richmond. Who does this....right? So I called corporate myself. You will never get past the customer service representative. Now coming from someone who is a surgeon, when you have this sort of post operative difficulty and issues, your patients speaking to your front desk is an unacceptable thing to let happen. Although my CSR was pleasant, nothing was ever done. She recommended taking my car to another dealership. Not easy for someone who works over 100 hours a week and LR would not come and pick it up. I had to drive it 4 hours to Charleston WV where the new diagnosis was .......wait for it..........Bad front and rear sway bar arms that needed replaced, there was fluid coming from the rear sway bar arm, and the kicker is "my drive shaft." Said the knuckle on the end of it was broken and slipping and this was what was causing the noise. They said verbatim, that we have seen this on other Long wheel base cars." All of this finally got replaced over the 2.5 weeks that they had my car. They said they drove it after repair for 20 minutes and did not hear anything. My father returned the car to me and the car is exactly the same. I cannot get Land Rover Charleston WV to call me back and discuss. They also did not follow up with me regarding the replaced parts. One may ask too, "How come a broken drive shaft was not picked up by a dealership, how could a drive shaft of this size get broken anyway?" I put 52k miles on the car, 100% road miles, over the last 2.5 years. The same thud at low speed 10-17mph, usually in parking lots, stop and go traffic, driving through neighborhoods." Sometimes it is a single thump and sometimes it feels like it is stuck trying to get out of whatever transmissitory thing that it is stuck in. It is a very loud noise, heard by all who have ridden with me. It is a very frustrating issue. I was just contacted by the CSR who just informed me that unfortunately, since it is out of warranty, they could not buy back my car." She stated because it is out of warranty. I asked her nicely, "dont I have the extended warranty?" She said "yes, but purchase backs dont work with extended warranty." Long story short, I could win a law case with Lemon law, but I am completely exhausted with this company. I will never purchase another Land Rover/Range Rover. Therefore, I cannot recommend these cars to anyone, regardless of their status, comfort, build out." Not everything is about "buying the most expensive and best." Customer service goes a lot longer then any engine could. Also, in case you dont know, V8 range rovers come with something called Dynamic Response, where these sway bar arms are working constantly to keep your car level. Great concept, but if you research on your own through threads, you will find that they have been a problem since 2005.
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