Used 2019 Land Rover Discovery Consumer Reviews
Terrible Experience
This is our first (and definitely last) Land Rover. We purchased this for our large family of 6 after previously driving the Mercedes GL350 and Infiniti QX60. The Discovery doesn't compare with either vehicle - especially in terms of reliability. In the first two months of ownership, the car was at the dealership's service department for 40 days with a laundry list of problems: car was jerking during acceleration, infotainment screen freezes, air conditioning comes out hot, constant error messages on dash, DEF depleted quickly, etc. Land Rover America has been difficult to deal with - customer service is not worthy of the luxury price of this car. Never buying a Land Rover again.
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Comfort, style, technology, and ride are tops
This is my third Land Rover purchase. I traded in my LR3 and kept my LR4 and added this Discovery LUX. Since I wanted all the newest features I went for the LUX model and I am not disappointed. The new technology is excellent. The safety and parking features are a huge plus. The dealership pulled out all the stops when we got it home and found the pump for the windshield washer jets was not working. They drove us a loaner, picked this one up and drove it back to the dealership and fixed it, then brought it back the same day. My only complaint is the activity key. It is not working so the dealer has ordered us a new one and we will try that. I have to admit that having the back hatch open and close by waving my foot under it is a huge plus when my hands are full. And being able to see the car and all it's surroundings on my screen while manuvering the vehicle is a plus. But the best by far is the smart cruise control. No more braking and restarting the cruise when I come up on a vehicle but can't pass yet. The car slows down until I am far enough away and then it speeds right back up. The changeable ambient lighting in the car is fun too!
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- SE 4dr SUVMSRP: $12,99926 mi away
- HSE Luxury 4dr SUVMSRP: $27,78891 mi away
- HSE 4dr SUVMSRP: $25,995244 mi away
Like Riding on A Cloud
We have had our Disco for 3 months now and never for a moment have we regretted the purchase. Before ordering the Disco we drove MANY other luxury models and were leasing a Benz. Nothing compared to the comfort and capabilities of the Disco. We were trading in our pick-up that was used to tow our 22' sailboat, and the Disco has taken on that duty with panache---never a groan or complaint. The dealership and sales rep were very accommodating and a pleasure to work with. I am certain that we will be repeat customers of Land Rover. The quality and craftsmanship are unsurpassed. UPDATE: After 15 months of ownership, my original evaluation stands. Our Disco continues to serve our needs admirably and still looks brand new. We continue to get many comments about the vehicle and gladly refer folks to the dealership in San Antonio, TX. UPDATE #2: We have now owned our Disco for 4 years and the initial evaluation still stands. We have had nothing but routine maintenance for the entire tire time--aside from a couple cactus flats from moving our boat. During our last trip to the dealership, our sales rep took us for a ride in a Defender. My husband's eyes lit up and I have a feeling this may be our next vehicle when it's time to trade in our current one. I am certain we will not consider anything but a Land Rover product. We remain impressed with the quality--it is unsurpassed.
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Nice styling and features, terrible build quality
Pros: Nice, clean modern upscale interior. Light grey leather seats, dash, console, and headliner are beautiful and clean surprisingly very easily. Lots of safety features. Drives well in the snow and bad weather. Feels like a tank. Good space and nice size third row. Abundant and clever storage spaces throughout. Great sounding stereo, when you can get it to work. Heated windshield is great. Auto high beam headlights are fantastic. Cons: The infotainment system is a constant source of frustration. Sometimes it hooks up to my phone, sometimes it won’t recognize my phone is there at all during the entire drive no matter how many ways I try to get it to find it. Sometimes it recognizes my phone for phone calls through the car, but will not recognize it to play music through the vehicle. Sometimes Apple Car Play works, sometimes it doesn’t. We have had the 2019 Land Rover Discovery HSE for almost 2 years. We’ve had to take it in for service at least 7 times for various issues. Right after I bought it I was driving through a heavy Colorado snow storm with my mom and daughter in the vehicle. My mom noticed water dripping on her. We couldn’t determine where it came from and I took it in to the dealer and they checked it and said there was nothing wrong. Then when I took it through a car wash for the first time water came pouring in around the edge of the windshield, which the dealer later admitted wasn’t sealed properly. They fixed that. Then there was a consistent extremely loud air noise coming from the drivers window. That was also checked and I was again told nothing was wrong. I took it in two more times and they finally replaced the entire stripping around the door which mostly addressed the issue. Then the storage compartment on the center console in the second row broke and wouldn’t open. They replaced that. Then the hidden storage compartment in the driver’s center console would never really open properly. After 2 service appointments they fixed that. The cover to the third row sunroof rattled. We took it back in and they fixed that. One of the side panel covers in the cargo area in the back was missing a clip so it protruded into the cargo area. It took us taking it in 3 times for various issues for them to order the part and fix that. Immediately after we bought the vehicle I noticed that it felt like I had to wrestle with the wheel, which was extremely heavy, to keep the vehicle centered in the lane. I asked the Land Rover dealer to check the alignment and steering and they said there was nothing wrong with it. I asked them to check it again on multiple occasions as we had the vehicle in for other fixes and for regular service. I was always told nothing was wrong. Then after having the vehicle for only around a year I was told the tires needed to be replaced because they had worn unevenly because the vehicle was out of alignment. What a frustrating experience after not being listened to and then having to pay $1300 out of my pocket to replace the tires and have the vehicle aligned properly (which I did not do at the dealership). Second row center headrest when up makes visibility through the rear window very bad and it’s hard for kids to fold down (you kind of have to put your body weight into pushing the button to fold it down) - Land Rover should have a control for the driver to lower that headrest because you never remember it’s up until you start driving. Ultimately this vehicle is a good idea in concept but the quality of the build and parts are very low and unreliable. For a $70k vehicle you expect more. I will never buy another Land Rover again and will soon be trading it in for a BMW X5.
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Very disappointing
Previously I had owned 2010, 2012, 2013, I still have these vehicles. Waited 4 months for the 2017 Discovery. To tell you the truth I hate driving it....the stirring is very loose... can't be fixed....Also filling the gas was so frustrating. It would continually shut off the gas. It would shut off several times...took forever to fill the tank. Took almost a week to be fixed
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