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2025 Kia Sorento Consumer Reviews

4.2 out of 5 stars
42 reviews

Pricing

Edmunds suggests you pay
$32,475
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Prices based on sales in AZ thru 8/11/25
Final assembly in USA

We have a limited number of reviews for the 2025 Sorento, so we've included reviews for other years of the Sorento since its last redesign.

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3 out of 5 stars

2024 Kia Sorento X-Pro Transfer Case Issue

Nigel1521, 09/17/2024
2024 Kia Sorento X-Pro SX Prestige 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
23 of 24 people found this review helpful

Bought a new 2024 Kia Sorento X-PRO (Canada) in July 2024. After about 1000kms, I noticed a noise when I reversed the vehicle and applied power. The noise was like dragging gravel. The dealership did not know what the issue was initially. They found the transfer case fluid was low, and that it contained "sparkles", or tiny pieces of metal. They now have to replace the whole transfer case.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Sweet vehicle!

Barry Morehouse , 11/03/2023
2023 Kia Sorento SX 4dr SUV (2.5L 4cyl Turbo 8AM)
21 of 22 people found this review helpful

After owning a 2019 lexus F sport, never thought a Sorento could compete the lexus! Boy, my wife and I were totally taken by surprise! What a supper nice riding and easy access to all navigation and driving settings.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

What happened??

Joanne, 01/19/2025
2024 Kia Sorento X-Line EX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
24 of 26 people found this review helpful

I have the X-Line EX with FWD. This is my 4th Sorento. It started out bad…. Within an hour of buying it the check engine light came on. Did the usual, checked gas cap and it stayed on. Called to get appt. but nothing available for 3 weeks, they said unless the light is flashing it’s no big deal. The next day tire goes flat. The following day windshield cracks. I think this thing has a curse on it. It needed a fuel sensor. Fixed it. Driving to vacation it loses power, feels like it shifted into neutral. Dealer says can’t find anything wrong. When I start the car (car in Park, Parking brake on and foot not on gas pedal) it feels like it lurches forward, car actually rocks. When I proceed to put it in drive and start out slowly it feels like it’s chugging along, not a smooth glide. I’m truly confounded by all of these issues. When it’s cold outside ALL guages light up and infotainment system won’t work. Any time it rains or is cold the Driver Assist quits and the parking sensors quit. Rear view camera is always foggy even if I wipe it off every time I get into the car. I drive in the Economy setting. Horrendous gas mileage. I’m sick of buying gas all the time….. my last Sorento would sometimes get 42 mpg, this one varies between 17 and 23. I’m OVER this car. It’s a beautiful car but too many issues. I see there’s a recall, hopefully it’ll fix the mileage.

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4 out of 5 stars

Very happy owner

Raji, 08/03/2023
2023 Kia Sorento X-Line SX Prestige 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
21 of 23 people found this review helpful

Bought the SX Prestige model and am very pleased - feels luxurious, has good performance and is perfect size/utility for my family of four (2 teenagers). My only gripe is that the turbo engine has to be pushed hard off the line, but otherwise performs great. Still early in its life, but very happy so far

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

“Disappointing Reliability w/Transmission Failures

Vanessa , 07/02/2025
2025 Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
8 of 8 people found this review helpful

I purchased my 2025 Kia Sorento expecting a reliable family SUV, but my experience has been deeply frustrating. The vehicle, with just over 10,000 miles, has suffered from a critical transmission issue that prevents it from reversing, accompanied by a persistent engine light. These problems have rendered the car unsafe and unreliable, especially for family use. Despite multiple trips to the dealership, the issue remains unresolved, with the vehicle spending over 30 days out of service for repairs. The lack of a consistent fix, coupled with delays in addressing the safety hazard, has been incredibly disappointing. Customer service has been unresponsive, and the process of seeking a resolution has been exhausting. While the Sorento offers decent space and design, these mechanical failures overshadow any positives. I cannot recommend this vehicle to others until Kia addresses these significant reliability concerns.

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