Used 2021 Kia Sorento S 4dr SUV (2.5L 4cyl 8A) Consumer Reviews
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My Kia Sorento S is a LEMON!!
Walterst, Delaware, OH, 07/12/2021
Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
108 of 114 people found this review helpful
Long story short…..DON’T BUY A KIA!!! I bought my brand new 2021 Kia Sorento S on May 1st. Not even a week after buying it, the brakes have been non stop squealing every time I brake. I took it in to have them look at it, the tech said he found nothing wrong with it, didn’t hear anything and lubed the brakes and they sent me on my way. Didn’t even get down the road and heard the same squealing as soon as I left the lot. I immediately called them back and was scheduled another week out. A different tech looked at it and said that my car had 2 defective leaking front brake calipers (on a brand new car). They scheduled to have it serviced and they were both supposedly “replaced” only to drive it the next day to hear squealing once again. I called to let them know about the issue and they couldn’t even get me in for another 2 weeks just to look at it again…..I brought it in, they now say the back brakes are overheating for some reason and they don’t know why. So they said they were going to replace the brake pads and rotors. Well, this morning I go to start my car up with push to start, it acted like it didn’t want to start and hesitated….I think to myself “maybe that was just a one time thing”. Well as I drop my son off at daycare and begin my drive to work through Delaware, I notice the transmission is not wanting to shift and will not go into 3rd gear. If it does, it will jerk really hard and then rev up again. I get further down the road and it is very slow to accelerate and will not let me go past 40mph. You better believe after all the issues with the brakes I DROVE THAT CAR BACK TO THE DEALERSHIP AND TOLD THEM TO KEEP IT! I already have a case open with Kia consumer affairs and I’m in the process of requesting a buyback. As a mother and work a full time job I do not have the time to keep bringing a new car in to be serviced every week! When you buy a new car, you expect to not have these very issues! I have tried to be very patient and understanding but at this point I am just frustrated!!! Will never buy another Kia.
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Love the car hate the entertainment system
Skip, Maineville, OH, 08/04/2021
updated 05/02/2025
Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
11 of 14 people found this review helpful
Bought my 2021 Sorento S a few months ago and so far I like the car overall, I had 2019 Sportage before this. The issues I have are with the phone and ipod, when ever I make a handsfree call I have to be connected to android auto ( this was not the case in the Sportage you could just be on Bluetooth) So I am connected to android auto and every call is scratchy and almost sound like the speaker is blown ? It is hard to even stay on the call because it is so loud. I took it to the dealership and they said it is a known issue with Kia, and there suggestion is to move the phone around different places in the car or try a different phone ? really?? are you going to buy me a new phone ? Second issue is that in my old Sportage I could have my ipod plugged in and all the of the playlists and artists and songs would come up on the screen in the car and you could change everything from there. With this Sorento that doesn't work at all you have to pick up the ipod and make all the changes from there. That is a huge step backwards, they are supposed to be making cars more hands free and instead now it is more dangerous. I almost wish I had my Sportage back. The electronics is a big issue for me, I know some people may not care as much but if it is important to you try the phone and iPod before you buy this car. Now Feb 2022 and they still can not get the Bluetooth or Android Auto to make a clear phone call it is all scratchy and sounds like the speakers are blown, they say it is a known issue and being worked on. If something were to happen to this car I would not buy another Sorrento unless they really re-work this jinky radio set up. UPDATE: I have had my 21 Sorento since June of 21 and every time you make or receive a call on either Bluetooth or Android auto the calls are so scratchy you can hardly hear the caller. Kia has done updates to the software and just last week finally replaced the whole radio ( $4000.00 they paid not me ) and it is just as bad if not worse than before. They tell me there there is nothing else they can do- I had 2 Kia Sporatges before this and they had great systems but this one is crap, I had a Chevy Trax that had a better system than this- If the radio and functionality of the entertainment system are important to you then do not buy this car. Update Oct 2023 - Bluetooth calls still SUCK in this car. Update May 2024- Bluetooth calls still SUCK in this car !!!! Update May 2025- Got rid of the Kia in Aug 2024 for a Honda CRV Hybrid and I am much happier- The Kia started acting up engine wise, would just stall at a light or loose all engine power while driving and only go about 25 mph.. The dealship Kings Kia ( worst dealship ever ) would not return my calls or set up a service appointment so I had no choice but get rid of it.
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Supper, very nice car.
Alishka Plohoy Malchishka, Jamaica, NY, 12/17/2021
Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
4 of 5 people found this review helpful
I read all negative reviews and don't understand what's going on. I have my Kia Sorento S model since last year of December 2020. Have absolutely no issues except for some small, minor complaints like side windows not folding automatically and no automatic tallgate operating function. Beside all of this, this is a great car with the beautiful design and all inonovated technologies. I definitely recomend this car for consideration.
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8-Track Transmission
Editorman 1, Columbia, SC, 02/25/2022
Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
2 of 2 people found this review helpful
Nice ride, leather, and beautiful radio display. Not as quite on highway as it should, it's ok. The cruise control looses speed constantly due to the 8 speed transmission. I was constantly using manual shift to gear down into 7th gear to get the speed back up to 75 on cruise control. The transmission has too much overdrive loosing power.
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2021 kia sorento GARBAGE!!!
Happy1, Colorado Springs, CO, 01/30/2024
Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
1 of 2 people found this review helpful
Let me start with the outside of the vehicle my black trim was faded and looked like [non-permissible content removed]. Now let me get to the serious stuff. My car stopped in the middle of the road thinking I was going to get in a wreck with NO one around. It has shut off on me because it said it couldn't read my key I had both keys with me. It has transmission problems Kia said that they reset my transmission couple weeks later it hesitates and then it goes. Lots of electrical problems I always felt like I had some light on my Dash all the time.. Of course you take it in oh we can't find anything we'll just reset it again. Thank God mine was at lease so I could give it back and not be stuck with that piece of junk. All I can say is buyers beware!!!!
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