Used 2013 Kia Sorento Consumer Reviews
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Poor Reliability and Poor Service
neveragain727, 10/31/2012
2013 Kia Sorento LX 4dr SUV w/Convenience Pkg (2.4L 4cyl 6A)
49 of 66 people found this review helpful
We bought a new 2012 Kia Sorento for our daughter in college in 08/2011. She put 9,800 miles on the car so far with all the normalized services being up to date. This Saturday 10/27/2012, she drove from Miami to Naple, and this car died on I-75! Thank the Lord that neither she nor her friend got hurt! She had it towed to Fuccillo Kia dealership in Cape Coral, FL. This dealership did the initial evaluation that day, but could not diagnosed the reason why the car died! Thus, my 20 year old daughter had to leave the car in the Cape Coral Kia dealership, and no one at this dealership offered to help her getting a loaner/ rental car through Kia warranty coverage! My daughter had to ask her friend to drive from Miami (an hour and 45 minutes away) to pick her up and bring her back to Miami that evening! Of course, nothing was done on Sunday. On Monday, the Cape Coral Kia dealership had to ask that we should contact our Kia dealership in Clearwater to fax all the service records to them as all the Kia dealerships'service databases are separated with no connectivity or sharing capability among them. I called the National Kia Customer Service to ask for help as the Clerwater Kia dealership did not respond initially to our request. The toll-free National Kia Customer Service lady said that Kia National headquarter does not have any data on services at any of their dealerships, but she gave me a case # and her extension to call back or communication, which I thought initially as being very nice and helpful ( I even did a survey for her and gave her high marks!) I have to call the Clearwater Kia dealership's service manager to ask for help in faxing the service records to the Cape Coral Kia dealership to finally getting this done. After reviewing the well documented 3 services (on 08/11/11, 1/13/2012, and 06/11/2012), the Cape Coral Kia dealership agreed that we have had the car well-maintained by a Kia dealership during our short ownership, but th engine died fro unknown reason. The service manager there suggested that they will have to rebuilt the engine! We asked if this issue had been reported on other Kia Sorentos, and he replied that he does not or aware of any national recall nor issue with the Kia Sorento having premature engine failure. We asked that the engine should be replaced with a new engine from Kia factory in the Atlanta, Georgia plant in USA, rather from a rebuilt engine. The manager said that he will try to request for that. We requested that while the car being serviced under a Kia warranty-issue if my daughter could get a rental or loaner car for her to get to class at college. The dealership reported that they could do a rental car up to $30/day coverage only. However, since our daughter is 20 yo, she could not rent the car from any rental companies! The dealership insisted that they have no loaner car available for her to use! I called the Kia toll-free national customer service four times (twice on Monday 10/29/12 and twice on Tuesday 10/30/2012) using the previously given extension # to the service lady, Melinda. I was not able to get in touch with her either time, and upon calling back other customer service agents reviewed our case #, reporting that nothing was in our case report! So why created a case # and giving me an extension #!? At this time, we are waiting for Kia's decisions to replace the engine, and to consider helping our daughter a way to get back from Miami to Cape Coral! With this occurence of the failed engine on a new 2012 Kia Sorento with 9,800 miles after one year of ownership, I have to say that I am very disappointed in this car and with the above service issues from Kia National Customer Service Center! Thus, I would NOT recommend this car nor this car company to anyone at this time! Hopefully, this automotive company will learn to improve their quality and service in the future!
The wiring
Bev, 07/26/2021
2013 Kia Sorento LX 4dr SUV AWD (2.4L 4cyl 6A)
4 of 4 people found this review helpful
The kia shut off going down the road. In had it towed to Kia the wiring burned and luckily didn't catch on fire. Kia is paying to put a new motor in.The ride was comfy and it goes through the snow like a champ
2013 Kia Sorento for sale near you
3 of 13 listings
- LX 4dr SUV w/Convenience PkgMSRP: $7,99117 mi away
- EX 4dr SUVMSRP: $7,77727 mi away
- LX 4dr SUVMSRP: $9,90385 mi away
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Great performance
Mike, 06/02/2018
2013 Kia Sorento EX 4dr SUV (3.5L 6cyl 6A)
4 of 4 people found this review helpful
We chose the 3.5L engine because the 4 cy was a little lazy, not much difference for mileage. We do mostly in city driving, avg has been 19.2 MPG. The 3.5 engine is noisy but has a lot of power, instant response, smooth riding and quiet once we changed out the oem tires. We special ordered the Sorento EX V6 WITHOUT the 3rd seat option. It is very small and just thought we would do without it. We bought in in 2012 even though it was a 2013. Fit and finish is holding up, no oil consumption, transmission shifts effortlessly.
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2013 SX
CD, 07/24/2017
updated 08/06/2021
2013 Kia Sorento SX 4dr SUV AWD (3.5L 6cyl 6A)
4 of 4 people found this review helpful
SX model. Nice car, comfortable front seats. tight second and third row leather seating. Road noise is more than other comparably equipped SUVs thru windows and doors. Ride is a little stiff, but very nice overall. nice handling, turns tight One iratating flaw, backup camer is offset 4 inches to left of center, makes parking or hooking up to a trailer is difficult. I traded the car in sept after 5 years owning it for a new Jeep that could tow more. somebody got a great family car. the car was not AWD
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Very Happy
richardar6, 09/23/2012
2013 Kia Sorento EX 4dr SUV (3.5L 6cyl 6A)
9 of 12 people found this review helpful
Purchased 1 month ago and couldn't be happier. Fit and finish is impressive. It's not too big,not too small. Turning radius is Excellent. Handles great for what it is. V6 has great pick up. Is it perfect? No, but no vehicle is. The ride is Euro firm (which dosen't bother me and the trade off is better handling). MPG is OK, but not anything to write home about- of course I didn't get the V6 for good gas mileage and I've never gotten advertised MPG's on any vehicle I've owned. 20-21mpg with my lead foot. The only thing I don't like is road and wind noise- that's it.