Used 2016 Jeep Renegade Consumer Reviews
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Very disappointed
Laura W., 07/01/2016
updated 07/07/2017
2016 Jeep Renegade Sport 4dr SUV 4WD (1.4L 4cyl Turbo 6M)
4 of 7 people found this review helpful
We bought my Renegade in August 2015, brand new off the lot. I have had it in the service dock 6 times since then. The last time it was there, I didn't get it back for 3 weeks. The customer service at the dealership was horrible. The brakes squealed horribly the first 2 months I owned it. Got that fixed and then I had a terrible "Clicking, rattling, ticking" noise coming from somewhere in the front end/steering column area when I would turn the wheel in any direction. I understand this is a first year model and they don't know what issues it will have, but the dealership would pull it in the dock, replace something and say "It's fixed". I would drive it home and have the same issues. So I would have to drive it back again and have them listen and look. That happened 4 times, with each time replacing something different. So my now "brand new" car has had parts replaced that didn't even need replacing. I am now currently looking into the Lemon Law to see what can be done. I am glad we purchased all the extra warranties, $33,000 and I haven't even been able to enjoy it. We own a 2009 Jeep Wrangler and also had a 1990 Jeep Wrangler and love(d) them. We consider ourselves to be a jeep family, but I will tell you this: I am not a Renegade fan one bit! Additional info more then a year and a half later: This car rattles like a tin can now! Still so unhappy with purchasing this car. Resale/Trade in value is HORRIBLE. But the good thing is I have detoured many people from purchasing a Renegade.
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Brand new 2016 already in shop for repairs!
Cathy M., 05/12/2017
2016 Jeep Renegade Limited 4dr SUV (2.4L 4cyl 9A)
3 of 5 people found this review helpful
Bought the car brand new and within 2 weeks it's already in the shop (Russell Westbrook in Van Nuys, CA). I noticed the steering wheel and driver's seat were vibrating more than I thought they should when I test drove. Within 2 weeks of ownership I started the car and it was shaking so badly as though it wasn't getting any gas. It's now been in the shop 8 days. I'm told it needs a new PCM (the "brains" of the car). Nice! No known reason why it failed according to Tech. So if there is an diagnosed underlying issue (rather than a PCM having been damaged when installed or manufactured), it can repeat and stall/cut off on me ANYWHERE ANYTIME...including at night, miles away from home, on a highway at high speed, etc. Took several days for the part to come in. Finally did and car still sitting another 1 1/2 days so far. Additionally, I noticed immediately when I was driving along a long sweeping curved highway, the steering wheel lost ALL tension feeling 100% loose. This reoccurred several times. I called the service dept at the dealership (West Valley Chrysler Jeep) and inquired of Tech Casey, who responded he never heard of this and told me next time I came in they'd check it out. Obviously, unconcerned. Well, that would sound concerning to me! I then asked if it might be the lane assist feature? He responded that could be. Now I'm reading otherwise on the forums. You'd think a tech should know. So...once the PCM issue is resolved, they'll move onto the steering wheel issue, plus other issues I've already had 2 weeks owning this NEW car, including very poor gas mileage, car speaker issue of low volume in hearing a caller, driver's passive door lock not working, and leather seat on the side of the driver's car seat already having creases in it, likely the result of sitting outside on dealer's lot with windows rolled up in hot CA sun for weeks. Re: gas mileage: I previously rented a Renegade Latitude for 2 days and drove to the South Bay and back to the San Fernando Valley 8 times (4 round trips) before needing gas. With this new Limited, additional gas needed after much fewer miles. Issues during the purchase process: Very rude and incompetent staff, no follow through. Nick Ellis was my main sales rep at West Valley CJ . After giving me the dealership's "final" price, I left to consider it. When I told Nick I was leaving to think about it he didn't even bother raising his head to acknowledge me, though he was certainly VERY friendly when I arrived, including a handshake. Tip to dealership: A customer should always be treated as graciously and kindly as they were initially greeted when they exit the dealership, regardless of why they are leaving. The main issue with the deal causing me hesitation (which I explained ad nauseam to each dealership rep who approached me) was the car came preloaded with options I would not have selected, driving the price up. Other issues: Dealership won't let you test drive on freeway (the steering wheel issue may have been discovered at such time) and prefer you only take 1 lap around the block on a test drive - I got attitude when I requested more, which I did; a sales rep told me I wasn't being "honest" with him because I wasn't giving him a time frame by which I would make my decision AND he said his manager was mad at him and he could not help any other customers until I had made a decision - seriously? Lastly, another sales rep (Kevin) saw my fiance and I leaving and asked what it would take to make the deal happen, the price was reduced a little bit more, I then asked Nick for a new Financial Disclosure sheet and he literally YELLED at me and accused me of going behind his back (I did not, Kevin approached us as we were getting into my car), grinding them down, and told me flat out he'd rather hold onto the car and sell it to someone else rather than let it go at that price. (And let's keep in mind, the car broke down 2 weeks after purchase...I wish he had sold it to someone else!) Finance Manager Jorge doesn't return calls or e-mails. Couldn't get confirmation he received the mandatory proof of insurance on a new car, despite multiple calls/e-mails. He also printed out a DMV form with incorrect sales price, which I caught. Took multiple calls and involvement of GM for a copy of the hand corrected form, plus almost 1 month later he still hasn't sent over paperwork to Theftpatrol so I can register. FCA and Russell Westbrook can't seem to coordinate on my rental with Enterprise, etc., etc., etc. I'm sure I can think of more crap if I keep thinking (or review all my massive notes at this point). Nightmare purchase, dealership follow through non-existent, sold a car that malfunction from the start, GM Eric never bothered to check back with me knowing the car malfunctioned just after purchase and was towed into Russell Westbrook, repair service slow - car sits for days. Look at Yelp reviews...
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2016 Jeep Renegade for sale near you
3 of 54 listings
- Limited 4dr SUVMSRP: $13,79512 mi away
- Limited 4dr SUVMSRP: $12,98870 mi away
- Sport 4dr SUVMSRP: $9,777In-stock online
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LOVE, LOVE my new 2016 Jeep Trailhawk!!
Debi Scholar, 03/25/2016
2016 Jeep Renegade Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
3 of 5 people found this review helpful
Picked up my new Colorado Red, 2 MySky sunroofs, Trailhawk a few days ago and LOVE IT! Typically, I'm a Ford lover, e.g. Escape and other models, but I absolutely HATE the way the new small SUVs look like station wagons (in my opinion). I wanted a vehicle that was a small SUV with big functionality, some nice add-ons, and more of the "box" look that my old Ford Escape had. The Trailhawk has multiple off-road options, which I may not use often enough, but wanted the capabilities anyway. I read some other reviews about lack of quick acceleration, and I haven't really noticed that problem at all. Although, I don't think I usually try to go 60 MPH within 5 seconds anyway. I love the technologies of UConnect, the ease of use of setting all the controls, the automatic windshield wipers (they're perfectly timed based on rain!), and strong, sturdy environment that surrounds me. This may sound weird...but I feel like I'm in an extremely, well-made, sturdy vehicle that is "stronger" than even my Ford Escape was. That "secure" feeling is very meaningful to me. The only thing that I wish..... that the MySky front option had the ability to open the opaque but leave a transparent window so that I could use the "top down" daylight in the winter months without cold coming in. I also wish the back seats were a little more "comfy" like the front seats but I rarely have people in the back seat anyway. I love the various key-less options, Display options, etc. I also have the blind spot alerts which I LOVE. There are so many things that are perfect, I can't write them all down. I went to Autoland dealer in NJ, and they were less than helpful trying to find my 2016 Red Trailhawk with the options I wanted. Yet, 1 day later, Salerno Duane in NJ found my exact match vehicle in a tri-state dealer and had it to me in 3 days. I used Salerno Duane previously so am thrilled with their willingness to help me. If you're looking for a unique SUV that is solid and well thought out, you'll love this new 2016 Renegade line of vehicles!! Debi S - New Jersey
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Eh.
john clayton, 07/08/2016
2016 Jeep Renegade Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 10 people found this review helpful
Rented on on a recent trip to HI. for 2 weeks. I liked the way it looked and it was very comfortable. Lots of interior room for the front seats. I did not sit in the back. Cargo area was small, but after all it is a small vehicle so i didn't expect it to be huge. Transmission was weak. It had these dead areas and hesitations when you accelerated. It did shitf smoothly during normal driving and when you didn't punch it. We had the larger of the 2 engines which wasn't enough. It accelerated okay but it was whimpy sounding. It zipped instead of roared. I like a big beefy motor with lots of power. My other 2 vehicles are v8's. If this had some muscle behind it or a stick shift it would be better. Gas mileage was good averaging in the mid 20's per gallon. That's good for me because my Chevy truck and Jeep WJ both get in the low teens. Ha ha. But this thing has a 10 gallon tank! Which means it seems like you go through more gas than you do, because you can't store much. Overall styling was great. We took it on the sand for a short trip and the 4x4 worked quite well. If i had air downed the tires , it would be very good. I like a lot about this vehicle but not enough to buy one at what they are selling for. Drop in a much larger 6 or small 8, clean up the shifting and lower the price. One could purchase a stripped down Wrangler for the price and do much better.
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Don't walk away - RUN!!!!
Mary Rosser, 12/23/2016
2016 Jeep Renegade Latitude 4dr SUV (1.4L 4cyl Turbo 6M)
5 of 10 people found this review helpful
I purchased a 2015 Renegade. The car continually went dead and would lock the key into the ignition. It was in the shop 6 times over 4 months and still was not fixed. I finally traded it for a 2016 with a push button start (cost an additional $4000). Now this car continues to go in the shop due to the check engine light coming on. I so wish I had researched this better. I did not realize it was a Chrysler product until after purchasing the 2015; even so I thought it would be Jeep Tough-WRONG!! This is the LAST American made vehicle I will purchase. I've owned a Toyota in the past=No Problems, and I now have a Honda Element with over 150,000 miles on it; it is still running fabulous (very few minor repairs over the 8 years I've owned it). Between the two Jeeps, they have been in the shop more times then the 2007 Honda. Don't walk away - RUN!!!! Chrysler does not stand by their product, had it not been for the dealership taking responsibility I would have been out a lot of money from the 2015 Renegade. Chrysler did nothing but give me the run around. If the 2016 does not get fixed this time I will be calling Chrysler again. UGH!!! So Unhappy with this product!!!!!
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