Used 2021 Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A) Consumer Reviews
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Mud Cat
Daniel Hubbard , Hibbing, MN, 03/16/2021
Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)
4 of 6 people found this review helpful
This jeep is great on and off road and it really gets through the mud!
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Unrepairable Under Warranty -- Trailhawk
StevenC, Oak Harbor, WA, 10/08/2024
Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)
0 of 0 people found this review helpful
Up until it broke, I'd have given it 5 stars. I was particularly pleased that my mileage exceeded the EPA rating by quite a bit. Then the PTU failed. The PTU has been a problem on these. But Fiat/Jeep etc. does not supply parts for a 2021 vehicle. I've been told not to drive it. The part "might" become available in November, but Jeep won't commit to that. It is under "engineering review." "Jeep Cares" (ha!) helpline closed my file. It has been sitting in the driveway for 6 months now, despite being under the extended powertrain warranty. Loaner? Nope. Estimated date of repair? Nope. Does the end date of the "engineering review" mean parts will be available after it sits for 8+ months? Jeep won't tell me. Can I backorder the part? Nope - Jeep says I can't backorder a part that is not available. (They've taken the 'order' out of "backorder.") All in all, a disastrous certified pre-owned purchase that I really regret. A co-worker, whose Gladiator needed an entire engine replacement at 4000 miles (3.6L version of my engine) told me Jeeps are rugged -- but not reliable. No kidding.
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