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Used 2020 INFINITI QX50 Consumer Reviews

List Price Range
$26,488 - $38,998

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We have a limited number of reviews for the 2020 QX50, so we've included reviews for other years of the QX50 since its last redesign.

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Pros
Cons
3 out of 5 stars

Electrical systems fail

Wayne Locke, 01/11/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
155 of 157 people found this review helpful

The controls on the central console have a tendency to fail. You will not be able to disconnect a phone call and all the controls freeze preventing adjustments to the navigation, climate control, radio and blue tooth phone. There have also been incidents of the entire screen going black. This happens while the vehicle is in operation and can cause a very dangerous situation. infiniti has acknowledged the situation. They were able to replicate the problem at the dealership and admitted to numerous other similar complaints. I first raised the issue in November of 2018. As of January 10, 2019, they do not have a solution and the problem is continuing to occur. This goes beyond inconvenience. Failure of these systems while the vehicle is in operation causes a dangerous situation.

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5 out of 5 stars

GOOD DEAL FOR THE MONEY

Bob D, 03/14/2020
2020 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
48 of 49 people found this review helpful

My current lease was almost up and I decided I wanted an suv this time around. I liked the look of the QX50 but I didn't like all the poor reviews of the 2019 model on Edmunds. I decided to test drive the 2020 model to see if any of the problems of the 2019 might have been corrected. I was impressed with the ride and size but really impressed with the power of the new engine. I had no problem with the cvt transmission at low or high speeds. My current car is a three litre 300 twin turbo which I love, yet I see no noticeable differance in power. Yes, I did have a problem with the light steering feel but I changed the setting from standard to sport in the settings option screen and it tightened up to my liking. I really was surprised to like this suv. I live in the city so I never expect good gas mileage from any vehicle and this one is no different. You are always stopping for lights or stop signs so there is just no way you are going to see good mileage. On the highway it's just the opposite. I'm getting almost 30 MPG and the ride is great. The power is very acceptable at any speed. I also found no power lag going up hills which many complained of with the cvt transmission. Many nice features for the money. All in all I'm very happy and surprised with this suv.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

I am loving this car!

MZJ, 01/13/2020
2020 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
63 of 66 people found this review helpful

This car was not even on my radar. I thought it was too small for my 6'7" husband, but the salesperson told me it had been redesigned and that the inside had more room! Indeed it did! We tried over a dozen cars from luxury to large SUV's. This 2020 QX 50 places more items on it's sleek dashboard and leaves more leg and shoulder room in the cabin of the vehicle. The power seats have so many adjustments that my husband has as much headroom as in did in our late model Mercedes 450! The seats are comfy, the technology is sweet, it has Apple Play, blind spot warning, lane warnings and the engine has pep!! I was used to a 8 cylinder Jeep and Benz and this sweet ride is just as smooth and much easier on the wallet for gas! It looks small on the outside but don't let that fool you! The back space is very big and the back seats have a 60/40 split! Infiniti gives you road service and live traffic for four years. I have had no buyers remorse and each time I drive the car I am happier than the time before!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Nightmare car

BKH, 01/22/2019
2019 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
128 of 137 people found this review helpful

This car has been with us for 75 days, of which it's been in the shop for 70 of those days. Inifiniti has been terrible to deal with. They "know" it has a lot of problems, but refuse to buy it back. I would stay far away from this model. It's currently at dealer with "no fix" for fuel smell in the cabin, which they say is a known venting problem. Its with "engineering" awaiting a fix.

Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Unsafe at Any Speed

Ray, 07/03/2019
2019 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
67 of 71 people found this review helpful

This car is trying to kill me. The driver "assist" controls are dialed back as far as they will go, and yet the car will still: - Slam on the brakes when a car up ahead slows down, even when it's still very far ahead; - Slam on the brakes when passing into an underground parking lot, going from light to dark; and - Steer straight on when I'm trying to make a turn at a junction where there are two or more turn lanes and I am not in the inside-most lane. I am in danger of getting rear-ended just driving in traffic, because the car doesn't just tap the brakes, it goes for a full-on, emergency, 30mph to zero stop on a dime. No one is expecting it, especially me, so I am just lucky that - so far - the driver behind has had their wits about them. What if it was an 18-wheeler? I'm toast! Once it stops, it pauses for a few seconds before it will let me go again; cue honking of horns. Same with the parking lot issue. The turn issue is very scary. Even though I will be making a legal and safe turn, but not in the inside-most lane, the car will override my steering input (it's fly-by-wire) and drive me straight on into the traffic waiting on the other side of the intersection. I have to come to a stop before the car will allow me to make my turn, meaning that I am having to stop in the middle of a large intersection just so the car will agree with me to turn the wheels. I have the same trouble as others have mentioned here with the screens crapping out and going black. I am a real estate agent, so I need navigation but, more than this, I drive with my clients in the car. I do not know for sure, but I suspect I have lost clients because they think I am a terrible/dangerous driver (even when it's not putting all aboard in danger, it's beeping and flashing warning signs because of things other road users are doing). The phone connection is random too - so I am constantly dropping client calls - and I have never been able to upload destinations to the navigation system from remote, which was a big selling feature for me. My Infinity dealer is overloaded with cars back for service; a situation that is exacerbated with a layer of incompetence. I have to have a car for work, so getting this in to be fixed (if they can even do that) is nigh-on impossible. They tell me they need it for a least a week, but don't have loaners available. I have shown up for scheduled appointments, only to be told that they have "run out" of loaners, so I leave without service and having wasted my time (which, to a real estate agent, is money). I have told them to shut down the driver assist features entirely, but they say it's hard-wired into the car and I have it as dialed back as far the system will allow. If I could hand back the keys and walk away, I'd do it. 1-star review, only because they don't allow zero.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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