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Used 2013 INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT) Consumer Reviews

3.8 out of 5 stars
52 reviews

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2 out of 5 stars

Stranded in a disabled JX35 and towed TWICE!

Gal-z, Mingo Junction, OH, 06/07/2016
INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)
22 of 24 people found this review helpful

This car is terribly unreliable. In the 3 years Ive owned this vehicle, it has been in the shop 5 times for repair. When you purchase a $50,000 vehicle don't expect to have transmissions problems, broken fuel line , corroded battery at 34k mlies. Unless you enjoy loaner cars & repair bills.....do not purchase an Infiniti JX35

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
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4.63 out of 5 stars

First Impressions

beagle11, Louisville, KY, 04/01/2012
INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)
33 of 37 people found this review helpful

Just took delivery of our emerald graphite JX35 AWD (fully loaded) with java brown interior. My first impressions are as follows: Appearance: As attractive as the JX35 appears in the photos, the vehicle looks even better in person. The exterior styling is very sporty without looking gimmicky. The dark plastic aeroskirts and underbody accents compliment the lines well. While the salesman admitted he was skeptical of the java interior with the dark gray dash and emerald graphite color scheme when we pre-ordered, but was very impressed when it was delivered. The dark brown leather looks very luxurious and breaks up what would be a monochromatic look. It’s definitely one of the smartest looking SUVs on the road today. Performance: The engine is adequate and the ride is more luxurious than it is sporty. For 90% of drivers in this class, it will perform admirably. Plows quite bit into the turns, but this isn’t a M series. Interior: Top notch interior. Seats are firm, but comfortable. I am a large guy over 6 feet, and I can fit in all three rows. The 3rd row would be tough for long periods, but doable for less than an hour. The 3rd row access entry space is big enough for an adult to gain access within to much trouble. Technology: It may take a year or more to get your hands around all of the features. The basic functions are intuitive, but like a really powerful smart phone, the vehicle’s capabilities likely far exceed the user’s mastery of the system’s functionality. The steering wheel controls are reversed from most vehicles, and the different interfaces will take a little while to familiarize myself with being a distraction. Non-Critical, but Quirky Issues: Due to the push-button keyless ignition, there doesn’t appear to be a way to energize the vehicle control systems within starting the vehicle first. There doesn’t appear to be a way to roll up and down windows, or play radio like you would with a vehicle in “accessory mode with a traditional turn-key ignition. There is a very poorly placed “SOS” button for the Infiniti Connect emergency notification system. The button is located on the overhead control panel, approximately ½-inch below the button for the driver-side overhead lamp. When the headlines are engaged, the button is back-lighted, but is easily confused with the overhead light switch in the dark. Yes, I pushed it accidentally on the first evening I drove the car. The response came from Infiniti in approximately 30 seconds and the call center representative was thankfully very understanding. While the odds of changing a tire yourself is remote with roadside assistance, the rear Bose Direct-Wave speaker and plastic rear hatch liner would need o be removed prior to accessing the under-body high pressure spare tire and jack. Remote start will not work with second key located inside of within close proximity of the vehicle. Once the second key was removed from the car, it started right up. While the DVD playing in the back can be viewed on the front heads-up monitor, the car must be stopped and the emergency break engaged before it will come up. No CD changer, but rather a hard drive storage system where you can burn hundreds on CDs onto prior to leaving. Unclear if the burn function works with audio books. Overall: I think Acura is going to have to re-design the MDX this year to match the JX35 main buying demographic. The bar has been raised in that price class. While not perfect and bordering on being too technologically complex, the JX35 hits or exceeds expectations for factors that matter to the 40-something $100K+ income female.

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3 out of 5 stars

CVT Transmission is this car's downfall

rraffel, New York, NY, 07/16/2013
INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)
15 of 16 people found this review helpful

We bought the JX as the family car. Loved the third row, and the fact that we did not have to take the car seat out to get to the third row. Also, even with the seats up, there was a small trunk. The interior room is great, especially in the rear. However, between the terrible CVT transmission, and the poor gas mileage, I doubt I would buy this again. This isn't a performance car by any stretch, but don't want it to be. However, there are times it barely gets out of its own way - this I blame on the transmission as it seems to be constantly hunting for the best "gear". Just makes it uncomfortable to drive. As for gas mileage, we are around 15... far below what we expected.

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1.63 out of 5 stars

Do NOT buy this vehcile

jostajtf, Burbank, CA, 07/31/2013
INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)
15 of 16 people found this review helpful

BEWARE...do NOT buy a vehicle from Infiniti. They are crooks! I bought a 2013 JX35. Within the 1st 100 miles we noticed the transmission was having problems. Everyone at Infiniti told us that we need to break in the car for 500 miles and that the car has a CVT transmission. Finally we got tired of the transmission continually jerking around and grinding between 10-35 mph and we brought it in. After 9 days in the shop they finally said they need to replace the torque converter. Done. After we picked up the vehicle, the car was doing the same thing as before, yet worse. Back to the dealer, same day. Finally we are told that they need to replace the transmission. Totally unacceptable. Infiniti

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1 out of 5 stars

Not So Great...

granolla, Reading, PA, 04/21/2013
updated 04/21/2016
INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)
46 of 53 people found this review helpful

I drove the JX for 25000 miles, the lack of acceleration and the odd workings of the CVT I could not take. The JX struggles.. If you have not driven a vehicle with a CVT transmission Do Your Homework. It is awkward compared to a traditional transmission. The engine will rev at times unexpected ,it is much louder, and you get the feeling of downshifting. They give you a selector switch that you can turn to sport mode to make it feel like a traditional transmission (not). I had actually called infinity a few times regarding the odd reving and the feel of this. They told me no one had complained, i couldnt believe it. I have driven so many cars and suv's in my time , this was the first I ever sold back at a loss.. The odd thing was the following year the only change they made was to reprogram the transmission to feel like a conventional transmission. i cant believe they did that just for me......Understanding it is SUV/ crossover, it does not take to turns well comparable. Bottom line at this price It underperforms. They need to either really improve those transmissions or go a diffrent direction. It does not belong in there. Would take my CX9 Back tomorrow.

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
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