Used 2020 Honda Pilot SUV Consumer Reviews
Used Pilot for sale
Been 2 Dealership 4 Going on 5x Bc of Infotainment
Disappointed Honda Owner, 12/12/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful
Purchased the 2020 Honda Pilot Elite in November 2019. Almost immediately had crackling noises. Took a vehicle in due to the recall related to this issue. Received it back with further issues, which include the infotainment system showing a network communication lost message and then the whole system shutting down completely. In addition, when my calls go through the Hands Free Link, 90% of the time people can’t hear me bc of the static. It has been sent back to the dealership service center three subsequent times, and the issue has yet to be resolved. I received my vehicle back last Wednesday, and the following day the issue started again. I called Friday morning and was told to service Manager is out until Monday, so call back then. My insurance covers a loaner vehicle which unfortunately I’m having to drive a small metallic blue Honda Civic each time. It is total and complete insanity what Honda pilot owners are having to deal with. The service technicians attribute it wholly to Honda, saying that they are at the mercy of what Honda tells them to do, and unfortunately Honda can’t figure it out with my vehicle and many other angry Pilot owners. I purchased a Honda thinking it was a sensible vehicle to drive, because they are so reliable, but this situation has proven me incredibly wrong. I will not purchase another Honda again. I’m extremely disappointed with my Honda purchase and I’m considering trading it in and going with another brand.
Not exactly top of the line
2020 all black honda pilot, 11/28/2020
2020 Honda Pilot Black Edition 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful
There is something missing with the heating system. There is a clear draft under the driver's dash. When there is moisture on the windows, rolling them up+down does not clear them for visibility purposes. The sensors go off randomly saying to clear the windshield (+ it was clear, only a little rain + wipers were doing their job). Side crash sensors alarm occasionally when it's raining. While heated steering wheel is a great luxury, there are many cold spots. When on auto start, the car does not heat up well and windshield is not cleared of any ice or snow. It just feels like there's things missing, or they just stopped putting it together. A nice upgrade with the all black edition would be to make the Honda logo on the front also black (now silver) and to make the brakes locks seen through the wheels red.
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2020 Honda Pilot for sale near you
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- Elite 4dr SUVMSRP: $28,46977 mi away
- EX 4dr SUVMSRP: $19,28596 mi away
- EX-L 4dr SUVMSRP: $22,71798 mi away
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Bought a Pilot Elite over an Acura MDX
Marty M, 08/25/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful
Top trim compares very well to Luxury branded SUV's. The seats are comfortable, the ride is quiet and predictable, braking smooth and the engine has plenty of power. Carplay works well and the volume knob is where it should be. The heated rear captains seats are nice but the heated steering wheel and ventilated front seats are amazing. 590 watt sound system is impressive. Lots of storage, good visibility. Have not used the collision avoidance features thankfully but the adaptive cruise works as advertised.The Pilot is understated luxury.
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BAD Electronic issues
Amy S., 03/10/2021
2020 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
2 of 2 people found this review helpful
I purchased a 2020 Honda Pilot and loved it until the electronic screens for the entertainment system and speedometer screen started blacking out. I went to the dealership to have the recalls done and it did help for a few weeks. Yesterday while driving a highway, the radio went out and then the speedometer. For several miles I did not know what speed I was going. It come back on. However, the entertainment system is completely out now. It had been going off and on. Very disappointed with this. Honda knows there is an issue but they have no plan to replace the system at this time. Very disappointed in the electronic issues, but I love everything else about it.
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My 2nd Pilot and 6th Honda!
Alyssa, 06/30/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
Just traded in my 2019 Pilot LX for a 2020 EX-L I was ready for more features then what I had in the LX. I have always been a Honda person and this 2020 covers all I’ll ever need. From the ride quality, leather stitched seats, the finishes are definitely not cheap , the comfort is top notch, the infotainment system is easy to use and responsive to the touch, very little road noise. It’s one of my top vehicles I have owned and I’ve had quite a bit! You can’t go wrong with a Honda product...you still see a lot of the 1st generations in the road which says a lot about Honda products. Love it!
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- Technology
- Performance
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- Reliability
- Value