Used 2018 GMC Acadia SUV Consumer Reviews

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Transmission!! same as everyone else

McKenzie, 12/15/2018
SLT-2 4dr SUV (3.6L 6cyl 6A)
28 of 28 people found this review helpful

My transmission has been having issues when shifting from 2nd to 3rd. I took it to the dealership immediately after noticing. They say it’s not throwing codes so they have no idea what is wrong with it. The vehicle has been to the dealership six times so far and it will be going back again tomorrow. They can’t seem to fix the problem. They say they don’t know what is wrong with it. The last time they had it they said they replaced the transmission module and found a bad motor mount. They said the transmission fluid was dark so they realized they did have a problem, just as I have been saying for a month now. Well I got the car back yesterday and noticed it is doing the same exact thing but a little worse now. A lot worse. I called GMC and opened up a case with them a couple of weeks ago when the dealership was unable to fix my car. Well gmc will NOT return my calls. I have called then numerous times with no response. Clearly they don’t care either. And it’s pretty evident that the dealership shop doesn’t seem to care either. I’m not sure what else I’m supposed to do at this point. I thought that I was following the correct chain of commands, but I guess not. Oh and my car is not even paid off yet and the transmission is still under warranty. I still have 2 years left to pay on it and this is how I get treated. I may have to trade this piece of junk in and get a different car however I will not buy GMC this time. Not just because of what happened to my car but also How gmc treats their customers. It’s one thing for the dealership garage to not care but I called GMC and they are showing no interest in helping at all. So I will be reading reviews for other cars such as Ford or Toyota etc. based on my experience with the Acadia and GMC, I do not recommend this car or GMC at all. My car is a 2015 Acadia SLT 2, 6 cylinder

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2nd update of Could be better....

Blob, 10/20/2017
SLT-2 4dr SUV (3.6L 6cyl 6A)
81 of 87 people found this review helpful

2nd Update- I now have about 13000 miles on the vehicle & owned it for ~15 months. The big news is the transmission shifter on the console broke. The service guy said GM was having some issues with these. The broken shifter set a code but did not set a light on the IP. It took about 3 weeks to get a shifter. After installing the new shifter, the Acadia was almost transformed. The transmission was much better & the performance was improved. I know this makes no sense as the code was a low level code that should not have affected driveability in any way. Prior to retiring from GM, I evaluated vehicles at the proving grounds, on ride trips & as a PEP car driver. So I know how to assess a vehicle & this transformation is a real & a mystery to me. Overall, it is now a joy to drive. I am quite happy with the vehicle. One area I am having trouble with are the lower black panels that cover the vehicle all the way around just below the beltline. They are very difficult to clean. I still hand wash my car. In fact it was 34 degrees here today & I washed my car in my driveway. I try to keep it clean & looking nice. But so far, I am defeated by these black panels. I have scrubbed them, treated them with various products to no avail. They look dirty even after a good washing. I think these plastic panels will always be a problem and add extra work to those wanting their vehicle to look nice. GM needs to change the texture/material to make them easier to clean. PEP car drivers take note & complain about this on your evaluations. I recently changed out the 2 bulbs that illuminate the license plate in the back. I installed LED's in place of the incandescent. I was disappointed to find some corrosion on the bulb leads & in the lamp socket. GM needs to add some Noalox or similar compound to the socket & bulb to help prevent this. With only 13,000 miles, those sockets & bulbs should be pristine. I have no issues with the rest of the vehicle and have started to really like it. Initial review.... My 3.6L/6T70 SLT2 FWD Acadia handles better than I expected. I just came out of a 2008 Pontiac Torrent GXP which handled pretty good for a non sports car. I wanted to buy another Pontiac, but we all know that is not possible. So I ended up buying the Acadia. I have only driven GM vehicles for 40 years and considered the new Volvo XC60 & the BMW X3. The worst thing about the 2018 GMC Acadia is the 6T70 transmission. After 1500 miles, it still doesn't know how to shift consistently. My 2008 GXP was very good, so how did GM screw up a 10 year old design? Some 2-3 shifts have a triple feel to them (Initial feel, sag & an end bump). Terrible. Then there is a " bad shift in a turn" phenomenon. The 2-3 is really saggy. GMC Should fix this. I also found the seats to be narrower in the Acadia as compared to the buckets in the Pontiac which had a narrower chassis. I was shocked to learn that the Acadia had few & less small places to put things than my smaller Pontiac Torrent. Where is the technical memory for these kinds of things? And that damn chime is so loud with the Bose entertainment system. I have the chime volume turned all the way down & it still assaults my deaf old man ears. Give me the option to use a different sound like the tinkle used for the "check back seat" warning and to turn it down some more. It had 2 body fit issues. First, the tailgate fit very badly. Down at the driver side bottom edge, it stood very proud of the tail light. I don't know how it got out of the factory that way & wonder why it was delivered to me that way. I loosened the 2 bolts on the roof hinge & was able to correct it. The hood also fit badly. I played with the rubber snubbers on both sides to get it to look more symmetrical. Inside, the drawer that pulls open from the rear of the armrest wouldn't open because it runs into the raised lip of the optional GMC floormats I ordered. Doesn't any GM engineer check this stuff? I removed the drawer & took a hacksaw to the bottom lip on the drawer. Since it is at the bottom, no one can see what I did. It now clears the floormat. Lastly, I have to mention the GMC dealer in Western Ann Arbor on Jackson Rd. They were terrible. They forgot my deposit, screwed up the registration and failed to give me the proof of insurance after talking to my insurance company. Then they charged $210 for paper work! And no one would call me back after leaving messages. I guess they figured they had my money. I even called their Corporate Experience Mngr., and she promised to call me back that day & never did. 4 days later, I emailed her only to get more promises but no action. I'll never go to that dealer again. Being a "GM" guy that worked at the company for 34 years, this was a difficult review to write.

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TOTAL NIGHTMARE

Maddy E., 01/17/2019
SLT-2 4dr SUV AWD (3.6L 6cyl 6A)
21 of 22 people found this review helpful

We purchased a 2018 GMC Acadia, leather, captain's chairs, Nov 30th 2018. It is now January 17th, 2019 and we are at the dealership for repairs for the 3rd time! The ceiling started to sag on the passenger side, the brakes shutter and prevent me from stopping, the chrome wheels are bubbling and peeling, AND the check engine light just came on. Total nightmare! Who has time for this nonsense?!?!

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Big Blue

Robin Oldfield, 01/03/2018
SLT-1 4dr SUV AWD (3.6L 6cyl 6A)
17 of 18 people found this review helpful

My wife named our new Acadia SLT Big Blue because of the Sky Blue exterior paint, which she loves, and because he, it's a boy, is bigger than the mid sized car she had been driving. For a three row hauler the exterior dimensions are surprisingly compact while still offering a spacious interior and super ride and handling. The 3.6L V-6 is normally aspirated, which is a plus for me, and makes more horsepower and torque than the competition. In addition, our real world fuel economy is significantly better than EPA estimates. This past summer I drove from the EAA convention at Oshkosh to our home in St. Louis and recorded 30.3 for the 444 miles. Infotainment system is easy to use and since it has Android Auto (or Apple Car Play if you have an iPhone) there was no need for us to buy the optional navigation system; just plug your phone into one of the many USB ports and map is displayed on the touchscreen. We bought it new and got a fantastic deal. So far no complaints and anticipate keeping for a long time.

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1st Special Order to Replace 2012 Acadia

Scott Genrich, 02/09/2018
Denali 4dr SUV AWD (3.6L 6cyl 6A)
12 of 13 people found this review helpful

My wife fell in love with the new model before I did. I miss the heads up display and rear cargo room. She likes the better visibilty and handling which I came around to quickly. I wanted the rare black with tan interior so I ordered it. We picked up on thrs and drove to FL on friday. Mileage is awesome compared to old model b/c you can select various modes 2wd vs AWD. The old was permanent AWD. I got 13mpg on my 2012 and I am getting 18mpg in AWD but hey its winter in IN. 2wd will get you 26-28 depends ob weight, speed, etc. but you trade a little wheel spin up front and understeer. I ordered it loaded with every option so I recommend the weathertech mats which do not interfere with anything like others mentioned. The front rear and satellite cameras are awesome for backing up blindly. This 3.6 has more power and it stops better than you would think. It handles like a dream with stabilitrack lane mgt, crash avoidance, and load leveling. I like it alot and so does the wife. I plan to keep this one for a long time. One small nuissance is an occasional shift delay like others have mentioned but I drive hard and apply more fuel so this rarely happens.

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