Used 2017 GMC Acadia Consumer Reviews
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*UPDATE*- BEWARE - ENGINEERING PROBLEMS **LEMON**
Steve Keizer, 03/17/2017
updated 11/02/2018
2017 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 6A)
30 of 46 people found this review helpful
New Update: LEMON - Vehicle ended up being deemed a LEMON. Even so, we ended up losing a few thousand dollars over this entire debacle, but at least we are out of this nightmare! Loving our new 2018 Ford Explorer Sport! Update: BEWARE - Some NEW Acadia's are having problems with vehicle vibrations and shuddering while holding a steady throttle. We have been in for service 5 times, on the 4th service, our entire drivetrain was tore apart and the torque converter clutch/TCC was replaced. Well.. it didn't solve the problem. We now have a copy of a GMC #PIP5488: Vibration, Drone, Flutter, or Boom Noise at 1500-1700 RPM When Vehicle Is In AFM (V4) Mode Bulletin, dated March 23, 2017, and there is no current fix - but, I should feel good because GM Engineering is investigating the issue. UNBELIEVABLE, a $50,000 new vehicle purchase with this problem, with no ETA. BUT WAIT, it gets better - have been dealing with GMC, and they told me today that they would NOT be able to offer us a buyback option, but that we had to wait for an update/fix. Hmm.. Dealership said it could take up to two years... I won't even get into all of the other rattles throughout liftgate and cabin, chair squeaks, raddle through dashboard from fuel injector solenoid (NO FIX), improperly installed interior and exterior trim - QC on this vehicle is a JOKE!! https://www.repairprocedures.com/bulletins/document/pip5488/4755310.html AND TODAY, the check engine light came on - per OnStar remote diagnostics, it's an emissions code - PO430. One more issue for our never ending list!! Sixth service appointment next week Tuesday! Original Review: Coming out of a new purchase, 2014 Chevy Impala 2LTZ, which was a great car - we decided to stay in the GM family of vehicles and were drawn to the all new 2017 GMC Acadia. We quickly loaded this vehicle with options and wound up going with the AWD Denali option, our most expensive SUV purchase to date at over $50,000. (Previous new SUV was 13 Ford Explorer). This vehicle has been in the shop three times, next week will be 4 - I will focus on the MAJOR flaws with this vehicle. BEWARE, per the dealership and GMC, this vehicle will ride rough (shudders, and is getting worse) at any steady speed between 20mph and 55mph due to it's flawed "TCC", torque converter clutch, but because it's not throwing any error codes, we're told there's nothing wrong with it - service advisor rode along and felt our concerns - this is how we learned of the "TCC". There is also an annoying high pitch frequency that comes on that is audible outside of the vehicle after it is shut off - this lasts anywhere from 30 seconds to 6 minutes. AWESOME! Squeaks and rattles with second row seating, gaps with interior molding, missing fender trim clips, rattles in lift gate (I think with the window seal)... I know, right? Should've stuck with Ford, but we loved the Impala so much and preferred the infoSystem of the GM over Ford's mySync. We'll, just over 4,000 miles now, a GMC Case number that's about 3 weeks old and off to a different dealership next week. Great job GMC and Longhammer of Waterford - really appreciate the quality and support. I would NOT RECOMMEND the 2017 GMC Acadia to anyone - this will be our last GM product, ever. I received an email asking to update my review (11/1/2017) - the latest is after 9 months of frustration (12 service drop offs with a total of 61 days in the shop, with issues still unresolved) and with the assistance of a Michigan Lemon Law Attorney, our vehicle was deemed a lemon and it has been surrendered back to the dealership. We still came out on the losing end financially, which was difficult to swallow for a short period of time, but we are extremely happy with our new 2017 Ford Explorer Sport.
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Re: Apple CarPlay
LC, 03/19/2018
updated 04/23/2025
2017 GMC Acadia SLE-1 4dr SUV (2.5L 4cyl 6A)
6 of 8 people found this review helpful
Final update 8+ years later w/101,000 miles. Again, this was not a used SUV at the time of purchase. Traded for a new car. Given 10k for the trade. No mechanical or other problems. The Acadia has served my family and I well over the years. 5-stars! Would highly recommend for your family. Update 6+ years: My Acadia was not used as the title shows; it was brand new when I bought it in 2017. It's over 6-years-old now and I just replaced all 4 tires. Recently, my engine light turned on. Took it to the dealer and the engine and battery are fine. Learned that the upper and lower active grill shutters have failed. Both are not opening and closing causing those codes to set, (turning the engine light on). Replacement $800. Yes I'm annoyed but $800 is cheaper than a new vehicle. Otherwise, no major problems since my purchase. Fingers crossed! Update 5 years: 5 years in, still love the Acadia. No mechanical issues. Car play has improved. I would suggest, however, to GMC to add a dimmer to car play for dusk to night driving. Update 4 years: My Acadia is 4-years-old now, & I’ve had no issues with it at all. There was a recall on it pertaining to the back middle seat seatbelts which was repaired in less than 45 minutes. Apple car play is much better, and I’ve been happier with it. I still love my SUV, & I’m planning to keep it until it stops running on its own. :) Update 2 years: This year, my truck is now 2-years-old & I still love it. The only problem that I had with it is that the engine would not shut off almost a year ago. This problem was rectified by my dealer on the same day. The dealer provided me with a loaner car, the 2019 GMC Terrain (very nice truck), and they fixed the part. There have been no other challenges. Also, I’ve learned that if your cell chargers are even slightly damaged or old, they will not work well in the vehicle with Apple CarPlay. That was the problem below. Since my last comment, I’ve replaced my chargers several times and the sound system is all good. And remember, the new Acadia’s have an engine system that shuts off when you stop. That’s not an engine problem, just learn how to manipulate your way around it. The engine shut off is great! This truck gets fantastic mileage; I have a college student, we drive this truck to drop her off & pick her up on a tank of gas there & back. Good luck! I’ve owned my 2017 Acadia for 9 months and I love it. It’s large enough for the 5 of us and very comfortable. My husband is 6’4” and he’s very satisfied with the comfort level in the driver and passenger seats for his legs. We drove it about 17 hours to Florida and all passengers were just fine in reference to comfort, space, & electronics. That’s what we love about this SUV. I waited awhile to write this review after that trip to “just see” if I’d have any challenges with it and I do, unfortunately. Albeit small, but worrisome to say the least. The problem lies within my USB ports AND Apple CarPlay. The USB ports have gone bad which shouldn’t happen on a 9-month-old car, but they have & I’m having them repaired at my next oil change. This vehicle is still under warranty which is good, but there’s no reason that this should be occurring. Neither port works well and my CarPlay shuts off and on periodically. One other comment: Some reviewers fail to realize that the engine on the new GMCs shut off when you come to a full stop. Learn about your transmission folks! I have learned techniques to deal with the engine shut off at lights, while parking, & when gidlocked in traffic. You’ll get used to it. There were other SUVs that I straddled the fence with including the Chevy Traverse & the Toyota Highlander, but they didn’t compare to the Acadia me. I’ve also owned a GMC Denali Yukon which I traded for another car. The Yukon, although beautiful on the exterior, is NOT larger than the Acadia nor is it better on gas - far worse! I hope that this helps! You won’t go wrong with the Acadia.
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2017 GMC Acadia for sale near you
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No See the CD!! and a lot of other things too
Valerie Valkyrie, 09/21/2017
2017 GMC Acadia SLT-2 4dr SUV (3.6L 6cyl 6A)
10 of 15 people found this review helpful
ASTOUNDED to find on driving home in my new Acadia that there is NO CD PLAYER!!!! WOULD NOT HAVE PURCHASED had I known this! As it is, this will be a transition car as very disappointed in quality. Have wanted Acadia for several years, had Terrain SLT2 that was a great car but just a little too small and seats too firm. But this Acadia does not have near the quality of my 2012 Terrain, materials inside are cheap and unsubstantial, leather seats feel like velour cloth not leather as are so limp and sticky. Another WTH????? were they thinking when they moved the remote liftgate button from the overhead console to the drivers door at knee level--totally inaccessible to anyone but the driver. Not helpful when you come out with your arms full, as your fob is in your purse and no one in the car is going to climb over the console and reach down almost to the floor to pop the liftgate, or jump out and run back to open it either. Totally inaccessible. Also could not believe that a $46000 car does not have height adjustments on the seatbelt anchor positions on the posts...but I guess it is only women and children that appreciate those. And how many years will it take to figure out how to get those back row seats to lie flat, like every other car company except probably Chevy and Buick. Those big seatbacks sure eat up the cargo space I want, sticking up in the way. The center console is tiny, the doors have 2 very small cubbies that nothing will fit into. On a positive note the graphics are very nice on the touchscreens although hard to find everything. And it is a relief to have the fuel door on the driver's side instead of the passenger. To sum up, this could be the last time I buy domestic, my friend has a Highlander and it was about same price, same options and much more impressive vehicle in terms of quality, design and the SPACE is unbelievable! Where do they put the wheel wells, because there is no big hump on each side like in the GMs? It even has a little shelf under the dashboard and full bins on the door, but I guess all that plastic is needed to strengthen the door on the Acadia, it apparently isn't strong enough to allow for larger spaces. Another negative is the door mirrors, they are high and wide, in conjunction with the front post and airbags, when I turn I cannot see where I am going--I am totally blind. This is characteristic of most modern cars, the mirrors used to be level with the bottom of the window, now the bottom of the mirror is above the window bottom and blocks the view any direction except straight..(I tried to find a car without this problem but couldn't). And much more engine and road noise in this Acadia than the Toyota. I looked at the Colorado and the Traverse before buying this Acadia and the interior quality was underwhelming in them as well. Already missing my old Terrain, at least it had a V6, which is not an option any more, and it looked like a quality vehicle. So long Detroit! I got some more space but I'll be eating crow around my friends until I can afford to unload this turkey.
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Not what I expected
Lisa S, 03/08/2017
2017 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 6A)
10 of 15 people found this review helpful
Have owned the AWD Denali for 5 months now and wish I could trade it in. It has absolutely no storage or luggage space. I have to fold back seats down just to go to grocery store. The Acadia died within the 1st month of having it as they said there was a glitch in the software and whole vehicle just lost all power. Good news was I was home and not out somewhere. Still does not run correctly, has loud rattle in front drivers side, terrible handling around curves and on road.
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Love my Acadia
Bonnie, 11/02/2018
2017 GMC Acadia SLT-2 4dr SUV AWD (3.6L 6cyl 6A)
10 of 15 people found this review helpful
This is a great vehicle. Wanted power with V6 and got it. You want to know how to operate wipers etc? Read your manual! Or ask your dealer. I’ve read so many negative comments it makes me think the people have stock in foreign car companies or just dont know a fantastic vehicle when they are in one. Every vehicle has possibly minor problems-they are a mirage of mechanical parts. Fix it, quit grumbling and get over it. Foreign cars are not immune to repair! Im so sick of comparisons to foreign junk. People only recall bad not good. I love my dual sunroof and yes it sits up high enough to see the road ahead better than most vehicles. Shall I say the bigger the truck the smaller the man? Ouch. Awd no prob on my hilly driveway or Michigan pothole roads in the winter! Love love love my heated seats-wonderful. Using your turn signal as you ALWAYS should-mirror alerts you to blind spots (always double check as well). Rear back up camera excellent visual. Push a button rear hatch opens. I have an app on my phone that starts the vehicle. Roof rack, fold back mirrors and a sleek look. I see many happy drivers on the roads! I am one of them! See me smile! Oh and for all who say support troops, support USA and buy American based and built. That means Ford and GM. Sorry ye old jeeps. (We cant control where all the parts are made but figure ALL the vehicles share many of them-thats why many recalls are across many brands). Thanks for allowing me to express my opinion. Safe and happy travels!
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