2020 Ford Transit Connect Review





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2020 Ford Transit Connect Review
What's new
- Rearview camera and automatic headlights are now standard
- Forward collision warning and automatic emergency braking are now standard
- Part of the second Ford Transit Connect generation introduced in 2014
Cost to Drive
Reliability
The 2020 Ford Transit Connect has a 3 years / 36,000 miles basic warranty and 15 recalls. RepairPal gives it a reliability rating of 3 out of 5, ranks it #3 out of 24 among Commercial Vans. Below you’ll find our owner reviews.
Reliability Rating by RepairPal
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
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Recalls
15 recalls foundChecking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
- Recall Number:
- 25V442000
- Manufacturer Recall Number:
- 25S72
- Number of vehicles affected:
- 200061
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
- Defect Consequence:
- A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
- Corrective Action:
- Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed July 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
- Recall Number:
- 25V196000
- Manufacturer Recall Number:
- 25S32
- Number of vehicles affected:
- 152
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles previously repaired incorrectly under recall number 20V-636. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay engine cooling and result in engine overheating.
- Defect Consequence:
- An engine that overheats increases the risk of a fire.
- Corrective Action:
- Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S32.
- Recall Number:
- 23V499000
- Number of vehicles affected:
- 10
- Defect Description:
- Quality Vans (Quality Vans) is recalling certain 2020-2023 Ford Transit vans equipped with Onan QG 2800i EVAP generators, part number 2.8HGLAA-8303A. The fuel hose between the inline fuel filter and the Injection Pump Module (IPM) may not be properly secured, which can cause a gas leak.
- Defect Consequence:
- A gasoline leak in the presence of an ignition source may increase the risk of fire.
- Corrective Action:
- Dealers will inspect and replace the fuel hose and clamps as necessary, free of charge. Owner notification letters were mailed August 4, 2023. Owners may contact Quality Vans customer service at 1-480-464-7007.
- Recall Number:
- 22V413000
- Manufacturer Recall Number:
- 22S43
- Number of vehicles affected:
- 2925968
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Defect Consequence:
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Corrective Action:
- Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
- Recall Number:
- 22V192000
- Manufacturer Recall Number:
- 22S20
- Number of vehicles affected:
- 39720
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.
- Defect Consequence:
- During a crash, the windshield may detach from the vehicle, increasing the risk of injury.
- Corrective Action:
- Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S20.
- Recall Number:
- 21V978000
- Manufacturer Recall Number:
- 21S54
- Number of vehicles affected:
- 4548
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2020 Transit vehicles equipped with All Wheel Drive (AWD). The bolts that attach the rear driveshaft to the transfer case may become loose or damaged, which can result in separation of the driveshaft from the transfer case.
- Defect Consequence:
- Driveshaft separation can result in a loss of drive power, or unintended movement while parked if the parking brake is not engaged, increasing the risk of a crash.
- Corrective Action:
- Dealers will inspect and replace the driveshaft bolts. If any loose bolts are found, the driveshaft, attachment hardware, transfer case flange kit, and seal will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S54.
- Recall Number:
- 21V631000
- Manufacturer Recall Number:
- 21S39
- Number of vehicles affected:
- 30
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2015-2020 Transit vehicles. An incorrect driveshaft torsional damper service kit may have been installed, which can allow the damper shield to contact the parking brake cable, possibly resulting in parking brake failure.
- Defect Consequence:
- Parking brake failure can result in unintended vehicle movement, increasing the risk of a crash.
- Corrective Action:
- Dealers will replace the passenger side parking brake cable with a cable that provides sufficient clearance to the damper shield, free of charge. Interim owner notification letters were mailed on September 24, 2021. Owner notification letters were mailed on March 14, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S39.
- Recall Number:
- 21V376000
- Manufacturer Recall Number:
- 21S24
- Number of vehicles affected:
- 192080
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Defect Consequence:
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Corrective Action:
- Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
- Recall Number:
- 20V791000
- Manufacturer Recall Number:
- 20C26
- Number of vehicles affected:
- 12
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2020 EcoSport and 2019-2020 Transit Connect vehicles. Depending on the model, either the driver side or passenger side frontal air bag modules are missing the first-stage booster propellant and sleeve. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Defect Consequence:
- Air bag modules missing the first-stage booster propellant will not deploy as intended in a crash, increasing the risk of injury.
- Corrective Action:
- Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C26.
- Recall Number:
- 20V636000
- Manufacturer Recall Number:
- 20S60
- Number of vehicles affected:
- 2903
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles equipped with 2.5L engines. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay the fail-safe cooling strategy in the event of coolant loss and result in engine overheating.
- Defect Consequence:
- If the engine overheats, it can result in engine damage and increase the risk of a fire.
- Corrective Action:
- Ford will notify owners, and dealers will update the PCM software, free of charge. The recall began November 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S60.
- Recall Number:
- 20V575000
- Manufacturer Recall Number:
- 20C19
- Number of vehicles affected:
- 620246
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Defect Consequence:
- Reduced rearward visibility can increase the risk of a crash.
- Corrective Action:
- Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall is expected to begin November 7, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
- Recall Number:
- 20V550000
- Manufacturer Recall Number:
- 20S49
- Number of vehicles affected:
- 97
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
- Defect Consequence:
- Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Corrective Action:
- Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
- Recall Number:
- 20V415000
- Manufacturer Recall Number:
- 20S35
- Number of vehicles affected:
- 68
- Defect Description:
- Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
- Defect Consequence:
- In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the curtain air bag may not inflate properly, increasing the risk of injury.
- Corrective Action:
- Ford will notify owners, and dealers will replace the side curtain air bag modules, free of charge. An interim letter notifying owners of the safety risk will be mailed August 3, 2020. A second letter will be sent once parts are available, which is expected to be in September 2020. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 20S35.
- Recall Number:
- 20V250000
- Manufacturer Recall Number:
- 20E-004
- Number of vehicles affected:
- 5
- Defect Description:
- National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
- Defect Consequence:
- An unsecured occupant has an increased risk of injury in the event of a crash.
- Corrective Action:
- National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
- Recall Number:
- 20V222000
- Number of vehicles affected:
- 241
- Defect Description:
- TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
- Defect Consequence:
- An unsecured occupant has an increased risk of injury in the event of a crash.
- Corrective Action:
- TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
Warranty
3 years / 36,000 miles Basic Warranty- Basic Warranty
- 3 years / 36,000 miles
- Drivetrain Warranty
- 5 years / 60,000 miles
- Rust Warranty
- 5 years / unlimited miles
- Roadside assistance Warranty
- 5 years / 60,000 miles
Ford Transit Connect Owner Reviews
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5 out of 5 stars2020 Transit Connect Highlights
Base MSRP Excludes Destination Fee | $24,275 |
---|---|
Engine Type | Gas |
Combined MPG | 25 MPG |
Cost to Drive | $157/month |
Seating | 2 seats |
Cargo Capacity All Seats In Place | 104.8 cu.ft. |
Drivetrain | front wheel drive |
Warranty | 3 years / 36,000 miles |
Safety
Our experts like the Transit Connect models:
- Pedestrian Detection
- Detects pedestrians in your path and triggers forward collision warnings. Can automatically brake if necessary.
- Side Wind Stabilization
- Helps correct for strong crosswinds to keep the vehicle going in its intended direction.
- Automatic Emergency Braking
- Helps to prevent or mitigate an accident by automatically applying the brakes when an obstacle is detected.
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