Used 2014 Ford Fusion Consumer Reviews
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Transmission Woes
SyracuseSteve, 04/07/2016
2014 Ford Fusion S 4dr Sedan (2.5L 4cyl 6A)
33 of 38 people found this review helpful
I test drove quite a few cars before I bought my 1 owner 2014 Fusion Titanium with 25,000 miles on it (still under Ford's 3/36000 warranty) for a killer price. The car was very comfortable, peppy for a 4 cylinder and has a nice ride. The car performed well on my test drive and when I picked it up to take it home and about 20 miles from the dealer I bought it from it began behaving erratically, losing power and then shifting back into gear before the little wrench lite came on telling me to get to a dealership quickly. (The used car dealer I bought it from has been far more supportive than Ford and even offered to return my money and sell me something else while they deal with Ford, but I really liked the car and foolishly opted to deal with Ford myself) I arrived after the service department had closed so I asked about a loaner to get me home. I was told service has the loaners and they're closed. They helped me find the number to a car rental place, but the only one open was about 15 miles away and didn't deliver. After resigning myself to the fact I was probably just going to sleep in the car in the lot until morning and telling the supervisor the same they freed up someone to drop me off at the rental car place. I wish I had thought to just take a taxi home, but I was pretty stressed and frustrated and wasn't thinking as clearly as normal. The next day the dealership called and said 5th gear is out, but it's covered under the warranty. Great! Then came "It may take up to 30 days to get parts". I specifically asked and was told this car is not one of the ones affected by the transmission recall. They asked me if I wanted it fixed or if I wanted to take my car with no 5th gear. Hmmm, think I'll wait for it to be drive-able again rather than risk getting stuck on the side of the road. I authorized them to start the repair and asked again about covering a rental or loaner and they said they would have to pull the transmission first and break it down to figure out what they needed then Ford would decide whether or not I get a loaner or rental approved. They said it would take two days for the removal and breakdown. When I followed up they asked for two more days. When I followed up again they couldn't even tell me if they had pulled the transmission yet and asked me to keep my rental for 3 more days, probably on my dime, while they worked on it. So after having the car a week they apparently have done an initial diagnostic and nothing more. Wishing I would have just taken my check back at this point and bought something else as I have dwindling faith they will manage to get it fixed correctly any time this month.
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Black Thunder
Terrell Williams, 04/15/2016
updated 10/18/2018
2014 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
7 of 7 people found this review helpful
I've had quite and experience with buying my first car. Make sure that you check the car inside and out. Test drive it to make sure you feel comfortable driving it. I bought the car not realizing it was bigger than I thought but, over over the car was a beauty. Unfortunately the transmission was bad so I traded it in. But, over all the car was very nice.
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Frequent Renter/New Leaser @ 1,200 miles
oldsnwbrdr, 10/18/2014
2014 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
11 of 12 people found this review helpful
My last six cars included four Acuras and one Mercedes. And I am VERY pleased with how the Fusion feels when I drive it. I have the SE with the 1.5 ecoboost engine. Options include black 18" rims, MyFordTouch with GPS, sunroof, luxury package, and remote start. I really wanted a 2015 with the Terracotta package (love the color, and the package throws in the sports seats from the Titanium) but the deals on the 2014s were too good to ignore. Plus I loved the silver SE with black rims on the dealer lot. VERY sporty yet the ride with the 18" rims is fine (don't get the 19's as the ride gets jittery!).
Looks nice but poor execution.
CM, 11/18/2015
2014 Ford Fusion Titanium 4dr Sedan AWD w/EcoBoost (2.0L 4cyl Turbo 6A)
39 of 47 people found this review helpful
So, I have had my 2014 2.0 AWD Fusion for a little over a year now. I purchased it as a highway crusier for work and because of the advertised fuel economy. I also rent quite a few cars as well for work to balance out the mileage but still managed to put 24k miles on my car in 1 year. What I like: The car is very comfortable and quite to drive over long distances. My favorite part would be the front seats. I like how they are contoured and support my back while driving. The car is also very quiet while driving. The stereo is also sounds quite nice. The trunk in the car is huge and I have been able to haul all kinds of stuff that I have not been able to put in my car before. Also, the backup camera/sensors are quite nice and convienient. What I do not like: MPG: The MPG is no where near what Ford claims. I mentioned earlier that I rent quite a few cars for work and I almost always hit the EPA rated highway mileage or I am close to it. With the Fusion (EPA rated 31 MPG) I am lucky to hit 28 MPG on the highway, 25-26 is typical and I have even seen as low as 22 MPG. Needless to say I am very disappointed. I have even tried overinflating the tires by a few PSI to see if that helps to no avail. Premium gas also does not make a difference. Transmission: The transmission is probably the worst that I have driven. The common hard shift between 2nd and 3rd is almost always present and the dealer said this is all operating within specification according to their computer (I saw this with my own eyes while driving with the technician). Now, if I put the car into sport mode and let the car shift on its own it feels like a rookie manual transmission driver. It constantly jerks while down-shifting and up-shifting. This also raises concerns with long term transmission reliability as the shocks to the transmission cannot be good in the long term. HVAC: The automatic HVAC controls just pain do not work well, especially in the months where heat is required. What happens is that after car warms up and the cabin temperature it starts blowing cold air. Now, why would anyone want that? Also, the fan controls do not go to a low enough setting when controlled manually. Tires: Not a problem with the car but Ford put poor tires on the car for snow traction. Engine: Like other reviews of the 2.0 Fusion, the car seems underpowered for the engine rating. Windows: It is not possible to just put the driver's window down on its own and drive. If this is done there is a horrible buffeting (this might not be the best term to describe this) that happens inside the cabin. The manual even calls this out and the solution is to open another window. This just shows poor engineering on Ford's part. Sync: This is not so much an issue with Sync but more so with any car with touch controls and not real buttons. The controls do not have a place in a car. Tactile buttons will always work better. You can reach over and feel your way around and find the control without hitting 5 other things at the same time. The same goes for touch screens. It forces you to be very precise and that means more time with eyes not on the road. I know there are the steering wheel controls and the arrow buttons are not responsive enough and it still means time with eyes not on the road to follow the screen by the speedometer. I will avoid any vehicle with touch controls in the future. Visibility: The A and C pillars are quite large and do hamper visibility. More than most other cars that I have driven. The rear view mirror also does not adjust enough for my liking. I just cannot tilt it high enough for my liking and I have the driver's seat in its lowest possition. Final thoughts: I would not buy a Fusion again. I am not going to sell it as it does not make financial sense but I am not going to buy another.
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1.5 L Ecoboost SE
bharp61308, 07/09/2014
2014 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
10 of 11 people found this review helpful
I absolutely love my 2014 Ford Fusion SE 1.5L Ecoboost! I just happened to be at a Ford Dealership with a friend picking up her car that was serviced when I first saw the 2014 Ford Fusion. It's sportiness caught my eye amongst all the other cars on the show room floor. I was shocked when I found out it was a Ford Fusion. This dealership also sell Lincoln etc. I test drove the Infiniti G37, Mercedes C300, BMW 328I, Acura TSX and TL and others. The 2014 Ford Fusion was the first car that I immediately fell in love with! I was amazed at all the features I was able to get for my budget of under $35k. leather, sunroof, mytouch with nav,rear camera, heated seats, parking assist, etc.