Used 2023 Ford Escape Consumer Reviews
Hybird efficent, smooth handling, tech new styling
I have owned my 2023 Escape ST-Elite Hybrid AWD for over a month now and I have put many highway miles on it, as well as city here in Chicago. I am comparing this to my recent 2021 Escape SE trade-in and my wife's 2018 Toyota RAV4. I like the Escape already more than the RAV4 even with the updated styling after 2019. I am pleasantly surprised by both the city and highway fuel economy. Having an Atkinson cycle engine makes the power not as desirable, but the battery torque helps make up for that. The interior is amazing, with power controls on both front seats, plenty of easy to use tech, and enough room to move and haul around stuff up to 1,500lbs total (including passengers). I owned a 2021 Escape SE with 1.5L ecoboost and I can say that the iCVT transmission on the hybrid is MUCH smoother than the 8 speed auto. HIGHLY RECOMMEND THIS VEHICLE!
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Great Commuter Car
I traded in my 2009 Ford Escape for a 2023 AWD Platinum Hybrid, and could not be happier with the mileage I'm getting. Though rated for 42/36 (city/hwy), I'm getting 56 mph commuting in considerable rush-hour traffic. I used to loathe traffic, but with great mileage and lots of comforting tech, returning to the office full-time is less of a hassle. UPDATE: I’ve been exceeding the listed mpg by 10 miles per gallon in rush hour traffic. I’m averaging about 610 mile on a tank of gas. The critique of choppy transmission shifts is not an issue on the hybrid as it’s a CVT. Also the transition from electric to gas is seamless. I had a 2009 Escape, which I loved but really love my 2023 hybrid more.
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- Platinum Hybrid 4dr SUVMSRP: $23,99835 mi away
- ST-Line 4dr SUVMSRP: $18,29743 mi away
- Active 4dr SUVMSRP: $23,7253 mi away
2023 Escape PHEV Above and Beyond EPA Estimates!
When my 2007 standard transmission Pontiac Vibe passed the 160,000 mile mark, I knew it was time to start shopping for a new car. I wanted all the latest safety features and I wanted an electric/gas hybrid that would get me around town on electric-only but have a gasoline option for long trips. The Escape Plug-in Hybrid turned out to be the perfect choice. I wanted safety features. I got more safety features than I knew existed: a backup camera (displayed on a 12" screen!), side mirror defrost, blind spot monitor, lane centering, adaptive cruise control, a pedestrian warning signal, and much more. As for fuel efficiency, the EPA estimated a driving range of 38 miles per a full electric charge and a gasoline-only average of 40 MPG. My car significantly exceeds both. I get an estimated 44 to 47 miles per 100% charge. At 11.5 kWh total for a 0-to-100% charge, I'm paying roughly $0.80 ( yes, 80 cents) per home charge. Yes, it does take about 11 hours to charge on a 120V outlet, but that's fine for my schedule. My local power company offers a rebate on installing a 240V home-charging system, so I may do that if my schedule changes. As for gas mileage, on my first long trip (500+ miles) the trip computer reported that my Escape averaged 45 MPH, just about what many non-plug-in battery hybrids average. But what about the ride? The ride is quiet, tight, and responsive. And this Escape has more than enough pep to hold its own on the Interstate. Ask the Tesla in the next lane. Because of high demand for the 2023 Escape Plug-in Hybrid, Ford produced only two packages: the loaded and the premium loaded.* If you want leather seats, a 10-speaker Bang & Olufsen sound system, zillion-way adjustable driver and passenger seats, etc., go for the premium package. I didn't. Six speakers are more than enough for me and the vinyl seats are just as comfortable as the leather ones in the model I test drove. The cargo space in both packages is the same, more than enough to hold 20 bags of mulch or a dorm-size refrigerator. I've carried both in my Vibe, though not at the same time 🙂. Are there things about the Escape PHEV I don't like? Well, yes. Where the heck is the printed user's guide? The online/FordPass app guide is buggy, awkward and inconvenient to use. And it will be of no use at all in the rural areas that are still on dial-up just beyond where I live. Minor annoyances: the back seats don't fold down entirely flat, so loading my bike in the cargo space is more awkward than it needs to be. And after I open the driver's side door to get in, I need to readjust the power seat because it's never as far back as I left it when I exited. The old manual seat controls were so much faster. And they didn't play tricks. * The Edmunds review form doesn't offer the PHEV 700A "trim" as an option. The 2023 PHEV does not come in an AWD model. It's FWD only, but the 2022 ST-Elite trim is the best match for the PHEV 700A non-premium option. In short, for 2023 there's the PHEV 700A package and the 700A+Premium Tech package.
Battery has limitations and degradation
I personally love the car itself...smooth ride, good power, great handling. I have had it for 3 months. Purchased on September 1st when temperatures were warm. Now after three months and colder temperatures I find battery capacity have reduced significantly. None of this was disclosed prior to purchase. I spoke to the local Ford service Mgr. and he says this is standard. When I got the vehicle it had 59 klm capacity. Since then, maximum capacity has swung between 30 klm and 45 klm. But with limited driving for a retiree.....the car is great. The other "dislike" is the dashboard controls, specifically the gas gauge is wierd and questionably inaccurate....little nozzles pointing to the gas level.
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Happy with my 2023 Escape
Recently picked up a 2023 Escape hybrid to replace a 2016 RAV4 hybrid. Was nervous about jumping to Ford, and there are differences in the vehicle. But I can say I'm happy with my choice. I'm already getting even better MPG than the RAV4 did, it handles well in a downpour, comfortable for myself and passengers, and has some great, convenient features. Parking Assist 2.0 is amazing and a must-have if you live in a city. Good cargo area, though it seems slightly smaller than the RAV4 if the seats are up, and about the same with them down. Ride is smooth and very quiet, even on the highway. The upgraded sound system is very good, but the "B&O" badges all over are obnoxious. Ford Sync 4.0 is very slick and comes with useful features, but I'll probably stick to CarPlay, they are pretty identical but Ford Navigation expires after 3 years, don't see the point in that. I intend on keeping this a few years, we'll see how it holds up.
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Had car three weeks before the engine went out....
Bought a brand new ford escape, had it three weeks before we had to take it back to the dealer. They have to do a complete engine replacement. Dealer got the car a week before we made our first payment and I just made the third payment and the dealer still has the car.
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Junk
2023 ST Line Elite hybrid. First week we found interior lights don’t work. Service people said we do not drive it every day so the battery does not stay charged. I have owned vehicles since 1971, never had a problem with any vehicle. 1 week later same problem, dealer said buy a trickle charger and use it when you don’t drive the vehicle. I asked the service where the battery was, none of the 3 knew including the service manager. They asked a technician who came and said the battery is in the back under the floor and the spare tire. So they expect me to buy a trickle charger and remove the rear floor panel and spare tire to charge the battery. NOT. Brought it back a few days later, they checked, can’t find a problem, charged the battery and I left. Less than 2 days later same problem. Back I go. New excuse, Ford got a bunch of bad batteries, so they changed the battery for a newer high capacity. We still have the same problem plus we now have a rattle from the console between the 2 front seats. Tech went for a test drive and yes they heard the noise. They looked around and can’t find the rattle. Their solution is bring it back another day and we will remove the 2 front seats and the carpet so they can remove the console and find the rattle. We still have the lights problem and now the rattle. We have decided to just live with the problems until we can afford to unload this junk vehicle. If they cannot fix the lights then there is no way I will let them touch anything. If I could give it a minus score I would. Well its been 18 months and 15 visits for the same problem with the lights, and still no solution and the same excuses.
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2023 Escape ST wind noise
Wind noise driver's side window starts around 45mph. Not just my model and year. Test drive before buying. Have driven several now and although it varies from Escape to Escape it is present in quite a few of them. Manufacturing problem? Otherwise pretty good vehicle. Drivetrain works great and easily goes from electric to gas to hybrid-hardly notice any transition (I have standard hybrid AWD not PHEV).Great around town milage (often above 45) with e-way milage 36-37 on recent road trip. No owner's manual-online version is terrible. Rear seats don't fold completely flat (a problem with some cargo). Hatch window doesn't open independently from hatch-it's sealed. With a bike rack or trailer on the hitch you can't use the rear hatch. It won't stay in eco mode-it resets every time the car is turned off so I have to reselect it (I prefer eco mode around town). Not as smooth a ride as Mach E or Edge and more road noise. Radio controls and fan controls on computer screen are a problem. Talk about distracted driving. They should have separate controls. Proximity keys don't work that well. I miss the keypad on the door only available on higher end models. Get the Ford co-pilot 360 if you can-it is very good (I had it on the loaners not mine). The trip odometer is cumbersome to use. Blind spot monitors are helpful when passing vehicles but not much good in traffic and the blind spots are pretty large in the Escape. Has great rear legroom and headroom (no sunroof in mine). Rear seats are adjustable but strange gap in cargo area when seats are moved forward (again problem with some cargo). Interior finish and detail seem fine. Could use the two cupholders on the center console present on my 2009 Escape. The noise from the driver's side window ruins it for me. Otherwise, a good vehicle for the price. Test drive it first and think about these other things before you buy.
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Poor Quality - Stay Away
My Escape model was a St-Line Select AWD Hybrid with the optional rims. I really wanted this car to be around for a long time, and I have owned many Fords. Sadly the quality of this vehicle was sub-par. With a little over six thousand miles, all four brakes were worked on and never seemed to work the best. The front brakes make a grinding noise that I complained about but nothing was done by the dealer. I was also on my third battery, and once again the dealer (a separate one from the brakes) did nothing to get to the root cause. In addition, the instrument cluster was replaced under warranty. Just too much, so it was traded after less than a year and a little over 6,000 miles.
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Beware of battery issues!!
We purchased a new 2023 Ford Escape Hybrid in August 2023. This is a fun vehicle to drive and it gets good fuel economy, especially on short stop and go trios. However, beware of the issues with the battery. My wife drives the vehicle primarily in town and we don't put a lot of miles on it. We have had issues with the dome lights coming on when you open the doors periodically. My wife leaves the house early in the mornings to go workout and many times the dome lights won't come on when she goes in the garage and gets into the vehicle. We have had it in the dealership several times, and they tell me nothing is wrong with the vehicle. They say that this is caused because we don't put enough miles on the vehicle each day. However, even after having the battery charged at the dealership, and a 1500 Mile trip, each time the battery drains enough in a little over a day that the dome lights don't come on when you get into the vehicle. The dealership's only solution for us was for us to purchase a battery charger and plug the car in every night. However, you shouldn't have to plug a new car in every night to keep the battery charged! Other than this issue...it has been a good vehicle so far.
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Ford quality has decreased significantly
Purchased a 2023 Escape Plug-in Hybrid in June and it’s been at the dealership for service more than it has been in my possession. There are rattling noises in the cabin, the FordPass App is not reliable (not accurate and extremely buggy) and the car feels like it was poorly manufactured. I am extremely disappointed in Ford. I owned a Ford vehicle since 2011 and it was a great vehicle until the interior water pump started leaking which caused me to purchase this 2023 Escape PHEV. This new vehicle is too new to have so many problems even if they are ‘only’ technical. I am looking into the Lemon Law and will be purchasing a different make of vehicle. Ford has lost a long time customer.
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ST-Line Elite blinds everyone
Nice fast SUV (250hp in a small vehicle) but the lights are ridiculous. The signals light up entire intersections, reflecting every flash off all traffic light frames and signs. There can be 20 cars there but mine lights up the whole area to the beat of my signals and is so obvious. When just driving or facing other vehicles in intersections, people often flash their high beams at me. I flash mine back to show them that my high beams are not on. I’m embarrassed to drive this disco ball at night and if I had test drove it at night I wouldn’t have bought it.
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kaweka
the vehicle is amazing the power that it has has floored me. it is the ST Line. never in my mind did i expect all that this vehicle comes with. only one thing that [not a deal breaker] is the power window are not one touch for up/down. the driver's window is only one touch down [go figure}.
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A smooth operator
Upgraded at my Local Ford Dealer (FORD DESJARDINS) from a 2019 SE Escape Awd with the 189hp 1.8 ecoboost engine. Decided to try the hybrid. and wow im fueling up maybe twice as less as before. Comfy seats (St-Line) and stylish red stitching with bottom flat steering wheel. Boiling hot heated seats if left too long. Sport mode is really mediocre, but i guess its something... Also hate how on sport mode it basically shuts the hybrid gas engine up every time you come to a slight stop... ANNOYING. Normal mode is by far the most convenient. Slippery is good in snowstorms/ice storms Eco? LOL Overall much more satisfied with this than my previous escape. The exterior is everything!
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Horrible engine and trnasmission
The interior is fine but it is impossible to drive this engine smoothly. I don’t know if it is the transmission or the engine but it not possible to drive it smoothly. Even made my some sick from the jerky ride. I wold stay away from this car.
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My new buddy
It has everything and more.Ford has always made a great product.
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Worst purchase to date
Escape has been in the shop 7 times for the same issue and all under 2000kms. I recieved exactly 99 Charging system fault warning in the two weeks it was parked and not moving. When I drove it, I would get the alert every 3-4 minutes along with a burning smell.
Big screen, not big tech
The hybrid doesn’t provide an equally transferable distance for what you give up in gas tank size, the car auto shuts off if you idle too long (can’t disable), and it doesn’t link smoothly to Apple CarPlay. Very frustrating that some basic features are lacking and the forced shut down is extremely irritating. Find something else that doesn’t make decisions for you.
Electric range only very poor
Purchased 2023 ford escape hybrid top of the line model loaded. Enjoy car very much except for fords electric only range, ford rates escape hybrid 37 miles electric only. My ford escape hybrid get 21 miles per full charge. I feel ripped off but now I’m stuck with this poor performance on electric power only.
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Disappointed
I rented a brand new 2023 Escape ST Line from Enterprise from San Francisco Airport. I own a RAV4 Hybrid and have been curious how an Escape compares. Since this was a newest refresh of the Escape, I took it over an older Sportage and a Compass. The Escape struggled to get up grades on the freeways. I discovered this Escape has a tiny 1.5 liter turbo 3 cylinder engine. Why on earth would you insert a tiny engine, turbo or not, in anything but an economy car? I had to push my foot all the way down to make the delayed turbo kick in. And the angle of the accelerator pedal was weird. Because of having to struggle the steep hills of the Bay Area, highway fuel economy was not great as you would think. 25? The most obnoxious problem was the auto start / stop. The engine kept kicking even with my foot firmly on the brake pedal stopped at red lights. Like it was possessed. Drove me crazy and I didn’t know how to turn it off. After two days I was ready to bring the car back and switch. Well, I had a good excuse… the rear power window got stuck in the down position. Maybe a bad switch? On a brand new car with a few thousand miles on it!!!!! I tried everything but it would not work again. Another thing I noticed was the skin on my finger would get pinched by the power window switches. No matter how hard I try with my subsequent Hyundai Kona and Honda Passport rentals, I could not pinch my finger. Also, I didn’t like like the odd graph like fuel gage. I didn’t know what I was looking at. Stop reinventing things that don’t need to be reinvented. I was so glad to be out of the Escape. It’s a shame, because it was fairly comfortable, rode well and felt solid, not tinny like my reliable RAV4. It’s like the two different groups designed this car. One group who wanted to make it great, and another who wanted to destroy it.
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Not worth it
I have an ST line. The vehicle is stylish and sporty. Seems to have decent power. That's about all the good. The bad. It feels very cheap for 35k. The infotainment is very laggy. All the buttons on the steering wheel are super tinyband in my opinion in strange positions. AKA your voice command button is on the left but to hang up is on the right. The music skip/next button is on the right but the volume is on the left. Not a deal breaker just annoying. Other buttons like them automatic lift gate don't seem to respond without pressing hard. The heated steering wheel is a favorite feature on any vehicle. This one has this feature but only seems to hear the outer side and not all around. When gripping in some areas you will find it to have no heat at all. Just very spotty. The interior quality feels very cheap. With just 500 miles the leather seats are already wrinkling. The steering is strange also. When on the highway coming out of a curve it feels like the steering has a delay from your movements. The engine vibrates a lot when at idle and transfers to the entire vehicle. You feel like your in an very cheap economy car. Overall I would pass on this car. It's not worth the price tag. This vehicle should have a price of about $18,000.
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Great feel, great features.
I really like the ride and how quiet it is. It's not only when running on the battery but at highway speeds too. I have seen a few quirks with the Sync system. I normally connect via Bluetooth and charge via the QI charger on the console but my older phone gets hot so I use the USB to connect. This can cause the display to freeze. I have figured out to disconnect from the car then plug in. I would imagine this is something they are looking at but have reported it anyway. The only other quirk is the speed limit guidance when using cruise control sometimes reads the truck speed limit since they are on different posted signs in IL. My speed will drop suddenly as it reads the wrong sign. I don't know if that is peculiar to my car or any that uses that technology.
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Great vehicle.
I found the vehicle to be very easy to operate and my salesman Danny Park helped me with anything that I didn’t know how to do.
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I wanted to like it
I have had friends that had Escapes in the past and liked them so when I got one for a long w/e rental where I would be doing a lot of driving I was looking forward to seeing how it did. It did incredibly average. There was nothing really wrong or right with it. There was a mix of good and bad plastic. Most control were well laid out, but controls that were not frequently used were hidden under multiple layers of menu that took a long time to find. Ride and handling were just OK for a small SUV. Ride was good on smooth surfaces but lost it over big bumps. Not floaty like some car without handling packages. But too much lean for handling and generally didn't give me much confidence. Performance/acceleration was mixed. It was generally pretty good, but when merging/passing it just did not want to downshift enough and struggled to do it. And this was with the larger engine. Road, wind and engine noise were again OK. Never enough you couldn't hear but always slightly annoying. Base stereo is just that, a base version that is ok if you just what something playing but not something you really listen to. Hopefully the upgrade is better. Back seat is pretty good, but cargo area was disappointing. Fortunately I did not need an opportunity to really test the brakes, but in normal usage they were fine. For a 4 wheel drive vehicle gas milage was pretty OK. Just over 30 over 500 miles of combination highway and city driving. All said, it was a LOT better than a RAV4 that I had rented a couple of months earlier, but not nearly as good as my own 2016 Golf sportwagen.
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Phenomenal
Loge my new car it's so comfy and rides so smoothly.
Fun to drive but not relaxing for a long trip.
We test drove an Escape Hybrid. It was very peppy and responsive. I felt driving would take too much attention to be relaxing on a long trip. One thing that worried me was the close position of the brake and gas pedals and that the brake pedal seemed too high in relation to the gas pedal. That might be dangerous in an emergency situation. Also I worried about it not being a Top Safety Pick.
Too much technology for us!
Traded our (purchased new) 2018 Chevy Equinox LT. The Escape ST-Line Elite is solid, nice 2.0L engine is good, and yielded above 21 mpg in big city stop-and-go driving. For old-timers like us, it had way too much technology. We sold it and purchased a 2018 Equinox Premier, with all safety and convenience features we need, including collision avoidance, memory seat and side mirror technology. We technophobes are happy again! Ford dealer service rep. told us for electronic problems they usually keep the car 5-7 days: "No thanks" to that!
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Get up and go!
This Escape has as much go power as the 6 cylinder Mustang that I had. That car surprised me as well. It has a smooth ride and all the technical Intel available. I am learning how to drive again. I wanted the Hybrid for gas milage but 23.4 in town is not bad.
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Riding on air!
We bought a new Hybrid Escape last week. We drove to our son and family from Grandville to Plainwell here in Michigan. The ride is smooth and quiet. Great gas mileage as well. This is our second Hybrid, but the first one was small. I love the seat room and general room of this vehicle!
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Enjoyed it . . . when it worked!
I had this car for just over a year. I enjoyed its ride, comfort, technology and gas mileage. However, it was back to the dealership three times for the same reoccurring problem: the vehicle would go into the battery saving mode rendering the Ford App useless and making it unable to receive updates from my home wifi. I contacted Ford Customer Service after it was returned in the same condition. Car was in the shop for almost two weeks before it was fixed. After the above, which included two replacement batteries, I gave up and traded it in.
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Wife's zippy car
This car has been everything we needed. My wife loves this product. She still hasn't learned to use the tech. She has only put 8,356 miles on the vehicle in eighteen months. Car is like new.
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Like little undervalued car
It is my next one escape PHEV we have 2022 and 2023 some simple issues general car is ok.
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Pretty blue
Very nice
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