Yesterday morning I would have told you I love my Edge. Today it is junk. We bought our 2011 Edge used with 48,000 miles. It has been meticulously maintained and lovingly driven. We typically drive cars at least 200,000 miles and subscribe to the theory that if you take care of the car and replace parts when they need it, it will take care of you for a long time. Yesterday, two minutes after leaving my home, a light came on warning that my coolant was at a dangerous temperature. I had it towed only to discover that the water pump had failed and since it is internally located in the engine, it has destroyed my engine. I will either have to replace the engine, only to risk a repeat of this episode in 50,000 miles or so, or get another car. After researching this, I have found this is fairly common on the Edge, Flex, Taurus and F-150. Just to replace the water pump prior to catastrophic failure is over $2000 and they will fail at some point, folks.
My review is based on: !. Lousy customer service from Ford Motor Co (not the dealership). 2. The design of the engine. The water pump on this engine is located inside the engine. At 91,000 miles, our water pump went out. The "overtemp" light went off about 30 seconds before we stopped. The engine is BLOWN! A water pump going out should NOT be the end of an engine. We had NO indication that we had a problem before this occurred, and had even had the oil changed one week before this occurrence. Now comes the Customer service problem....NO support from Ford! The dealership was fantastic, but Customer Service was ridiculous! Not expecting a new engine, just help with repair!
I have a 2011 Edge w/ all the whistles .. love the technology. On a trip to the NC mtns. the car quit on me in a lonely mtn road after a 3 hr. interstate drive. I found an area to pull off the road turned around (dropoffs on both sides) and coasted back down the mtn. while the engine idled roughly. ...stopped in church parking lot and shutoff the engine. on an whim turned on the car and it fired up normally. This quitting at (70mph) happened twice again on way home to Florida 2 x in dangerous spots where I couldn't pull off. Upon returning I informed a dealer of what I had heard from another dealer..faulty throttle sensor (no record in computor. They finally replaced it..been fine.
A lifelong foreign car owner-except for 2 suburbans- and a Range Rover lover, I was looking for safe, economical car that would protect my wife,be comfortable for long trips, room for sports equip. (I am spoiled by my 30 yr old!!MB diesel giving 30mpg hwy) and decided to give domestic cars a chance, after looking at MB MLs, BMW x and Toureg. We liked the older Edge styling and saw new beautiful silver/black one at dealer. Wow. Quiet, comfortable, smooth, corners flat, and moves like a big V8! Shocked. Bought it. Simple 2wd SE, no touch system(I like dials and hate gimicry) Cloth seat material is surprisingly comfortable, practical and cool(Florida) Powerful, roomy, and avg. 20/28 GO FORD!
I had my Ford Edge for about a month now and I love driving it everywhere. I live on a dairy farm and needed a more realistic vehicle than our trucks we have. The Edge was the suv that stood out most to us. The exterior is fabulous how all the lines of the car just flow. The inside and the technology is unbeatable. We were looking at other suvs and none at anyother company could beat this technology. The engine was the number one important concern for us. We wanted a strong and powerful engine that could handle the wear and tear a farm has on cars. The edge does great with our stone lane, back roads and sometimes field drives. The only thing we would change is possibly putting a third row!