Used 2018 Cadillac XTS Consumer Reviews
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We have a limited number of reviews for the 2018 XTS, so we've included reviews for other years of the XTS since its last redesign.
Cadillac's Cue System is HORRIBLE
Bruce, 04/12/2017
2017 Cadillac XTS Premium Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
20 of 34 people found this review helpful
We were actually considering purchasing a new XT-5, so we decided to rent the XTS for an extended vacation that included virtually every type of driving, including city driving in Phoenix & Las Vegas, heavy mountain driving in Northern Arizona & Utah, and flat, high-speed desert driving in Nevada and Arizona. First, the pluses: overall pleasing style that offers decent interior room in a relatively compact body configuration. Fairly well-finished interior that isn't too busy in appearance. Reasonably sized trunk that will accommodate two large suitcases plus two good sized carry-on bags. Sorry, but that is where the pluses stop. Now the negatives, and there are a lot of them: Cadillac's Cue Entertainment/Info system. This is hands down the worst system I have ever used (we've had Mercedes, Volvo's, Jeep's, Ford products with My-Touch Sync, as well previous model Cadillac's, all with factory navigation systems to compare). Get your hands anywhere near the touch screen and half the screen displays control icons for the various functions the system offers...this is INCREDIBLY annoying, especially when you are using the sometimes accurate navigation screen. Our car was 3 weeks young and had just 1,000+ miles on it when we got in it, so one would assume that everything should be in proper working order. The navigation system occasionally worked well, but on at least three occasions over the 1,600 mile, nearly two-week "test drive" we gave this car, it changed turn-by-turn directions while we were driving it. Voice control worked well about half of the time, with the other half being so bad that it was actually comical. If I didn't know that it was giving us bogus instructions, we would have ended up in Canada instead of Las Vegas. Once, the voice told us to proceed 2.6 miles and then take a right, but the route shown on the screen indicated a left turn only 100 feet ahead...TOTAL junk! Cooled seats: first car I have ever driven where the cooled seats turned on by themselves when the car was not started remotely on a hot day; very bizarre. Climate Control: Set at 72 degrees on auto-temp with an outside temperature of only 78, the thing blasted cold air for hours at a clip; heat sensor must be mounted in the top of the dash where the sun is always on it. Cruise Control: Lot's of luck figuring this one out. Hit the resume switch and it might go back to the previous speed, or it might choose a higher speed in 5-mph increments. One time, it was set at 82 mph, and when I hit the resume, it took-off and showed it was set for 90! During mountain freeway driving, the cruise is incapable of maintaining a steady speed. Shifting: car automatically downshifts on steep mountain grades, even at freeway speeds. Suddenly the tachometer will go from 1,200 RPM to over 4,000 RPM in an effort to slow the car down even when the driver isn't using cruise control or the brakes. This is extremely annoying and completely unnecessary. Interior storage: no place for sun-glasses, cup holders are not cooled like some competitors, making water bottles rather warm while driving in the desert. Absolutely stupid compartment hidden behind climate & radio controls that is activated by touching the bottom edge, engaging an electrical motor that swings the entire panel upward, providing nothing is obstructing it...a good conversation piece that serves no purpose. Perimeter sonar sensors: Audible about two milliseconds before impact requiring driver to rely only on the visual indicators...great when in reverse! Rear camera: Rendered totally useless at night because of the glare from the center mounted back-up lamp. Sun Glare: dash appearance strips cast a glare on the side glass that inhibits the vision of the driver's side rear-view mirror. Power Adjustable Steering Wheel: Not enough vertical movement; stays too high in the lowest position adding to arm fatigue on long drives with hands at the proper 10 o'clock/2 o'clock position. Head Restraint Adjustment: Only up & down...really?? On a $60K automobile?? Okay, mercifully, I'm going to stop here. If you are still considering this over-priced, under-engineered, horrible excuse for a luxury car, then have at it. We've owned new Cadillac's in the past, and they have been less than stellar. Hoping that General Motors had finally shed some of the deadwood executives that drove it into bankruptcy, we decided to give Cadillac a chance at winning us over again...Not going to happen! I would guess that the biggest market for this car is the rental car fleet at heavily discounted prices, because this car just doesn't cut it.
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I haven't driven a Cadillac in years
Bob Ford, 01/31/2019
2017 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 2 people found this review helpful
My last was an 85 de Ville. A world of difference. That was a great highway car. This is a fun to drive car that's easy on our backs and a delight to control. It's as roomy and easy to ingress and egress as the suv we're doing away with. A quiet caddy experience at my feet. I'm home again.
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2018 Cadillac XTS for sale near you
3 of 92 listings
- Base SedanMSRP: $20,995166 mi away
- Luxury SedanMSRP: $11,499266 mi away
- Luxury SedanMSRP: $15,995349 mi away
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Nice Ride, Quality lacking in some areas
Joe Keys, 08/25/2021
2018 Cadillac XTS Platinum 4dr Sedan (3.6L 6cyl 6A)
2 of 2 people found this review helpful
The car has 60K miles on it. Radio screen has spider cracks which I understand most Cadillac's do and fixing it at $1,000 doesn't insure you won't get new cracks. Hooking an Iphone to the Cue system is a pain. I've burned out fan relays under the hood. The car is beautiful, comfortable, drives and handles well but I'd expect better quality in the electronics than what is there.
Smooth and quiet
Bill, 06/29/2021
2017 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 2 people found this review helpful
I love the smoothness and quiet power on back country roads. Almost feels like an electric vehicle. Not mention it is absolutely gorgeous to look at.
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2017 cadillac XTS
Julia Fleming, 10/21/2018
2017 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 2 people found this review helpful
I Love my car. I have owned the vehicle for 3 months. It was certified used when purchased with 23k miles. The interior is gorgeous. The jewel like rear view mirror charmed me first, but the seats and technology package were unexpectedly attractive. The touchscreen and touch sound control does away with buttons so the dash is clean and lean. The ere are little cubbies enough for sunglasses, change and Samsung smartphone (unfortunately not iphoneX) fit snugly inside the conveniently secretive cubby. It doesn’t have quite the agility of my former BMW 325i, but it does comes close, and for a sedan, that’s, well, amazing. Gas mileage is what I expected, approximately 21-22 mpg, about the same as another former midsized sedan, a Lincoln MKS. The ride is quiet and smooth and there is adequate trunk space. Overall, it is a very comfortable car with just the right amount of luxury.
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