Best in Class for 2023
Best all around pick in its class when looking at both the luxury and mainstream competition. Pros: Driving dynamics - Has more than enough power and is surefooted in corners. Braking is superb and has good braking feel. Comfort - Very quiet ride for its class and delivers a very supple ride. M sport seats provide ample lateral support though it is a bit hard to get in and out of due to the high bolsters. Fuel economy - Better than expected for the performance this car delivers. Build quality - Everything is well put together with high quality materials. Zero creaks, rattles, or noticeable panel gaps. Cons: Auto start/stop function - Can only be disabled through the touch screen menu and defaults to "ON" every time the car starts. Produces significant lag when at a stop and must be finessed in order to get the car to take off smoothly. Infotainment - Lack of physical switches and removal of rotary knob. iDrive8 feels like a downgrade from iDrive7. Steering feel - Feels highly assisted and lacks feedback. Overall this car is well worth the money, even when fully loaded at $50k.
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Awful electronics and poor quality construction
We purposely invested in a BMW for its reputation for quality -- and we were sorely disappointed. The fancy display was trouble from the start; hard to navigate and operate, and cutting out the CarPlay connection at critical times. We reached our limit when the vehicle wouldn't start on a trip to Vermont; we had to have it jumped and wasted a day of our trip, losing hotel deposits and time. The repairs involved replacing parts in the system that were defective -- and would have cost $2,000 if not under warranty. This was not the experience we signed up for, so we sold the car after less than a year of use.
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- xDrive28i 4dr SUVMSRP: $33,59017 mi away
- xDrive28i 4dr SUVMSRP: $33,888In-stock online
- xDrive28i 4dr SUVMSRP: $31,800In-stock online
2023 X1 broken hearted
The 2023 X1 is my sixth BMW and my 4th X1, I turned in my 2020 and picked up the 23 in October, the car was riding perfect then about a week ago, I started hearing banging when I put on the brakes and when I turned left it got louder. My car has been at the dealership since Tuesday and they still don't know why, they opened a case with BMW to see if any other vehicle had the same issues. They called today and told me to come and pick up the car that BMW said this is the way all new X1's perform. I told them that this is unacceptable the car ran perfect for over 5 months and now this happens and I have to accept it. No, I won't the service department is contacting upper management to see what they can do. They even told me that they took another vehicle just like mine for a ride and the same thing happened. I wanted to know if anyone else's vehicle is doing the same thing. They are supposed to call me back tomorrow. Thank You for listening
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Technology problems
I have to say that I downgraded to this vehicle from the 2019 X1. The 2019 was a refined piece of machinery, but I am struggling to appreciate the 2023 the same way. The auto-park feature hit the curb the other day, I am just happy it was not another car. The walk-away lock (and approach unlock) works - sometimes. The sport seats have negative lumbar support, and unless you purchased "active seats" you are out of options. I am about to duct tape support where I need it. Can't just crank up the heat with a spin of a button - there is no button any more. You need to tap tap tap tap a + button which is small enough that while driving, your finger drifts off and then you touch something else on the screen. Many actions have a latency, even the engine start button. You push.... then, after a small delay, it starts. You floor it, and after a small delay, it will downshift. You are unloading groceries, the hatch is open, you walk away, the car locks. You come to get more bags from the car, the car unlocks. The other day, the engine was off, my wife was sitting in the drivers seat with her keys inside. I walked away, the car locked, mirrors folded... She was just going to start the car and drive away. Oh... and a street that has been there for many years near our house apparently does not exist in the navigation system. It did exist on the 2019's nav. I sincerely regret upgrading.
Missing my 2018 x1 - Disappointing Remodel
I loved my 2018 x1 but needed to replace it due to high mileage. I thought the 2023 would be even better. Unfortunately, it's not. The car hesitates when speeding up. This is NOT safe. The lack of the middle console dial and knobs is annoying. Why get rid of them? That dial was such a great feature. Now you are forced to take your eyes off the road to change the temp or turn the station. Sure, you can use the voice assist but it is slow and unreliable. The other thing that annoys me is that you have to put it in sport mode every time you start the car to disable auto shut-off (car turns off at lights are when not in motion). Sports mode turns the car into a gas guzzler which defeats the purpose of even having an auto shut off feature. The former x1 was petite but had lots of storage areas. Now the car is wider (bulkier) and no longer has the discreet necessary storage areas. Yesterday there was a system update which disabled my blue tooth and my phone won't connect.
X1 ‘23 Still no remedy for IBS/DSC systems
Update Oct 24: I contacted BMW by letter and their rep responded with a phone call. I explained my utter disappointment at the glacial pace of their Recalls remedies and the virtually non existent Customer Service at all levels. The rep had no answers and was absolutely no help. I am done with the brand. I want to know my vehicle is reasonably safe. I have doubts about this one. Update: X1 '23 Recall notice was issued for the Integrated Braking System (IBS) Feb. 2024. It is mid April and there is no remedy and no service call. 😢 The fuel door would not open when I went to get gas and I've read online others have had similar problem. Fortunately. I had enough gas to travel a long distance, because the local BMW Service where I was, said it would take two days to get the part for the repair and that was the case. TWO DAYS. (Previous review)...it is quite nice. I was looking at more cargo, but BMW was making offers for my very low mileage 2020 2 Gran Coupe and offered the same lease on a new 2023, but as everyone knows, it’s all about supply and there weren’t any at my dealer. My salesperson had a notion, it was the X1 they were using as a demo, 41 miles, 2 months old. From the moment I got in, the upgrade in quality reflected in the seats was palpable. Love the engine, don’t love the Dual clutch. The start/stop is annoying and deactivating it each time you drive is worse. I am appalled at the ConnectedDrive. This program is the worst of the worst. I urge you all to read carefully the terms and conditions before clicking thru. You may have purchased heat capable seats, but you may have to subscribe to BMWs service in order to heat them. It is happening in Australia now! That is only the beginning. I may be parting ways with them if they push this anti-customer service down our throats. But I love the X1. Smooth drive, sporty, and luxurious….no, really this time.
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Poor Reliability, Even Worse BMW Customer Service
Took delivery December 2023; Sold the BMW X1 April 2025 due to terrible reliability, dealerships not fixing the car correctly and BMW Corporate being no help. In the first year, the car was back at the dealership 5 times for a total of 48 days. And chronic electronic malfunctions were *never fixed* in spite of the fact that I provided 101 photos and videos of various system malfunctions, they repeatedly told me they couldn't replicate some of the problem so they refused to replace the computer. For good measure, I brought the car to a 2nd dealer for one of those visits, reached out to BMW Customer Service and filed a Lemon Law Buy Back Appeal. BMW refused to help. Each BMW representative I worked with was more inept than the one before. Problems included: -Chronic loss of Apple Car Play connection with no ability to reconnect (literally hundreds of times and the iPhone 15 Pro Max works fine on our other vehicles) -Dash board screen malfunctions, error messages, and spontaneous menus popping up without prompt that caused temporary loss of use of maps, radio functions, climate control, etc. -Air Bag Malfunction Warning Light (a software module was replaced for that) -Intermittent loss of safety systems: collision mitigation, rear traffic alert, blind spot monitoring, automatic braking for no diagnosable reason. -Power seat memory loss intermittently -Doors not locking or folding mirrors intermittently -5 Braking System Recalls that took 6+ months to get fixed (this goes against NHTSA Guidelines)* -Major Transmission Recall that took 7 months to get fixed (also against NHTSA Guidelines)* I made it abundantly clear that if the car was not fixed or replaced, that they would be losing a repeat customer. Clearly BMW doesn't value my business. This was my 2nd and last BMW.
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2023 X1 is not worth the price
I purchased the car brand new , 5 months later , tires are low on thread , brakes need to be replaced after 5k miles. I have taken the car 3 times in the span of 3 months for recalls.
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Nimble
The car is agreeable to drive. The uptake from a stop involves some hesitation, as noted in most reviews. Its ability to remember and back the car out of the garage by itself is something I really like because my garage is narrow. The voice commands for navigation aren’t great. Neither is the map display. And the menu system for setting up options is too complicated. The front camera does not automatically turn on in driving head first into a space— you have to turn it on yourself. Rear cross traffic safety warning is just a subtle thunk, thunk, thunk, and car has to be in reverse. My Toyota is much louder, has a visual and audio warning, and is more aware. Ride is reasonably quiet and pretty good on bumps with my 18” wheels. On highway at a pretty steady 75mph get 36mpg. But in suburban driving, which is far from full of traffic lights, get about 22mpg.
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Happy owner
Was looking for a small SUV to replace an Audi Q5 to use around town. I drive an M5 and this is for my wife who loves it. It feels way more expensive then it’s fully optioned price if $49k. M Sport package is a game changer if you want something that is more BMW traditional then mainstream modern BMW. Uses tried and true drivetrain and is sharp in person. Highly recommended.
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Loving it!
Wanted to get back to leasing but also wanted another BMW. This car replaced my 2015 BMW 328i (which I loved!). Loved the redesign job on this car both on the outside and inside. Comes extremely well equipped for the price- I only added the convenience package to mine. It’s much roomier than I expected and the engine and power are as expected from BMW. Definitely glad I made the switch.
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They absolutely got it right this time!
Unlike the previous iterations of the X1, the totally redesigned ‘23 model is no longer the poor neglected step-child of the family. The finishes, appointments,and design make it worthy of the BMW badge. Once you get used to the idrive8, you’ll appreciate how awesome it truly is. Other than the needlessly awkward auto stop/start override , I really have no complaints at all. I absolutely love it! It’s the most fun you can have behind the wheel without going to a drive-in movie with a really hot date.
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2023 X1
I ordered my 2023 X1 back in the end of January and it finally showed up June 28th. It is fully loaded without the M package including the factory trailer hitch. I really enjoy the car but around 1000 miles it developed a nasty rattle coming from the passenger side but haven't taken it in yet to have it looked at. I also haven an annoying buzz in my left ear that seems to be coming from the drivers side grab handle. I created a short cut for the engine start/stop so I can just give a quick swipe down to deactivate it. I have got great mileage on the one long road trip I went on. Pure freeway on the way up to the Canadian border got 43mpg on the computer and took a more meandering route back and filled up got 38mpg overall, the actual mileage is very close to what the computer shows. I really enjoy the car and it is my first BMW. I just need to get it in to the dealer to hopefully solve those couple annoyances.
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2023 x1
Traded my 2021 X3, interior was a tad dated. This new SUV is packed with tech, fun to drive, massage seats are cool, great cargo space, I got the upgraded stereo which is solid. Only issue is my Spotify connection seems to be sporadic.
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Unhappy with X1
My 4th Bmw (3 series, 5series, 2017 X1) and most disappointing. Traded prior X1 due to high milage. Find this new one more powerful but drives extremely light on the road, bounces around on the highway and just doesn’t seem to have the “BMW planted on the road” feel that my prior ones did. And auto start/stop very rough restarting engine from a stop so that I now turn it off on every drive. Have always loved the way BMWs drive, this one just doesn’t have that BMW quality drive and feel which is the reason I buy a BMW
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Only good things
So far we love the ride of this car! It has all the bells and whistles which we weren’t originally going to get with a previous car. The ride is smooth!
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Not as expected
I like many features, but the nr#1 reason for me was heated seats and steering wheel - disappointment! X1 is not able to preheat your seats and steering wheel before the drive. The remote starter is working only on engine and cabin, but I'm still sitting down on frozen seat. The seat wormer works when I sit down and manually start the engine. Some of the modes can not be set as favorite, I have to select t every time I start the car. The same with automatic engine shut off during the stop, I have to turn it off every ride - unless you using sports mode. Dissatisfied! That's not what was promised during the purchase.
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