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Used 2018 Audi Q7 Consumer Reviews

3.8 out of 5 stars
73 reviews

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Pros
Cons
3 out of 5 stars

The automatic engine stop/ start function is pain

JT, 03/11/2019
updated 09/13/2021
2018 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
5 of 5 people found this review helpful

The changes since my initial review involve the automatic engine stop/start function. It now takes a couple of seconds for the system to recognize that you have taken your foot off of the brake and have placed it on the gas. The car just sits there unresponsive. The problem with this is that if you are attempting to pull into traffic you cannot rely upon the car to actually start moving. The second issue I have encountered is the “drive system failure alert. When this comes on, the car shakes and is not drivable. This is resolved by turning the car off and back on. The biggest issue is that in doing thi, it clears all the error codes and the dealership has nothing to examine. The advice is to not turn the vehicle off and bring it in… the car is not drivable in that state. A better solution would be to equip the care with some nonvolatile memory that they could review. A cheap solution that has apparently eluded Audi.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Stunning car for a 5000lb beastie

Squidzz, 03/14/2018
updated 09/21/2020
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
8 of 9 people found this review helpful

This is a wonderful car and excellent in so many ways, family loves it. Some negatives...Drivers middle column storage area is smallish in the way of compartments for your phones and small objects, mildly irritating. The cars auto cruise control and related Audi pre sense sensors failed to detect a red pickup truck in front of me stopped at a red light and did not decelerate the SUV and I had to quickly apply the brakes scaring my wife. Sometimes the auto steering will just shut off in the middle of turn??? Trust issues at this point so I just don’t use the autopilot except for long drives. Rear hatch will not open by waving foot under sensor 8 out of 10 times. Possibly related to towing package interfering with sensor. Had this car a month. Update: At the 12 month mark...This car was damaged just at the rear right bumper and quarter panel after a driver was traveling too fast from behind and hit the car. The repairs from Audi Certified auto Center in Tysons Va were assessed at $37,700 with about $12,000 in parts. They only have 2 certified techs from Germany. The aluminum on this car can be quite expensive and requires higher labor rates to repair. Expected repair time 2 months!!!! Total loss then declared by insurance. For a minor accident? That being said...Car is so nice I bought another 2019 Q7 with luxury package. No longer own the the 2018

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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2018 Audi Q7 for sale near you
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5 out of 5 stars

Love it so much we ordered another one!!

G Peer, 01/01/2018
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
10 of 12 people found this review helpful

We ordered our 2017 Audi Q7 January 2016 and received it in April of 2016. We took it on an 8000 mile trip. The massaging, heated and cooled seats were amazing. I dont travel well due to physical issues. We added every option and package except rear side air bags and set up for rear seat entertainment. We love ours so much we ordered a new one. Fully loaded this time. We did Prestige Package. We have been very happy with the gas mileage. On our trip we had the car loaded as we spent 6 weeks on the road, we averaged 26 mpg. To me for a full size SUV it was great. I cannot find words to express how happy we are with our car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

vasco

Nestor Goytia, 11/14/2017
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
10 of 12 people found this review helpful

dealers will post a high price ,need to negotiate down a big percentage and checking nation wide the pricing of different dealers

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Engine Blew at 14k Miles leaving us stranded

FrustratedInSTL, 04/24/2019
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
15 of 19 people found this review helpful

The car is beautiful inside and out, Car and Driver and all the other consumer reviews gave great reviews, but our prestige 3.0T engine blew at 14k miles. To add insult to injury, Audi Care refused to reimburse our $525 after hour tow bill since we didn’t use Audi Care to schedule the tow (we didn’t even know the service existed!). I mean, their customer service is the worst I’ve seen ever. I've been on the phone with Audi Care for 6+ hours, talked to numerous representatives who've all said I need to talk w/ this enigma of a supervisor named Mark (who I’ve never been able to contact in the month plus I’ve been trying to get this settled) just trying to get them to reimburse the bill when their engine left us stranded in the middle of a country road at 12:45 in the morning and my family were fearing we’d get hit by another driver. Anyway, long story short, do yourself a favor and avoid the Q7 and Audi Customer Service. In this day and age there's plenty of reliable alternatives with quality customer service.

Safety
1 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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