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never deal with Audi
AMEENA ALHASSANI, 02/15/2018
2018 Audi Q7 2.0T Premium quattro 4dr SUV AWD (2.0L 4cyl Turbo 8A)
131 of 150 people found this review helpful
Last October, my husband bought me a brand-new 2018 Q7 car, as a gift, from Audi Silver Spring, Maryland. Surprisingly, in less than a month, a sudden annoying beep, repeatedly announcing an Emergency Call Malfunction, terrified us. After contacting Audi Service, they took the car on November 24th, 2017, and promised to fix it in a day or two, saying they know about 2018 Q7 car defect. This comment rang a bell in our mind. If they already know about it, why Audi sell it without fixing it?! Is this a fair trade?! After more than 20 days later, Audi did not fix the car. Going back and forth, finally Audi’s Service Department told us that they could not fix the car, because a part was not received from Germany! This was not just an irrational excuse; but, also, a gross insult to us for spending over sixty-seven thousand dollars on an Audi car, and receive such poor service! Is this a fair trade?! Anyhow, to solve this problem amicably, I told Audi’s Manager either to give us a full refund, or a new similar car. The latter agreed to provide us a new similar car in a few days. Alas, Audi did not fulfill its promise, again. For the benefit of doubt, we gave Audi’s Manager a longer delay; saying we are travelling and will be back around mid- January. By then, we expect you to give us a similar car, or a full refund. Sadly, Audi did not fulfill its promise, for the third time. By definition, a brand-new car means a defect-free car. Hiding the 2018 Q7 car defect is an act of misleading and dishonesty. This defect is known by Audi and its dealership since some time. Yet, Audi did not tell us about it. Thus, Audi deceived us in selling this car. Plus, our 2018 Q7 car is considered a lemon car by Federal and State Law. Audi’s Dealership knows that I am a science major and must concentrate on my studies. Audi wasted our time for three months for no legitimate reason; during which we were – and still are – paying installments, interest, and insurance on a car, which we are not using since last November; because it is in Audi’s possession. Audi’s dealership has frustrated us, disappointed us, caused us to suffer, and denied us the enjoyment of using our own brand-new car. By any standard, Audi’s transaction is – unethical and unfair. Audi’s Director of Variable Operations offered us his apology for causing us this ordeal. Does he really think that his apology shall alleviate our suffering?! Based upon the aforesaid trouble, we find it very difficult for us to trust Audi anymore! We honestly believe that if Audi and its dealership care about their name, business and reputation, they must cancel this deal as well as its loan, immediately; pay us a full refund of our money, including all interest, insurance, and installments we made.
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Great car - Noisy breaks!
Kevin Mathews, 11/12/2017
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
22 of 25 people found this review helpful
Love the car but breaks make loud noise when backing up and applying break. Brought it in for repair at Warrington Audi in Pa and they couldn't fix it. They said it was normal. Yeah right . What bull.
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2018 Audi Q7 for sale near you
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Least reliable vehicle I’ve owned
Kara, 10/16/2018
2018 Audi Q7 2.0T Premium Plus quattro 4dr SUV AWD (2.0L 4cyl Turbo 8A)
21 of 24 people found this review helpful
I have had this car for less than a year, and on two separate occasions it has completely shut down while I was driving. Both times the car was towed to the dealership where they could not duplicate the problem. Therefore no repairs were made. Audi will not buy the car back, and I am left wondering when and where I will be stranded with my young children. Hopefully somewhere safe and not far from home. Not cool. I will never buy another Audi.
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New 2018 Audi Q7 breaks in 100 miles !!!!!
Indrani Deb, 07/14/2018
2018 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
21 of 24 people found this review helpful
I leased a new 2018 Audi Q7 from Audi Manhattan and it broke down on the first trip within a 100 miles. We were told that the computer hard drive had a problem. We asked for a replacement of the vehicle and we were passed onto Audi Corporate who promised a response in a week. I called today after a week and was passed onto Audi leasing. I am still waiting on a resolution. !!!!
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NO SPARE TIRE -- NO SALE
Scottyx, 06/09/2018
2018 Audi Q7 3.0T Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
31 of 37 people found this review helpful
I test drove 2 loaded Q7'so and was really thrilled about the car and willing to fork over 72K until I found out about it having only run-flat tires and no possibility of a spare of any sort. And the Q7 specific tire is apparently unique to the Q7, so getting a replacement in rural areas would involve spending a day or three in Bates Motel accommodations waiting for the new tire. Also, since the tires are more performance rather than high mileage rated, you'll likely buy a pair if the tires are over 15k miles. And the tires are pricey too at $300 to 400. So $800 for 2 tires, at least one overnight stay somewhere you didn't want, and Bubba doing the work. Since I do like driving cross country, no thanks.
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