Used 2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A) Consumer Reviews
Used Q7 for sale
Great car but horrible service at dealership
James Ouyang, Raritan, NJ, 02/20/2017
updated 08/23/2017
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
6 of 9 people found this review helpful
This is the first time we purchased an Audi - we were sold by the excellent interior and a new, understated style that comes with the 2017 model. Let me start off by stating that we did not regret buying the car. We've since taken it for two long distance road trips and we throughly enjoyed this new car: generous space, elegant and comfy cockpit. The building quality is superb. There are some minor issues which are not uncommon for a new model: there was a high-pitch noise coming out of the side mirror at 40MPH+; some of the features do not work consistently (e.g. easy seat entry - the steering column is supposed to retract when the car is switched off); the Nav is not as easy to use as those offered by other manufactures (we had a Lexus RX before whose Nav, despite from 8 years ago, was extremely well designed and easy to use). Having said that, the dealership I bought the car from - at Bridgewater NJ - is HORRIBLE. The only time they are responsive was at the time of sale. Once the car leaves the lot, you just won't hear from them. I contacted them couple of times for the issues stated above and for the key code they forgot to give to me - which I need for Audi Connect. Never heard from them. I finally drove up to their office, at which point they claimed they fired the service rep who apparently has been stonewalling all their customers. Well, how I wish that was the only bad apple! I had to make another trip to the dealership after I heard nothing from them for many weeks only to be told that they have assigned my case to another rep who conveniently was not in that day. After another few weeks without hearing anything from the "new" rep - all the while I was calling their office and even asking Audi US office to help - I had to drive up to the dealership again. This time I asked for the sale manager and told him that I wanted an answer from him directly. This guy, their sale manager, PROMISED to my face, that he would definitely get back to me within a week, "before next Friday"... Well, Fridays have come and gone and it's been more than a month yet not a single word from anyone at that dealership. Granted, those issues (e.g. missing key code) are mostly annoyance, not exactly life threatening. But you expect certain service when you buy a $60,000+ car and want to have some trust in the dealership that they will take care of certain problems when needed. It's a shame because honestly we like the car, but the poor customer service has put a huge dent in our enthusiasm and adds a significant doubt as to how long we should hold on to this car. Update 8-2017: The experience with the service department at this dealership has been better than the sales side - yes I have been using their service despite the really bad experience with their sales because of the location and convenience. They are still not as responsive as I would expect when it comes to schedule appointments etc but they do get the job done on time once I get the car in and the folks at the service department are courteous and some of them even go out of their way to help.
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NAVIGATION SUCKS EVEN MORE WITH USE
Patrick OConnor, Sarasota, FL, 09/05/2016
updated 03/06/2017
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
10 of 17 people found this review helpful
The navigation system is poor and confusing. You have to manually change state location even if have driven there. The electronic handbrake can be activated while car is in gear - very dangerous. Map/ Navigation systems poorly described. Manual describes all options, not what is available in that vehicle - very confusing. After 6 months, the confusion between map and navigation systems remains a major, stupid problem.
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The Best I've Ever Owned...but still some issues
mflynn227, Milwaukee, WI, 12/05/2017
updated 12/18/2024
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
2 of 2 people found this review helpful
Adding a wife and a teenage stepchild, I came to the realization that my Lexus IS was simply too small for my growing family. It was a tough reality as I loved my IS. But now that I have owned my 2017 Q7 for a three years, I have come to see my situation as fortunate. Through a ton of test drives, I came to the decision that I could not settle for anything but this Q7. I test drove larger luxury SUV's (Mercedes, Lexus, Ranger Rover) and there simply was no competition. I'm an "interior guy", meaning it matters about the comfort and the gadgets. And sure enough, this thing comes with EVERYTHING imaginable. Add the connection to my iPhone and you can do about anything short of cooking a meal in the car. Truly, this is luxury. Now, after nearly 7 years driving it, the little hiccups are becoming noticeable. My cruise control will not work off a cold start sometimes. I need to stop the car at a stoplight, restart it, and the glitch will go away. I get a "check engine" light periodically and paid $200 to the service crew to find out it's just a glitch. So now it comes and goes, but what if it's truly a need to check the engine? Ugh. Update: 7 years later, I traded the car in. The lights on the dash ended up being an issue and I was unwilling to spend any more money on it. GREAT car with a few issues.
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Nowhere to stow the jack and run flat tires are ne
Garfella, Brighton, CO, 01/17/2018
updated 07/27/2020
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
2 of 2 people found this review helpful
One expects a $70,000 vehicle to be outstanding and the Q7 deserves that merit except for 3 items. The engine Stop/Start feature cannot be permanently disabled like our 2015 Audi A6. I have to remember to disengage this annoying feature every time I drive this vehicle. It is infuriating. The second item is the runflat tires. Audi chose to save weight and space (like many other companies) by eliminating the spare tire. They commissioned a tire just for just this vehicle resulting in an extreme cost of $528.00 per tire! The last item is the jack. The Audi engineers could not find space for the jack anywhere in the vehicle, so it is unsecured in the rear cargo area making it a missile in the event of an accident. The rear compartment is filled with the Bose stereo system and one would be hard pressed to get a toothbrush in there. I tried under the hood and it is just as crammed.
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Love-Hate
Don Long, Seneca, SC, 03/15/2018
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
2 of 2 people found this review helpful
I really liked the ride, handling, and driving of the Q7, but I really disliked the electronics and positioning of the controls. The entire interior layout of the dash and console was not intuitive and difficult to use, much more complicated than other vehicles. Disappointed overall.
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