2015 Volkswagen Touareg SUV Consumer Reviews - 1 Car Reviews | Edmunds
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2015 Volkswagen Touareg SUV - Consumer Reviews

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Poor Quality
4 of 5 people found this review helpful
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By Ron
on

Vehicle

2015 Volkswagen Touareg SUV V6 Lux 4dr SUV AWD (3.6L 6cyl 8A)


Review

My 2015 Touareg has transmission issues, and issues with the Infotainment Center. I actually backed into a car because the backup camera shut off as I was backing up. Bluetooth quality is poor. Transmission does not shift well at lower speeds. My car has developed rattling noises that I cannot track down. I don't know what happened but VW seems to be cutting corners in the wrong area's. Quality Control is suffering. Dealership told me too bad. :(

Update: After having my car in for service 8 times, the dealership (VW Scottsdale) told me the transmission issue was between me and VW. I opened a case with VW corporate, the representative told me they were dealing with bigger issues and hung up on me, closed my case. The transmission was unsafe at times as it would not shift up or down when accelerating, it would clunk and jerk at times, other times it shifted ok. Bottom line was VW did not want to correct the issue. They also had not intention of fixing the infotainment system. It takes 4-5 minutes for the system to boot up. They told me the best they could do was to disable Sirius and that would help the boot process. The dealer (General Manager at VW Scottsdale) told me he would buy my car for $34,000. His first offer was $40,000, when I told him I would take it he reduced his offer to $38,000. When I complained he further reduced his offer. I have lost all confidence in VW, especially the VW Scottsdale dealership. I finally traded in my VW Touareg for a Ford F 150 (which I love!). I lost over $12,000 in owning the Touareg for 14 months. Worst vehicle I have ever owned in 35 years of driving. Worst dealership and people I have ever done business with (VW and the Dealership).


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