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serious saftey concern with shock rod
By Pauli on
Vehicle
2003 Ford Explorer Sport XLT Premium 4WD 2dr SUV (4.0L 6cyl 5A)
Review
I just bought a brandnew ford exporer from WESTWAY ford late saturday night in IRVING TEXAS. When we brought the explorer home that late night and then that early morning when we prssed the liftgate blue button on the remote the liftgate glass went up automaticly. And then the shock rod seperated from the glass fell resulting in it falling hard.Luckily no physical injuries. Addresed these concerns to FORD. People could seriously get injured , especially children. Also noticed defects in the rear left window.
Suggested Improvements
Ford needs beter quality control and inspection. Customer Service needs to be more sypathetic to saftey concerns rather than giving the run around or protecting ford's interest.
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