2003 Ford Explorer Sport XLT Premium 4WD 2dr SUV (4.0L 6cyl 5A)
I just bought a brandnew ford exporer
from WESTWAY ford late saturday night
in IRVING TEXAS. When we brought the
explorer home that late night and then
that early morning when we prssed the
liftgate blue button on the remote the
liftgate glass went up automaticly. And
then the shock rod seperated from the
glass fell resulting in it falling
hard.Luckily no physical injuries.
Addresed these concerns to FORD. People
could seriously get injured ,
Also noticed defects in the rear left
Ford needs beter quality control and
inspection. Customer Service needs to
be more sypathetic to saftey concerns
rather than giving the run around or
protecting ford's interest.
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