Used 2018 Volkswagen Tiguan Consumer Reviews
Used Tiguan for sale
2018 Tiguan SE - In service 18 days and counting..
W. Gallup, 10/27/2017
updated 10/30/2018
2018 Volkswagen Tiguan SE 4dr SUV (2.0L 4cyl Turbo 8A)
79 of 90 people found this review helpful
Purchased a new 2018 Tiguan SE on September 15th - within a week I started hearing a rattle from both B Pillars, excessive road noise from the drives door and a flicker with the back-up camera. Took the vehicle in for service on 10/9 and have yet to receive the vehicle back. VW corporate is now involved, including their resolution department and they have attempted to stall my filling of a lemon law claim until 10/31. My only request is they buy the car back and return my deposit and first payment. I have lost all faith in the Volkswagen brand based on the way I have been treated. *Update* The B Pillar rattle is a known issue and this vehicle was purchased back by Volkswagen.
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Look at something else
Brian, 12/26/2017
updated 07/02/2018
2018 Volkswagen Tiguan SEL Premium 4Motion 4dr SUV AWD (2.0L 4cyl Turbo 8A)
53 of 60 people found this review helpful
The car has a great look and smooth ride down the road. That's where it stops. The 8 speed transmission feels like riding with someone the first time they drive a manual transmission. They told me that's normal for the new 8 speed transmissions....except it's not. I have since driven most of the competitors and the shifting is smooth in all the rest. The biggest issue is the noise in the B pillar (support post between the front and rear drivers side doors.) Also, rattles in the front passenger door persist. They tried fixing the problems and tore out the entire interior but with no luck. They said it was a manufacturing issue with not enough tack welds between the seven layers of metal in the pillar so when the car flexes they rub. Needless to say, I dropped it off October 4th and haven't seen it back. I've been in a loaner car for 3 months. I gave them an opportunity to make it right rather than file lemon law paperwork as they said it would be quicker and they could do more for me. I should have filed. I opted not to do another Tiguan and to get into an Atlas. My latest update is my replacement it's due mid January. Communication was lacking between VW corporate customer care and my dealership. I have been stuck in the middle. After over 30 emails and numerous calls over the last three months hopefully I'm about 3 weeks away from being in a new vehicle. They are finally talking to each other. Hopefully the Atlas is a better build. The people are nice but the process is horrible and vehicle defective. Update: Total time in the loaner was 4 months. My Atlas arrived. I took it for a test drive and there was a rattle in the roof by the sunroof. They took it out with me and said they would have to have the regional guy come out to look at it because the Atlas is a new model. It would be a week. I bought a Jeep the next day. It took another 4 to 6 weeks I believe but VW honored their word on refunding my entire purchase price, clearing the loan and reimbursing for GAP insurance, WeatherTec floor mats ect. Hopefully I was just really unlucky and this is not representative of the majority of vehicles.
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2018 Volkswagen Tiguan for sale near you
Showing 3 of 83 listings
- S 4dr SUVMSRP: $12,59712 mi away
- SEL Premium 4Motion 4dr SUVMSRP: $17,998In-stock online
- SE 4dr SUVMSRP: $12,239In-stock online
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Was Excited about this Ute. upset about shifting
C Frizzell, 03/06/2018
2018 Volkswagen Tiguan SE 4dr SUV (2.0L 4cyl Turbo 8A)
21 of 23 people found this review helpful
I dont have noises or quality issues with materials or rattles. I am VERY unimpressed with the Gear shifting from 1st to 2nd and 2nd to 3rd. Doesnt matter if you are in D or Sport. The Vehicle feels like you are in a manual transmission and often makes your tires scratch in wet weather due to the violent shifting. Its almost like your in a manual vehicle with a VERY novice driver. Its NOT smooth, it does bother me and I have to correct how I drive to not have it throw me off. Dont like it, and wishing I made a diff move.
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Don’t buy
Al say no to VW, 09/20/2018
updated 09/20/2019
2018 Volkswagen Tiguan SEL 4Motion 4dr SUV AWD (2.0L 4cyl Turbo 8A)
21 of 23 people found this review helpful
Owned this Tiguan 3 months been back to dealer 6 times and after last visit car was there 2weeks for 1 part then find out they said there is a recall for sunroof lighting so they disconnnected feature which at that time I never received a recall. This is the first and last VW been 2 months and no cure for the lighting which we all paid for they knew about this problem but still sold them. Filled out a survey from VW and still have not heard from them after they ask if I wanted to be contacted from VW. They should buy them back with all the problems with this vehicle. BUYER BEWARE DONT BUY.UP DATE I got rid of this vw traded it off bought a Honda with no problems can actually hit the gas and it goes not like the Tiguan hit the gas it would fall down on it’s face it has a serious safety issue when pulling out better give yourself a mile before pulling out in front of anyone
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98% Awesome, 2% "What the hell?"
John S., 05/29/2018
2018 Volkswagen Tiguan SEL Premium 4Motion 4dr SUV AWD (2.0L 4cyl Turbo 8A)
15 of 16 people found this review helpful
To start, I love this car... more than any other car I've owned (well, almost - I had a 2011 BMW 550i, but it was so expensive to buy, keep, maintain, and sell - like $40K more than this car - I don't put it in this equation). The color, the build quality, the top-notch materials, the dealership, literally EVERYTHING except two (2) things, are absolutely fantastic. I'll get to the two things in a second. I leased a Habanero Orange, 2018 SEL Premium 4Motion AWD Tiguan two months ago. I'll start at the front. The grill and headlights look terrific. The LED headlights are terrific, they swivel with the steering wheel and the light of the corner your turning into lights up and is actually useful when driving at night. The auto on-off works well and quickly. Moving back, the rims are really good looking and top notch quality. The engine is... well, 90% of the time (this is one of the 2 things dragging the score down to 98%), great. However, at slow speed - such as switching from a slow lane to a faster lane - this engine will scare the crap out of you. I really mean that. You drop the accelerator pedal and... nothing happens. For, like, two seconds nothing happens. What the hell!. After two of the most stressful two seconds of your life, the engine accelerates briskly. It is genuinely terrifying when you're not used to it. I cannot figure out what is happening. It does not feel like turbo lag or the engine waiting for the gearbox to shift down. It simply feels like you have caught the engine taking a nap. Once it wakes up (if you're not dead from the faster traffic you were trying to merge into), it kind of shakes a bit and then gets back to the business of being a really good VW Tiguan. Everything else about the engine is great. I've managed to get over 27 mpg on my morning commute. I'm ok with that. It's not spectacular, but (not counting the 2 seconds of terror noted above) considering how peppy the engine is most of the time, I'm ok with it. The front windshield is great, the view is great, the front dash is great, the view out of all the other windows is... great. What's not great? What's not great is the other thing keeping this car from being really great... the windshield wipers. I know, it seems like a small thing. They either work or they don't, right? Well, the wipers "auto" feature is simply useless. If it just did not work, I'd almost feel better. You turn it on through the menu screen and, once selected, your suppose to turn the wiper stalk to the first position and the auto feature should take over (I think that's how its suppose to work. The manual isn't really clear as to whether, when armed, the wipers will work automatically no matter what position the stalk is at or is at the first position. I chose it because it appears to be the most correct.) I have tried every combination I can think of but the same thing happens each time. When the feature is on, and in the first position, they work as I expected... for about a minute, i.e., if its really raining, they will come on and go faster, if its intermittently raining, they will work intermittently. After that first minute, all hell breaks loose. They may go full force, they may go to long pauses in-between wipes or anything in between. What they will not do after that first minute is work correctly. They are useless to the point that I've turned the feature off and do the wipers the old-fashioned way. I guess i'm thankful I can turn the feature off. Also, I don't know why this feature not working correctly bugs me so much, but it does. After the "HAL" of windshield wipers, their is simply not another flaw in this car. The seats are great and work as advertised AND are very comfortable. The ride is terrific considering the large tires the car rolls on. The AWD system is seamless. All the safety bells and whistles work perfectly (auto cruise control, lane keeping, auto stopping, etc. - the camera system is the best I have ever seen. Very clear with lots of choices of views and the back up feature beats my old 550i by a country mile.). The speedo and tach display were the new video-screen kind. All I can say is, I will never go back to the old analog dials. The Tiguan’s is AWESOME! Truly exceptional. Again, except for the 2% described above, this is the best car I have ever owned, period. Lastly, the dealership (Honolulu VW) was terrific. I’ve had good dealers and I've had bad dealers and these guys were truly the best of the best.
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