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Used 2020 Volkswagen Passat Consumer Reviews

3.7 out of 5 stars
38 reviews

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We have a limited number of reviews for the 2020 Passat, so we've included reviews for other years of the Passat since its last redesign.

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Pros
Cons
3 out of 5 stars

Good overall but needs a refresh terrible in snow!

Miller, 03/17/2022
2019 Volkswagen Passat Wolfsburg Edition 4dr Sedan (2.0L 4cyl Turbo 6A)
2 of 2 people found this review helpful

This is my 2nd Passat and my 3rd VW. The ride is smooth and the mileage is very good. I average 29 MPG combined. The 2.0 is not as responsive as the 1.8L I had in my previous Passat and the transmission in this one is sluggish. It always seems to be searching for the right gear. I'm not a big Tech guy and this car offers far less in the way of safety features and technology than it's competitors. Still, it has several of the features I wanted offering Bluetooth, Apple car play, a decent size touchscreen (which is very responsive and always works), heated seats, remote unlock and a backup camera. The ride is smooth however, the front seats are large and very uncomfortable for shorter drivers. I'm 5'-6" and the edge of the drivers seat is constantly poking me in the back of my leg. This makes for a very uncomfortable ride, especially on long drives. Taller people will be extremely comfortable in these seats. As much as I like this car, if I had it to do over again I wouldn't buy it. In fact, I have owned it for about 18 months and I am going to trade it for something else. I really wish it had AWD, remote start and more comfortable (shorter) seats. This car is THE worst vehicle I have ever owned when it comes to driving in the snow!! I know what you are thinking, "just buy winter tires". It's not just the tires. The main issue is that you can't turn off the traction control system and when you try to pick up speed to go up a hill and the wheels spin a bit, the revs are limited and traction control kicks in which actually prevents the car from gaining momentum. Most other cars allow you to turn off the traction control but not this one. My last complaint would be the positioning of the backup camera. It's mounted right under the lip of the trunk and when it rains the water drips off of the trunk and on to the camera making it impossible to see when backing up. My recommendation is to make sure you take a good long test drive before you buy this vehicle. The ride and the MPG are great but you need to determine for yourself if the engine/transmission combination and the seats feel right to you. I will also add that at the 33,000 mile mark I have had no issues whatsoever with this car. I am meticulous about maintenance and getting it serviced regularly and I don't drive it hard so I'm guessing those things all help. However, I will be looking for an AWD vehicle with remote start and more comfortable seats in the next few weeks.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great Car for the money!

Artie, 08/18/2019
2019 Volkswagen Passat SE R-Line 4dr Sedan (2.0L 4cyl Turbo 6A)
5 of 8 people found this review helpful

Perfect car, only fault is no memory seats/mirrors,or cool seats!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Issues after issues

Kevin, 05/16/2020
2019 Volkswagen Passat Wolfsburg Edition 4dr Sedan (2.0L 4cyl Turbo 6A)
4 of 7 people found this review helpful

I’ve had the car maybe a year now maybe a little more. I’ve had electrical issues since week one. First the rear windows would go up close then go back down on their own. Then on the highway the car lost power and went into limp mode. Holding 40 mph for no reason. I had to pull over I shut it off and let the car reset. Started again and she was fine. Then did it again. No check engine lights nothing just falling on its face. Dash lights flickering and now today I lost all dash and touch screen. Just black no gauges pulled over and lo and behold fine again. The touch screen seems to always crash, back up cam goes out then is fine, then the touchscreen goes into this like pixelated screen of a mess. Absolutely horrid and don’t feel safe driving it.

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Lemon

Mike- Menifee , 08/29/2019
updated 03/06/2024
2019 Volkswagen Passat SE R-Line 4dr Sedan (2.0L 4cyl Turbo 6A)
10 of 22 people found this review helpful

Remote start doesn’t work, no current solutions to fix it, navigation system goes dark, very loud ride, you need the music 1/2 way to max in order to drown out the road noise, skip this car folks, it's a lemon

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Comfortable but dangerous

Jim, 03/09/2020
2019 Volkswagen Passat Wolfsburg Edition 4dr Sedan (2.0L 4cyl Turbo 6A)
5 of 11 people found this review helpful

The 2019 Passat is comfortable and rides OK, but you never know what to expect when you accelerate from a stop. When you press on the gas pedal it will either lunge forward and slow, rev up to 5K RPM's in each of the first two gears as it creeps across and intersection, or just sort of noisily rears back and takes off. If you like dangerous surprises when you take off, this drive train is for you. Check this out before you buy or lease.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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