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Wonderful Driving Technology

Victor in Lawrence Kansas, 08/22/2020
Long Range 4dr SUV AWD (electric DD)
58 of 58 people found this review helpful

Bought a model Y 2 weeks ago to replace a Jeep that my daughter took for college. I decided to go with this model instead of a new BMW X3. It is a new driving experience for me. I love the fact that that I don’t have to use the brakes for all highway and most stop and go driving. The autopilot with auto lane change is a great feature. After two weeks with it, I feel awkward switching back to a conventional car. The vehicle is roomy and has excellent acceleration, a great sound system with many modern features. The only negative experience so far is the below average assembly quality. Headlights and taillights assemblies and Some body panels are not well aligned; there are some lose plastic panels in the trunk area and rubber gaskets around the doors. I assume these manufacturing issues will eventually be resolved with time. So it may be worth why if you can wait a bit. For me, the early driving experience with this technology outweighs the wait.

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Hard not to love

Falcon, 08/08/2020
Long Range 4dr SUV AWD (electric DD)
78 of 79 people found this review helpful

First EV and first Tesla for me and I am blown away. Fun to drive, very quick if you want it to be or relaxing if you prefer. Have had the car 2 months and have put on over 4000 miles. I was worried about range but it’s considerably better than I expected. Have gone on several long trips, easily goes 220+ miles at fast highway speeds (80-85mph), even with the roof rack and A/C running on hot summer days. To get the rated 315 miles you’ll have to be driving 60-65 (think back country roads) and have favorable weather but it is doable. I feel confident to go pretty much anywhere, just may require some extra planning vs a gas car. Tesla Supercharger network is very extensive and convenient, and reasonable price. Plan to charge at your destination if possible and only Supercharge as needed to reach your destination. Usually by the time we’re done with bathroom break and snack the car has added enough range to reach destination (10-15 min adds hundred+ mile range). Tons of cargo space, we’ve travelled with 2 adults, 2 kids, 2 dogs (med and large) with all our stuff in front truck and large bin under trunk floor. The bins on either side of the trunk are super useful for small grocery trips or take out food. Car is very comfortable on long trips and the autopilot makes it so much less stressful and tiring to drive. The car was near flawless when I received it, no cosmetic defects needed to be addressed as far as I was concerned. Have slight nuisance with driver door rattle if window is open but no rattle when window is closed. Other than that nothing to complain about. Love all the technology, the phone integration, not having to carry around bulky car key anymore. Nice being able to charge the battery at home, pre-cool or heat the cabin, even in a closed garage, right from my phone. Overall the car is amazing and I have no regrets.

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Cool but poorly made

Chris S., 11/16/2020
Long Range 4dr SUV AWD (electric DD)
51 of 53 people found this review helpful

Before you buy this car I’d check it out. We’ve had several issues with this car since we’ve had from the start with manufacturing issues and poor customer support. The Y was delivered with uneven side mirrors, a door handle that is sunk in on the passenger side, plastic imperfections on the steering wheel, defective rear seats that were replaced and now rattles at every bump. All issues that Tesla will not repair or look at without an upfront charge or take responsibility to fix. The roof developed a long crack that the dealership said was caused by a rock, but there was no exterior chip. The forums report stress cracks on the roof window as a cause, but the cost was $1600 to replace. The creaks and sounds when drive are loud, the windows feel loose when they open and close and do not seal well. Overall we won’t buy another Tesla based on our experience, but we are happy they are making a fun electric car.

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Build Quality/Service Problems Otherwise Great Car

Flightless Bird, 01/12/2021
Long Range 4dr SUV AWD (electric DD)
44 of 46 people found this review helpful

So, first the good: extremely fun to drive, it’s a toy with seriously fun tech features - some serious, some goofy (e.g.emissions mode). There’s a certain wow factor to a Tesla that cars with much higher price tags just can’t match. Finally, while no off road machine, the AWD is competent in the snow/ice (we get about 300 inches a year where we live). Not as good as a Subaru for snowy conditions, but serviceable and much much more fun to drive when the roads are clear (just be sure to turn regen brakes down and use chill mode in slick conditions). Super charging network is a serious plus on long trips. Finally really great storage and utility. Now the Bad: seriously bad build quality and some serious tech gaps. On build quality the vehicle has had multiple issues: Rear seat don’t fold correctly; the car rattles and squeaks like a New York taxi cab; door pillar camera has condensation and doesn’t work; window mechanisms on passenger side don’t work and have prevented the door closing. Actually had to have passenger hold the door to drive home once. There’s more, but you get the picture. On the tech side phone integration is just okay - Apple car play is much better, but not available. Curiously the vehicle does not have a garage door opener (like home link). You can buy one for $300, but it has to be installed by a service center - good luck with that. I’m on one month just trying to schedule an appointment - keep getting told that there are so many Tesla’s with catastrophic failures that they can’t prioritize me for an appointment (see build quality above). I’m returning the home link module and will go old school with an opener clipped to the sunscreen - shame in that clean modern interior. Finally, don’t have full self driving and auto pilot for all its hype is really no better (and maybe a little more glitchy) than other systems I have tried (Subaru Eye Sight, Jeep, Honda, etc.). Finally the ride is unrefined - handling is good, but at the cost of comfort. Bottom line, the Model Y could be a great car, but poor build quality; undeveloped service departments; and obvious tech gaps mean 3 vs. 5 stars.

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Tesla is going to sell a lot of these

Paul Marvin, 06/15/2020
Performance 4dr SUV AWD (electric DD)
62 of 66 people found this review helpful

Tesla is going to sell a lot of these. I have a model three and we purchased this model Y for my wife. For those who just think it is a Larger model three Hi can tell you there are a number of important changes. Even though the seats are the same they set up on risers about 4 inches which really gives you that crossover feel when driving. The all glass roof is really something to see, especially sitting in the backseat. There is more legroom in the back and the seats actually will recline a bit which is nice. The auto lift and auto close hatchback is a nice feature and the car has a ton of room. 38 ft.³ internally for the model three versus 66 ft.³ for the Y. Even the Frunk is bigger. And for its size, to be able to do 0 to 60 in 3.5 seconds is really unbelievable. I have not noticed any different handling versus my model three such as sway around corners, it really handles like a sports car.

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