Amazing EV, but Quality & Longevity Are Questioned
written on 10-24-2016
Purchased an X in September 2016, coming out of a Model S. The X is more comfortable overall, easier to get in/out of, ride height is better if you like that over a shorter car, etc. The interior is nice, comfortable, and luxurious, but not as fit and finished as other luxury brands on materials (Audi, BMW, Mercedes) - just not quite there yet. The car looks great overall on exterior and the large amounts of chrome do get dirty easily, etc. Decent amount of black molding on car but improvements appearance overall. On quality, ours was delivered with a number of misalignment of panels, doors, and the rear hatch was so bad it had to be disassembled and then replaced to be aligned well. We've had a couple seals the protrude and also severe wind noise from the frameless windows and their seal design a few times. Our car was delivered with an unbolted loose rocking/squeaking driver seat which was unacceptable and fixed. Service with Tesla is very good but is getting less responsive as more cars are produced and on the road. We do also have a few paint issues that are appearing on rear of car and will need to address potentially. Overall, Tesla quality isn't quite there just yet compared to some luxury brands as these issues seem common on many of the Xs out there - but perhaps some new builds are improving as ours was a VIN 8000ish. Having said all that, the car is awesome, drives wonderful, is faster than you need (even as a regular 90D), range is great 99.9% of the time more than you need, and the technology in the car is leagues above other cars as well as just easy to use due to lack of oddly labeled buttons, knobs, etc. The X is an expensive car but saving on gas, the overall utility of it, and comfort do put it up there with other luxury SUVs that are not far off. Our main concern is the quality (mostly resolved now) and longevity that goes along with that. The first 4 years of warranty will be valuable it seems, and Tesla hasn't offered an extended 4 years just yet (but probably will at a cost soon). After 8 years though, will have to see how well the car is holding up, FWDs holding up, etc.
I really love the concept of a car built by a start-up from the ground up. However, I am not happy that I spent so much money for a car that has had so many issues plus a service center that schedules repairs 3-weeks out. I am getting used to my Enterprise Ford rental while I wait weeks for backordered parts. I would turn my car in for a full refund if I could.
We loved Tesla Model X when we test drove it. The sales girl told us that the car would be ready in 2 month. We ordered it! when delivery specialist contacted us after that, he said that actually the car will be ready in October. We said -OK, what can you do? 2 month later we got a call the the car is ready, (2 month earlier then promised), we must come and accept delivery for it. The time slots for delivery appointments are limited, and so we have to adjust out busy schedule to receive the car. We have scramble to get loan-since we were told that we had 2 extra month before, also the charger is not installed, so that becoming a pain. The car drove fine, fast p90d with ludicrous mode, comfy however; it started to fall apart on day 2-little parts on inside (decorative) things started to fall off. The on day 5 the car shut down, with all warning lights on, and we took it back to service. That's where the crappy service began. First we could not get hold of the service person, -he was with other customers. Now when i get a 160K car -I expect service person available, period! Then they said that replacement car would come from Enterprise?! who promised me Chevy Impala. of course i said that will not happen and after discussing this issue with service representative they somehow got fully charged Model S they could loan us. It has been almost a week and car still not repaired, parts are ordered from somewhere...... no time estimates given. So after owning Tesla Model X for 2 weeks, I am less then impressed. I understand that things can malfunction, but lack of service is just that.....
Well after having a lackluster view on the Model S, and too late to cancel my X order I took delivery of it in August. The delivery experience was fine, and a lot of features carried over from the S, great. But the issues started as soon as I left the service center. First the drivers side door window made a noise at high speeds as if I had the window open. Upon further investigation I found that the seal wasn't making contact with the window; so I called the service center and they could come get my Tesla in 3 weeks, now I've owned BMWs in the past and the most I ever waited was a few days, and a vehicle of this value I expected better service. Then the door shut started to just randomly open and close, the drivers door wouldn't close, the falcon wing doors would require me to hold the button to open outside thinking there was something there, there wasn't. Then the rear seat stopped moving forward, not a big deal but when I needed the cargo space and the rear seats don't fold that made hauling anything pretty much impossible. Up front I find it time consuming and frustrating having to go three to four menus deep to access settings like the heated steering wheel or the rear seat heated seats. Lighting in the cabin was dull and dim with the all black interior, something my X5 didn't have issues with. The panoramic windscreen is nice but it makes the cabin very hot. The general fit and finish was not as refined as a BMW and for a car of that much value it's just not worth it.
I purchased this car and am so disappointed with the quality of the build. The 2nd day of ownership the drivers door didn't open. The door latch needed to be replaced. They damaged the door when repairing the latch. Another service call. The wipers make noise,there is excessive wind noise, road noise, moisture in the rear tail lights and other problems. There are so many other cars that are more quality and less problems. Forget about getting a service appointment especially if you want a Tesla loaner. That would be well over a months wait.