Used 2020 Tesla Model S Consumer Reviews
Used Model S for sale
See Edmunds pricing data
Has Your Car's Value Changed?
Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.
We have a limited number of reviews for the 2020 Model S, so we've included reviews for other years of the Model S since its last redesign.
Horrible Purchasing Experience - Do NOT recommend
CCharlie, 10/23/2019
2019 Tesla Model S Long Range 4dr Sedan AWD (electric DD)
41 of 82 people found this review helpful
UPDATE: I was driving my (brand new) Tesla Model S on the highway. As soon as I got on an off-ramp, I heard a very loud screeching/grinding noise. I pulled over, and there was a large metal piece hanging from the bottom of my car. I eventually brought my car into the shop. They said that there is no evidence that I bottomed-out or hit anything. INSTEAD, I was informed that Tesla failed to properly attach a large piece of steel to the bottom of the car. They said either screws were missing or loose. I've only had this car for a few weeks and this is another ridiculous issue. ORIGINAL REVIEW: The purchasing process was unprofessional and frustrating. Here are some examples of what occurred: (1) A Tesla representative informed me that Tesla matches CarMax appraisals. However, despite having a CarMax appraisal, I was required to provide two more appraisals from CarMax in order for Tesla to match the trade-in value offered by CarMax (resulting in three appraisals total). This resulted in hours of phone calls (with both CarMax and Tesla) in addition to multiple trips to CarMax locations, which forced me to miss a lot of time at work. (2) I asked many questions about Autopilot during the purchasing process. I also received documentation on Autopilot versions and features to make sure I understood what I was purchasing. Despite this, the features I received are subpar and I was expecting to receive many more features. (The version of Autopilot in my Model S is basically a glorified version of cruise control. It defeats the purpose of buying a Tesla.) I am incredibly disappointed in Tesla's practices of periodically repackaging Autopilot features with minimal to no visibility on the buyer's side. The documents I received describing Autopilot are very unclear and the conversations with Tesla representatives did not provide adequate clarity. (3) My Model S arrived with a damaged door. I now have to take more time off work to make an appointment and get it repaired. (4) My spare key does not work. It is unclear if they gave my spare key to the wrong customer. This is very disconcerting and I do not feel comfortable keeping valuables in my own car. (5) When I contacted Tesla representatives about the above issues, I was ignored for multiple days and had to follow-up numerous times with different representatives in order to get an answer. The answer I finally received was along the lines of "Sorry. Make a service appointment through the App." It should not take a week for me to receive a basic answer like that. I also would've expected the Tesla team to be more accommodating considering how difficult this entire experience has been.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Horrible customer services
Alicia, 12/05/2019
2019 Tesla Model S Standard Range 4dr Sedan AWD w/Prod. End 10/19 (electric DD)
15 of 30 people found this review helpful
So hard to speak to a live individual, if you have a concern with your Tesla vehicle. Charging stations are always busy ever since they released the model 3 wait time is over 20 minutes just to charge. I'm regretting buying my S class Tesla.
2020 Tesla Model S for sale near you
3 of 21 listings
- Long Range Plus SedanMSRP: $33,890In-stock online
- Long Range Plus SedanMSRP: $37,990In-stock online
- Long Range Plus SedanMSRP: $39,590In-stock online
See all 21 listings
The Ultimate Driving Pleasure
badger mick, 01/23/2023
2019 Tesla Model S P100D 4dr Sedan AWD w/Prod. End 1/19 (electric DD)
2 of 3 people found this review helpful
Have owned my Tesla Model S LR for 3 years with NO issues. Replaced HEPA filter ($250) after 3 yrs. Front tires after 30,000 (advise rotating every 10,,000. This is the greatest car I can imagine. Have had 4 BMW5 and Genesis sedan, all excellent, but nothing compared to the Tesla. The ride, FSD (full self driving) the accelleration (0-60 in 4 seconds) the tech and monthly upgrades at no cost, and the extremely low operating cost (1/5 price compared to gasoline). NO wasted time at gas stations or oil changes and other maintenance. Plus, I am driving a sustainable vehicle and helping to preserve our earth. What a dream car.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Can't imagine owning anything else
BigChuckDawg, 11/15/2020
2020 Tesla Model S Performance 4dr Sedan AWD (electric DD)
6 of 14 people found this review helpful
I have owned my Model S P100D for 3.5 years. I just hit 100K miles. I can't imagine owning another car. Its quicker than a Ferrari but, I can drive it every day.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
It does not live up to the acclaimed performance
Dan Meinung, 11/19/2020
2020 Tesla Model S Performance 4dr Sedan AWD (electric DD)
14 of 35 people found this review helpful
The total mileage is not as high as they advertised. Autopilot mal-functions often. The navigation system is not intelligent. Speed is slow, does not remember history, and is not versatile in searching. And it gives often less desiable routes. In addition, the side mirrors block driver's front view. And the seats are awkward and the seat backs are uncomfortable for necks.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value