Used 2016 Tesla Model S Consumer Reviews
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Love it but...
Drove my new MS for 5 days before someone rear ended me on the freeway. Parts--like a bumper and underneath metal part--were a little difficult for a "non-authorized" repair shop to get. I only considered this shop since they have done work before for me and they do just do unbelievably beautiful work and are very honest and since the Tesla service place does not do body work... . Getting the paint--Tesla uses a thee-step process which makes for a gorgeous paint job-- was a problem as Tesla does not sell the paint they use--even to their authorized dealers. The place I used finally found a perfect match and I now have the car back. Two and a half weeks in all for a $1500.00 job. I'm absolutely in love with this car but there are a few wrinkles Tesla needs to work out as far as customer service is concerned.
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A.M.A.Z.I.N.G!
I have owned this car since December of 2015. This car has been the most reliable and fun to drive car I have EVER owned. Yes, although it is very very pricy, I feel as if every penny was worth it. I scare my kid's friends in it! The second you press on the gas pedal, you're zooming at 85 miles an hour. I never liked touch-screens in cars but this one is very nice. I control everything from it. AMAZING car !
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improvement needed
no storage, 2 poorly placed cup holders, hard to understand controls, no real support on a 100k purchase. cold weather seriously hurts range. best sound system I have heard on car with optional purchase
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Poor customer service
I’ve had a tesla for almost a year. It had several problems that where fixed. Yesterday my rear tire was punctured with an object on the road. I called Tesla roadside and my car was transported to the service center. I called early to make sure I had my car back on the same day Unfortunately there where NO spare tire or inventory tires in stock. Then there where NO tesla loaners cars. For a 100k+ vehicle that doesn’t come with a spare tire the support is ridiculous and unacceptable. I’m left without a car for a problem that could be resolved in 5 minutes with a spare tire. I had a full day a Patients to see at different hospitals and had to cancel on them because I had no reliable transportation. I called management and I’m still waiting for a call back. I love the car, but I’m done with customer service. Last tesla I will buy.
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Driving the Future!
EVs are the future and the now. I doubt I'll ever own a gas powered vehicle again. Love all the tech in this Tesla! Feel it's a very safe vehicle. I usually have smaller vehicles like a Nissan Leaf or Porsche 911s and the Model S is a larger vehicle. I got it because I love the tech in it and the company, Tesla. It also moved me up on the Model 3 waiting list so that was my plan. I decided I didn't want a Model 3 two years later for several reasons so cancelled my place in line. Elon Musk is, I'm sure, brilliant, but he reminds me more of P.T. Barnum than Albert Einstein.
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