February 16, 2011
Our 2010 Suzuki Kizashi returned from its 15K service last month, and we weren't pleased with the experience. Here's another reason. The scheduled maintenance included the usual oil change, tire rotation, and apparently reducing unsprung mass from the right front wheel. Notice anything missing?
This is unacceptable, to say the least. It's also a dramatic illustration for the reason we have a rigorous check list we follow prior to testing each and every vehicle that goes to the track. Of course, we check (and if necessary, snug to 90 lb-ft) all twenty, or in this case nineteen lug nuts.
February 11, 2011
Suzuki recommends maintenance on the 2010 Kizashi GTS every 7,500 miles. When we rolled over 15,000 the other week it was time to schedule our second service. Quality Suzuki in Midway City took good care of us at the last interval, so we returned expecting the same treatment. We didn't get it.
Our first mistake was not returning to Paul, the service writer that handled our Kizashi at 7,500 miles. We phoned in our appointment with him but he wasn't in by the time we arrived. Instead, another member of the service team helped us.
"Come into my office," he began. We sat down and went through the normal routine. We requested the Suzuki-recommended 15k service and he printed out an estimate with a list of items. Two of them caught our eye: replace cabin air filter and throttle body service.
First, we questioned the throttle body service. "Oh yeah, the valve starts sticking at around 50-60,000 miles if you don't service it." We restated that we were only interested in the items recommended by American Suzuki, not the dealer version. "Yes, this is recommended by Suzuki," he assured us. As you might suspect, this was not stated as necessary according to the owner's manual. We let him do the service for no reason other than to call him out on this blog.
Our Suzuki literature informed us that the cabin air filter wasn't due for replacement until the 30k service. We were again told that Suzuki recommended we do it now. And again we let him perform the service. When we paid the bill later, the advisor even had the nerve to say, "That was the first cabin air filter we've replaced on a Kizashi. Our wholesale price is $140. Good thing for you I'd already quoted you a lower price." We paid $95 for the filter.
Our first service at Quality Suzuki was pleasant. It was the reason we went back. But this visit made us not want to go back again. The advisor didn't see us as customers, but instead, dollar signs. Quality Suzuki, you lost our business. With business models like this, should we be surprised that Suzuki dealerships are going out of business?
Total Cost: $208.42
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 15,478 miles
December 30, 2010
Our Suzuki Kizashi just passed 15,000 miles, which means it's time for its second scheduled trip to the dealer for service. Even though we're pretty good at keeping track of these things, we realize not everyone out there is. So it would be nice if the Kizashi gave a reminder upon startup, as on more and more cars these days, that it's due for a servicing.
Mike Monticello, Road Test Editor @ 15,182 miles
December 29, 2010
We happened to check the oil when our long-term 2010 Suzuki Kizashi GTS hit the 15,000-mile mark. Right away, I took a shine to the Kizashi's under-hood packaging: There's the dipstick right out in front (and partially extracted so you can see it better) and I didn't have to dig around hot engine components to reach it.
December 28, 2010
Today our long-term Suzuki Kizashi GTS broke 15,000 miles, which means its due for its second scheduled maintenance.
Scott Oldham, Editor in Chief
August 27, 2010
Remember last week when we had a tire pressure problem we kinda/sorta attributed to, perhaps, faulty inititial settings by the 'zuk techs? Well, looks like there may have been more going on that just a low setting.
Yesterday, one of our staffers came into the office complaining that all of the tires had gone low forcing a gas station air-up. He didn't trust the gauge there and grabbed one from the office to find that, miraculously, all of the tires were now--- back to cold after a few hours sitting-- at the proper spec, excpt one. The one, right front, was already down to 24 psi.
Off to Stokes Tire Pros in Santa Monica we went.
Turns out that the offending tire had a small hole in it where the sidewall meets the tread. D'oh! We've got exceptional aim sometimes.
They didn't have a new P235/45R18 94V Dunlop SP Sport 7000 in stock, but a vendor did and they could have it early next day (today). It was already past 3 so we asked them to hang onto the Suzuki-- they offered to throw the spare on for us if we needed it for the evening-- and call us when it was done.
Just before noon today we got the call stating that, for the princely sum of $228.75 we could have our Suzuki back. Concerned about the other problems we'd told them about, our man there hooked us up and had his techs check all of the tires and re-tighten the TPMS dongle which is often the cause of slow leaks.
We'll let you know if they stay full this time 'round.
Mike Magrath, Associate Editor @ 10,144 miles
August 13, 2010
The darndest things happen when you're pushing the limits of a car's fuel tank. Such as flat tires. Or what I thought was a flat tire. But I'm getting ahead of myself. Backing up.
I hop into our 2010 Suzuki Kizashi GTS this morning-- it was kind of cool out-- and hit the road with 15 miles left on the DTE gauge. No more than 25 feet into my drive, I get this TPMS warning.
So I grab my tire pressure gauge and check 'em all. 31. And the Kizashi calls for 38. Hmm.
Since all are the same, the only reasonable conclusion is that they were all set the same. Or I got four punctures with the exact same leak rate.
What are the odds the guy at the dealership slapped on the auto-filler, pre-set to 32 psi, and filled the tires that way?
Tires are back up to spec now, I'll let you know if they all drop in unison again.
Mike Magrath, Associate Editor, Edmunds.com
August 02, 2010
We brought our 2010 Suzuki Kizashi in for its first service last Thursday. When we went back to pick it up, a bill for $74.03 and this (below) was waiting for us. Oh yeah, it's candy. And I ate it all.
July 29, 2010
Suzuki recently issued a recall on 5,107 Kizashi vehicles in the U.S. to replace the instrument panel lower box, which may open in a crash, according to the NHTSA. We contacted Suzuki to confirm the recall applied to our vehicle, which it did. Our Kizashi was also due for its first scheduled maintenance. So we dropped it off at our most convenient dealership (47 miles away) this morning to address both items.
Quality Suzuki in Midway City had the vehicle for about an hour before calling us. "Your service is complete. But we won't have the parts for the recall until late this afternoon. We close at 6pm, so there is a good chance we won't have the work completed until tomorrow morning. What would you like to do?"
We decided to pick the car up this afternoon and take it back tomorrow morning for the recall work. More on the cost breakdown and service experience to follow.
Mike Schmidt, Vehicle Testing Manager @ 8,450 miles