Used 2018 Subaru Legacy Consumer Reviews

Name: 2018 Subaru Legacy
Brand: Subaru
Rating: 4.1 (47 reviews)

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4.1

47 reviews

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Subaru won't fix recalled touchsceen

Jon, 07/27/2025

2018 Subaru Legacy 2.5i Limited 4dr Sedan AWD (2.5L 4cyl CVT)

0 of 0 people found this review helpful

Although we have enjoyed our '18 Legacy, the touchsreen infotainment system has been a problem literally since day 1 (screen freezes rendering system inoperable). After multiple (3+) visits to dealer for recall mandated repair, the system finally started working again. Now, 7 years latter, same issue (frozen screen) returned rendering the infotainment system useless. Contacted dealer and Subaru Customer Advocacy and was told Subaru refused to cover repairs saying warranty expired. I requested goodfaith exception given this has been a well documented system defect and was told to pound sand. Given this complete lack of customer support, I will NEVER buy another Subaru. If they won'd support customers for such an obvious defect, be wary of any future issues which they will likely have a similar FU mentality towards their loyal customers.