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Used 2021 Nissan Murano Consumer Reviews

4.4 out of 5 stars
66 reviews

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We have a limited number of reviews for the 2021 Murano, so we've included reviews for other years of the Murano since its last redesign.

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Pros
Cons
1 out of 5 stars

Not Worth the $$$

RDH, 06/07/2020
2020 Nissan Murano Platinum 4dr SUV AWD (3.5L 6cyl CVT)
17 of 86 people found this review helpful

This SUV might be the worst vehicle ever built, on par with the AMC Pacer. Expect many problems including dysfunctional cruise control and dangerous autonomous braking. The car will stop for unexpected reasons - beyond the mechanic’s ability to repair. This model should have the designation “POS” appended to the model name. Worst vehicle I’ve ever owned.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Hard work

Kelly Stark, 12/17/2019
2020 Nissan Murano Platinum 4dr SUV AWD (3.5L 6cyl CVT)
5 of 29 people found this review helpful

I had the greatest experience working with Terry Welch over at Trophy Nissan. I knew exactly the kind of car I was looking for and what perks I wanted inside the car! He took to the car of all the things I wanted and made it all happen. Thank you again Terry Welch I appreciate your help

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4 out of 5 stars

Missing trim and no console tray.

Charles Salmela, 11/09/2019
2020 Nissan Murano Platinum 4dr SUV AWD (3.5L 6cyl CVT)
7 of 64 people found this review helpful

Production observation sloppy. Missing details.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

No heat!

Toni H., 07/22/2025
2021 Nissan Murano SL 4dr SUV AWD (3.5L 6cyl CVT)
0 of 0 people found this review helpful

I have a 2021 Murano SL purchased new from dealership. In September of 2024 I discovered that my heat no longer worked. The service department at the dealership kept the car for a month before finally determining that my amplifier control wasn’t functioning. Turns out the part was on back order and I’m STILL waiting for the part in July 2025 (10 months)! We’re getting closer to the winter months and it’s not looking good for the part to be available any time soon so another winter without heat. I’m beyond frustrated and can’t even sell the car for what it’s worth without this part.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

My magnificent Murano

Mike, 03/30/2025
2020 Nissan Murano SL 4dr SUV (3.5L 6cyl CVT)
0 of 0 people found this review helpful

Comfortable, sturdy construction, several safety features, not a gas hog, stylish.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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