Used 2017 Nissan Murano Consumer Reviews
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Like riding on clouds!
This is the most comfortable car I have ever driven or ridden in. I knew exactly what I wanted, not a lot of extras, the car comes with almost everything I wanted, drove 142 miles to buy it. I drove it home and wasn't miserable. I have been driving a Volvo XC90 and thought it was a comfortable car until I got the Murano... I am still learning how to operate all the newer gadgets, but it is not difficult at all. So far, the only thing I wish I had added is darker tint on the glass. The Apple play is not useful for those of us who don't care for iPhones. I had heard that the 20 inch wheels were not as smooth as 18s, but I would fall asleep if it were any smoother. Even my husband, who is a very tough sell on new ideas, is very impressed. He is 6'3", weighs about 240 lbs and can drive the car very comfortably. I have not folded the rear seats, not sure I ever will, so I can't comment. So far, so great!!! Six months later and I still love the car! Okay it's a year old now and I still love this car! Two years have gone by and I am still crazy about my Murano! Well, it is now 5.5 years later and I still love my car. I have noticed that the top of the front lights is starting to fade some. Other than that, it still looks and drives like a new car. Well, it has been seven years! I have been thinking of getting a new car, but not seriously... I still love my Murano. Okay, so 7.5 years later... I still love this car. I have had no issues with the car. 70,000 miles into my ownership, I am about to buy the first set of replacement tires. It looks good, in spite of a few hail dings. I love this car!!! Well, 8 years later and I still have this car. I have minor difficulties with the driver's side window, but NO major problems after 75,000 miles!
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Superior choice!
8/31/18 Update: It has now been 15 months since purchasing my 2017 Nissan Murano and everything that I have been enamored with before about this vehicle has solidified and increased. The powerful V6 engine has propelled me out of harms way more than once; I have made numerous trips moving possessions from one home to another and have been really pleased with how much I can fit in; my handicapped mother can easily get in and out of the passenger seat (huge relief!); the convenience of the voice activated commands have proved valuable as I do not have to take my eyes off the road to make/receive calls and change the radio stations. Overall, my opinion has improved and I am thoroughly pleased with this car! Nothing as a drawback. Having owned two Nissan Altimas previously, I was aware of the quality of Nissan cars. My current needs dictated that I step up to a larger vehicle and test drove Nissan Pathfinder, Rogue and Murano. While all three provided the extra space that was needed, the biggest selling feature on the 2017.5 Murano was the comfort with the styling of the interior and exterior sweetening the decision. The final deciding factor was the fact that my physically challenged mother was easily able to get in and out of the car because the seats are chair level. Transferring from a wheelchair or walker is incredibly easy with this car. It should be noted that I had also test drove popular cars - Toyota Rav 4 and Highlander, Honda CRV and Pilot, Mazda CX5 and CX9 among others (all for at least 24 hours each), my mother and husband both had problems getting in and out of these cars and the design and handling of these vehicles were in a different league than the Murano. I have my 2017.5 SL AWD Murano for 3 months now and my fondness for this car increases with each ride. I am impressed with the turning radius, advanced safety features, intuitive placement of all controls, lovely styling of the interior ambient light, sure handling with quick response and sense of security in this car. My six months of research have paid off! The only thing that I would suggest to the designers of this car would be to add another light in the rear of the car. Other than that, it is very evident that a great deal of thought went in to the safety, styling and comfort of the Murano. I am looking forward to many more years of being satisfied!
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- Platinum 4dr SUVMSRP: $16,985In-stock online
- S 4dr SUVMSRP: $13,990In-stock online
- S 4dr SUVMSRP: $14,790In-stock online
60000 miles and still a great vehicle
I still haven't gotten tired of my Murano for the past 3 years. The acceleration you get from the six cylinder engine is great. I use cameras everyday front, side, and back. It definitely drives like a car instead of a truck like most other crossover/suv's. The only negative is the GPS system which can get a little complicated, but is very nice in other ways. We made a good purchase.
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Nissan does not back up their product!!
My rear hatch won't open. It won't open electronically or manually. I took it in April 2018 before the warranty was up. They told me that they did a temporary fix and that I would need to bring it back in after Nissan got a computer update to fix the issue. It worked a couple of months then stopped again. I took back in July they told me at that time that it was a computer issue and that I only had a 5,000 mile warranty on computer stuff. I can take the fuse out wait about ten minutes and put it back in and it works once maybe twice before it stops again. I have been researching and this seems to be an on going problem with Nissan. I e-mailed Nissan they told me that the 5000 mile thing is not true but will not fix my car either. A SUV without a rear hatch is pointless. I've had other problems like the windows not rolling up and down like they should, my Bluetooth not working correctly but these problems were resolved. I have enjoyed the car and love the way it looks and drives but I WILL NOT BUY ANOTHER NISSAN!! I will not buy from a company who will not back up their product!
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Love this vehicle
I had previously owned a 2011 Murano, and traded it in for a Maxima 2 years ago. Though I loved my Maxima, I missed the comfort and smooth ride of an SUV. I just purchased a 2017 Murano and LOVE it. I like the extra space, and the electronics and technical gadgets are great too. The Murano is very beautifully designed and rides VERY NICELY. Bluetooth, rear view camera, comfortable seating, not to mention 18 in tires for a smooth ride. The radio sounds GREAT, the car is very easy to handle, and the back seats are roomy too!! If you are looking for an SUV I strongly suggest trying the Murano. I don't think I will ever want to drive anything else!!
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Transmission problems
Bought a 2017.5 Nissan Murano transmission problems starting about 3,000 miles delays heavy when going from reverse to drive been trying to work it out with Nissan not going well Beware of the transmission in these cars paid over $42,000 for this car
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2017 Nissan Murano SV Trim
When I was originally looking for SUV I was aiming at 2017 Honda CRV 1.5 Turbo engine. Choosing between compact and mid-size SUVs was easy enough based on overall interior and exterior quality as well as technology package that Nissan offers from most the base model something that is available on CRV top trim level. Have been driving it for almost 3 weeks now and cannot be happier. Never owned SUV ever before, therefore I am still in adaptation mode. Previously I drove Honda Accord and can only say that gas consumption in the city is about the same considering that accord is 4 cyl and Murano is 6 cyl engines. By driving conservatively I am sure I can achieve even better gas mileage. Very quite enjoyable ride. Steering handling is awesome. Infotainment system is much better than on any Honda models. Front console controls are very intuitive and easy to operate. Just take it for drive test and check it out for yourself. After driving Murano for 6 month I am still pleased with the purchase. Drove it from Upstate NY to NYC and unexpectedly for myself highway miles was 31 mpg that slightly above what sticker says. City driving still can show mixed mpg 15-25 depends on traffic. My Murano didn't see winter in Upstate NY yet, therefore not sure what to expect. At this point I am pleased with this vehicle. Now I own my Murano for a year. Great experience overall. One minor detail that would interest some Murano owners. During past winter we had a couple of weeks with low temperature -20C or -4F. I noticed after leaving car overnight or extensive period of time turned off my trip mileage and log information were reset. To some drivers it's no big deal, but I just wanted to point this out. This only happened during extreme cold temperature. On the positive note, Murano handles snow PERFECT as well as rides perfectly fine. Gas consumption remain constant from the day I purchased it. CVT transmission definitely contributing to relatively low gas consumption. I also noticed that build in Navigation doesn't work as good as lets say Google Maps or aftermarket Navigation device. Can't really say much about other SUVs but came across review on Honda CRV and seems that Honda has the same problem. Those who rely on Navigation and drive a lot I would suggest to do research and decide based on your driving habits. In conclusion I'd like to say that owning Murano is lots of fun and positive experience. I haven't seen perfect car yet. Every car has something that would raise an eye brow. Take Murano for a test drive and decide for your self. Now it is end of 2019, and I am still enjoying my Murano. After two and a half years of ownership I do not regret a bit that I picked Murano. Still driving on clouds with adequate interior comfort. Infotainment system needs redesign, and for most shoppers Infotainment system would be a big turn off. Some features are clearly redundant, and unnecessary. Example would be little snowflake next to temperature that is below 32F. Yes, I get it it is cold. :) I disabled this snowflake as I found this was a problem with resetting trip logs. I think this has something to do with electronics as it is indicated within manual that in frigid temperature some electronics will not work as expected. This is true for any vehicle this days. Biggest issue with infotainment system I see is slow response. I am not going to dwell on it as clearly it needs redesign. Murano is really economical vehicle on highways. Going on my 4th year of ownership. What can I say? Still economical SUV. With COVID-19 I don't drive my SUV as much I want to, but every time I drive it I am getting reminded that choice I made in 2017 was right. There are SUVs that I would consider in the future, however, I would not hesitate buying another Murano. Still would advise others to do your own research before coming to dealership.
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Snappy SUV
I'm not a car buff so my review is coming from a place of practicality and comfort. I LOVE THIS CAR! I was a Toyota fan before this car but did not want the 4 cal Rave. The Highlander, although a nice car has little personality. This car has it all!
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Extremely comfortable and quiet vehicle
Bought the vehicle about 3 weeks ago and have been very pleased with it. We owned a 2009 Murano and were very pleased with it but this model is even more comfortable and smooth riding. This model, SV, is very well equipped with options that many competitors only offer in higher trim level models. Our previous vehicle, a 2013 Hyundai Tuscon, was a great city vehicle but after a couple long trips I had to get rid of it due to the harsh ride and noisy cabin. We are looking forward to much more comfortable and relaxing driving in our future trips. The interior is very nice, much nicer than the other brand vehicles we looked at in comparable trim levels. 6,500 miles on it now and like it more and more. Everyone that has rode with us has commented on how quiet it is, the smooth ride, comfortable seats, and the power of the engine. So far we are very satisfied with the Murano. We have had the Murano for a little over a year and a half now and have 29,000 miles on it. We've taken a few long trips with it and really enjoy the vehicle. The riding comfort makes long drives much more enjoyable than the Tuscon we had. If we replace this vehicle I will look very closely at another Murano. Fuel mileage is excellent for a 3.5 engine and a large vehicle. Depending on highway conditions and speed the MPG runs between 26 and 27.5. If I drove a bit more conservatively I believe it would give 28-29 MPG. City driving is a bit less naturally but usually is around 25 MPG. I am very impressed and pleased with the Murano. 46,000 miles on the Murano and still going strong. Have had no problems so far, just scheduled maintenance. I have said it before but I'll say it again that this is a very comfortable and quiet vehicle.
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2017.5 Nissan Murano with Failed AC System
Ah Nuts! My new 2017.5 Murano SV assembled in Mississippi drives great, and is quiet, and is very comfortable. It has strong engine performance. The CVT is smooth and in fact the smoothest transmission I have ever encountered. I love this vehicle.....EXCEPT coming direct from the factory in Mississippi to my dealership...it arrived with a defective AC System. At about 200 miles I returned the Murano to the dealer and said "I don't think the AC works". That was a correct assessment, it had no freon in the system. My dealer tested the system and added dye to find the leak. No leak could be found. The system was recharged. Five days later the AC System was dead again. I took the Murano to a different Nissan dealer to eliminate possibly poor mechanics. Dealer number two tested the system, added dye to the system, and pressurized the system. No leaks could be found. The system was recharged. Eleven days later on the road in 90 degree weather the AC System totally failed again. I called Nissan customer service and ended up in maybe Malaysia , I could not really understand what she (customer service) was saying. I asked to speak to someone in customer service in the US and was told there was no one. Finally, I told customer service under the my state's Lemon Law I was going to return the car to Nissan. A day later I received a call from Nissan in Tennessee and was assigned a case number. At this point the Murano is going into a Nissan shop again. Currently. the Nissan Murano has 1000 miles on it. Would I purchase this Murano again now knowing all the AC System problems were going to occur? The answer is NO......UPDATED REVIEW: The Nissan dealer in Edmonds, Washington found the leak, a high pressure metal line with a pin hole leak. The dealer provided a photo of the leaked dye around the hole. Nissan corporate is sending me a $250 debit card for the inconvenience caused. The case is closed but I remain unsure of the vehicle reliability, only time and additional miles will tell the true story. UPDATE: I still like the Murano. The SV model has weak headlights but the higher models have great headlights. Left and right driver visibility at curb level is poor. The Murano is great to drive on the highway. Driver and passenger comfort is outstanding.
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I may never love another vehicle again....
This vehicle has spoiled me beyond measure. I got the 2017.5 Platinum FWD Murano in Pearl White/ Cashmere a few days ago and I am just in shock at how advanced this car is in comparison to my INFINITI. The ride quality is outstanding (it feels like it just floats on the road), the tech package is nothing short of amazing, the heated and cooled seats (oh the seats!!!) are so good I hope Nissan comes out with a line of furniture. Nissan literally thought of everything in this vehicle, not to mention it catches your attention with its bold curves and hunkered down sporty stance! I consider myself a smart investor and hopefully this nissan will give me many wonderful (safe) years ahead. Go test drive this vehicle! You will NOT be disappointed!
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Familiar but different
Bought 3 weeks ago and still breaking it in. Had a 2005 murano and the 2017 feels familiar but in an upgraded way. Have to get use to new features and technology. Loving it so far. Looking forward to the next 200k miles.
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Ride, Styling, Options - Wow!
I bought this car in TX in Feb, drive it to upstate NY in July. I love the interior and exterior styling of my Platinum model red/cashmere interior vehicle! Having had a major back issue at 42 I became aware of the importance of comfort. I also love to drive. This car is so comfortable, especially the Driver’s seat. I too wish the passenger seat though it is very comfortable as well, you can’t tweak it for your body beyond the usual electric controls. Both seats heat or cool independently. I thought Phoo - who needs that! I do and all my passengers love it. It’s amazing when the temperature is in the 20’s in NY to have a heating pad on your back or bum. The reverse is true as well. Houston gets very hot so you turn your seat control into Cool and within 10 minutes you feel like you’re sitting on an ice bag. Heat and passenger has their own controls. Big display screen with 8 cameras. There is only a Ding if you’re about to back off of a cliff but I believe most of us are already in hyper-vigilant mode! Bluetooth works great. I don’t know how, but as long as my phone or my passenger’s phone has Bluetooth on it does the rest itself. Takes a while to learn to use cameras to cover blind spots. I’m having a slow time of it getting used to the added length of front end and bumper length as well. I’ve already got a scrape from a concrete protection post set about 4’ from a gas pump. Oops. The 18” wheels came filled with Nitrogen which helps prevent condensation and tire rot from it. I got up to Malone, NY, and they were like Nitrogen? In your tires? Nobody does that. The first time it got cold this rather large diagram of my car appeared on the dash display. All 4 tires had dropped from 35ppi to 17ppi and were bulging out. My salesman had said Never mix Nitrogen and air. I had to drive almost 2 hours to get to nearest Nitrogen set up, but I called my Houston dealership and the manager said “Who told you that? They can be used together.” Problem solved. By the way my long drive TX to NY was a smooth ride all the way. I need to wrap this baby up! Gas mileage is not wonderful but isn’t the worst either. The next car I get I will be watching that closely! I could have bought a lower end new Mercedes for what I paid. I looked at that, but it was like comparing sleeping on a great mattress vs a woven mat made from palm fronds. Night and day. I’m sure more expensive Benz’s would have favorably compared but they were out of my range. I love this car!
Love this car BUT...
So I have had a 2017 Murano Platinum for about a month and a half. Love everything about this car, but Nissan used cheap paint on this car. You won’t notice on the plastic pieces such as the bumper but the hood, and front fenders have a paint chipping problem. I use the adaptive cruise and always stay as far away from the car in front of me as possible but this is a terrible paint job. For instance, after putting less than 5,000 miles on this car, the hood looks worse than my old Chrysler 200 with 140,000 Miles. I absolutely love everything else about this vehicle besides that. I can’t stress enough how much of a problem the paint job is though. I have no other option but to have the dealer install a clear bra, and my only advice to anyone looking to purchase a Murano is to do the Same. You will want to cover at minimum the first 12-15 inches of the hood, or you will regret it. Wish Nissan would have used some better paint as this has never been an issue on any other car I have owned. Not like it is on this thing.
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Tight in All Areas - Premium Feel & Handling
Previous owner experience – Chev, Buick, VW, Infiniti, Mercedes. Chose Platinum AWD due to premium features, comfort, and handling. Murano offers more flexibility and robustness compared to many other vehicles, including premium/luxury. (See Everyman Driver off-road test, https://youtu.be/jxQtsPrlVxA .) First, I like the smooth, quick engagement of the CVT transmission, which makes the 260 HP/240 Torque engine seem more powerful. Likewise, the intuitive AWD system handles very well and with power. It is also very balanced and smooth on freeway. Next, the Zero Gravity Seats are legitimately, exceptionally comfortable and supportive. In addition, interior controls/functions/devices are very logical in placement. Only weakness is lack of lane departure warning system, but it has host of other safety features including driver alertness monitoring. Overall, very well designed SUV.
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I miss my Xterra, but ....
... it was time for some luxury. I purchased the Platinum with all the bells and whistles. I have a miserable commute to DTLA and this car makes it trivial. When they say it's comfortable - they mean it. It is like driving on a cloud! The seats are fantastic. I could not believe what I would have to pay BMW or MBZ to get half of what the Murano gives me. The interior rivals the Infiniti QX60 and is without compromise. Loved my Xterra (still do)... it has cargo space for weeks and two of its outlets were live. MISS THAT, but I do enjoy the heck out of my Murano. Beautifully designed and actually affordable.
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Puts Mercedes GLE 350 To Shame
Traded gle-350 SUV for Murano. Nissan hands down handles and rides much better. Nissan controls easier to operate especially the nav system. GLE was top heavy with mushy ride. Murano handles like a sports car and ride is great. Plenty of room and costs thousands less....Nissan wins again. 5-stars plus for the murano
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Very Happy
I've had my 2017.5 Platinum AWD with technology package for about 2 months and 2,000 miles and I'm very pleased. Let me list the few negatives first: The parking brake is the foot type. I'd much prefer an electronic parking brake. The steering wheel volume buttons are located in an awkward position. The comfort of the much touted zero gravity seats are way overrated. They are average at best, with little thigh support. Now some of the pluses: The acceleration, a CVT that behaves a lot like a 6 speed, dynamic cruise control, smooth, quiet ride, 8" touch screen, the safety tech such as predictive forward collision warning, rear cross traffic alert, blind spot warning, surround view camera with moving object detection. Now include Apple Car Play, a logical infotainment interface, USB and 12 volt outlets, voice recognition, etc. and you've got a very advanced technology package. No quality control or issues to report.
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New car, cross country trip
We live in AZ, bought in AL, so driving home we covered over 1800 miles. Most of the trip we averaged 30 mpg...outstanding! On hilly areas & over 80 mph, we'd drop to 26-28. New tank in town with a small highway (with stop lights) was 25. VERY comfortable driver seat, we wish passenger seat also had all the adjustments...maybe the platinum? Front fenders take some getting used to, now I automatically turn on camera view when I'm parking...easy-peasy! Major blind spots, but technology makes up for it. Yes, I love my new Murano!
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Good car, but not without little problems...
Overall, it's a very good car. Only those that plan on towing something should consider some other car. What is the best about 2017 Murano is the comfort. I just came back from 3k miles vacation trip and, it is the first one that I can remember, I did not come back with some back pain. Driver's seat is just a bit short of amazing... The mpg that I got on my trip was not as I expected (I got 23.9 overall, and was getting 25 or bit less on highway alone). But I think I should not expect much more since I was driving at high speeds (70 - 80 mph) mostly through hills and mountains. There are two things that I found to be wrong with my car; driver side doors are slightly misaligned, and there is a tiny blemish on the paint of the driver's side back door by the door handle. I picked pearl white, and it looks very good (it cost $400 more), but everything is more visible on it, so the car has to be washed more frequently. Thinking about it now, I would pick some darker color... It is 9/14/2018 today. There is just over 15k miles on my Murano. Two weeks ago I came back from vacation in Colorado/Utah and I made over 3200 miles with average MPG on my way back home of 26.3 (highway). Murano did well in mountains, no complaints for lack of power. But the flies/dirt on white finish were ugly, and after I got back home, I found that it is very hard/time consuming to clean the front of the car. So my biggest regret is still the white color of my Murano. Perhaps, I should mention one other problem that I found; the rear window wiper arm was mounted too low so that the wiper blade was resting on car finish and not on the glass. I corrected this assembly problem myself. Other than this, everything else is O. K. 12/24/2018. I had a problem with the lift gate. The top, driver side edge was rubbing right below the roof line and stripped all the pain on that edge and creating bare-metal spot of about 4 inches long and about 1.5 inches high. First, dealer sent me to Nissan authorized body shop to get an estimate. Then nobody called from them for over a week, so I did. After some back and forth, the service manager told me that this kind of problem falls under adjustments category, and since I own my car over 12 months it is out of warranty and he can't help me. Hearing my disappointment, he advised me to try by failing complaint with Nissan. I did. The case was open for about month and a half, but at the end I heard the same thing (after 12 months out of warranty for this kind of problem). The estimate from the body shop was 1109.64 dollars and I am the one who has to take care of it. I also complained at the dealership about my Murano's CVT. While driving straight after making sharp turn, the RPM will go as high as 5000 -6000, but the speed will increase very slowly (CVT will not switch to the different ratio) The dealer checked for fault codes, but since there was none, I was told that they can't do anything. So I asked them to take a ride with me so I could demonstrate the problem but they refused, and said that since there is no fault code, they would not know what to do wit it anyway. There is similar problem reported on NHTSA website, no.11084328. And I just (today) filed my complaint about this problem as well. (No. 11163287) Because of the problems that I had/have with my 2017 Murano, and the way I was treated by Nissan, after over one year of ownership, I have to say that I am very disappointed, and regret purchase of this particular vehicle. That is why I lowered my initial ratings for this car. 6/26/2019 Took a long road trip recently (over 4000 miles). Mostly highway. GPA slightly over 24, with only 2 people. Comfortable, quiet ride. So far no other problems than those mentioned before. CVT performance sometimes still makes me feel somewhat unsafe. Looking back at the purchase, knowing the way that CVT works in Murano and remembering the problem with the tail gate, I would certainly buy some other car... 12/27/2019 No other problems with the car than previously mentioned except, I am waiting for a recall notice. It is about the possibility that "Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board. A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire." 8/8/2020 No problems, just regular maintenance. Got used to the CVT problem. Did not get called for a brake fluid problem recall. Found out that CVT does not have fluid level stick (and that is strange). I want all of my cars to have one. Not having it makes CVT fluid replacement more complicated and checking for proper fluid level impossible. Recent long trip (about 3000 miles), mostly through plains states, almost all on highways, with two people, resulted in GPA of 27.2 miles; the best I ever seen on long trips. 2/17/2021 40k on Murano. No problems. 2/24/22 54k miles, no problems. 8/25/22, 62k miles. No additional problems. What I do not like the most about this car is the side to side movement; feels a little unsafe at on curves at highway speeds. What I love is still the overall comfort. 2/25/23 66k miles. No problems. 8/27/23 73k miles, no problems. 3/4/24, 77k miles, no problems. Sold at about 82k miles. Everything still worked just fine. 8\24 Sold at 82k miles. Car did not have any issues at that time. Reflection on 7-year ownership; it was a good car.
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2017.5 Platinum Murano is amazing
Not much else to say. Comfort level is out of this world. The interior cabin is extremely quiet from road noise and the built in technology is some of the best on the market. Add Nissan Connect for auto starting your car and Apple CarPlay to top it off. This vehicle is sharp looking on the outside and breathtaking on the inside. Power level is fine for an SUV and gas mileage is good enough for me. I go through a lot of cars and this has easily been the best one I have owned yet.
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Riding on air
Shopped/test drove all major comparable suvs. Best ride of all. Easy to program all the HTECH controls. Front/back camera huge for tight spots. Been on a few road trips, and feel no fatigue. Great seats.
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Lost of vibrations
A month after I got my car the wires in the dash started making noises. Now my car has 15,000 miles and the dash and door vibrate. The center console scratches very easy. The car is great besides that. I used to love it, but now I just want to trade it in because of all the noises.
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Love my car
This car looks very stylish - be prepared for compliments. The drive is responsive - bigger engine than Honda or Toyota crossovers. Highway mileage is quite good for this size of engine - I got 25mph on a recent road trip. Seats are very comfortable, and all-around cameras are great for parking.
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Redesign the hood angle
The Nissan Murano has this " bent down " piece of sheet metal on the hood, that hides the wipers, which is bent at such an angle that anytime the sun is above you or in the direction you are driving, concentrates the sun's rays directly into the divers eyes. It's a real problem and for sure I would not buy again because of it, it's that annoying. Otherwise I like the car but may trade it prematurely due to the glaring sun issue. Nissan navigation system is worthless as well.
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2017 Nissan Murano S AWD
My 2017 was purchased new. It has been in the shop 16 times... twice for issues that were “repaired.” I have had to have the window motors replaced 3 times. The entire radio unit, antenna and other electronic components replaced. I have owned this car for less than 2 years and have had to have loaner cars for a total of 2 months of the time I have owned it. Everything from the carpet pulling up and getting between my feet and the pedals to electric, the decorative trim on the exterior of the door falling off, motor for the AC replaced... the interior materials are plastic and cheap. I would NEVER purchase again.
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Solid, safe, comfortable, upscale
Great car for larger drivers, easy to get in and out of car, ability for 5 tall people to ride comfortably and still have room for visitor's luggage or trip to wholesale store. V6 and variable transmission gives great pickup at any speed. Easily gets onto interstate traffic from entrance. Good display using Apple Car programs. Love intelligent cruise control and on steering wheel control of multiple displays and control of accessories. Solid car that just feels safe to drive. Short city trips and long interstate trips are an easy experience. Lots of driving safety features. A heavy object dropped onto my car as I drove down the expressway at expressway speed. (Insurance labeled it as a falling object accident) The object deeply dented the driver's side main roof support, and the windshield was completed cracked but did not complete break. The Murano absorbed the impact, and its skid control kept the car from rolling as I turned the car hard right just as I saw, out of the counter of my eye, the object was about to hit the car. It happened so fast I do not know what the object was. Body shop repaired the car to like new condition. The car continues to be highly satisfying and looking new. Gas mileage is about 26 MPG on highway. Dashboard Camera gives all around view of car and waring of approaching car when backing out of parking space. Intelligent cruise control and warning lights of cars in blind spot are important aids I didn't exect to be important until I drove the car in heavy traffic. hands off commands for display are very useful. Seat adjustments are great during long trips. Gas mileage is better than listed,
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BODY PAINT IS MISSING ON REAR DOOR HATCH
I purchased brand new 2017.5 Nissan Murano (MSRP 45,650) in October 2017. 2 month later I've noticed that rear door hatch is missing good chunk of paint. I paid $395 extra for Nissan special color (white) by the way. Seems to me the paint finished at the factory when car body was painted. I submitted claim to Nissan Consumer Affair office. They denied the claim to replace the vehicle and told me to go to the dealer to repaint the back door. I told them that car is too expansive and I refuse to repaint it because the dealer body shop quality won't be the same as the factory. Nissan consumer affair office suggested to open a claim with BBB and that's exactly what I did. All I am trying to address is the Quality Control issue at the factory. I want the QC managers at Nissan to see what they are missing. My previous 2009 Murano had no issues for 10 years. 2009 Murano was made in Japan. I am very disappointed. I purchased 4 Nissans and I think this Nissan Murano will be my last Nissan going forward. Also, please take a look, the lenses on new Murano have some kind of finger prints or tape glue marks. I did show this to the service manager. He was really surprised. We went outside to see if other muranos have this issue and YES, all of them had it. Bumper on my brand new Murano was not attached to the body. I also noticed that after 1 week of having my car. I brought it back to the dealership. Service department fixed it. They said there are 4 hooks and only 1 out of 4 was engaged. NISSAN MUST ADDRESS QUALITY CONTROL BEFORE THEY PUSH CARS OUT OF THE FACTORY...!!!! PEOPLE BE AWARE OF THE POOR QUALITY.
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There is something wrong with my brand new Murano
I bought my 2017.5 SL AWD Murano in May 2017 - I was somewhat concerned that the car was made in Mississippi (not Japan) and with a Mexican transmission. However, I thought - gee, with modern manufacturing processes a car made in Mississippi is just as good as Japan. Boy was I wrong. Their is some very odd sound that developed in the engine at - and I'm not kidding - about mile 200. Yes, 200 miles after buying this car I think I have a lemon. Edmunds - I will prove my purchase with the VIN (same goes for Nissan) - I'm badmouthing this car as it is giving me LEGITAMATE problems at mile 200. Honestly, I would avoid this car if you can. If you can learn from my mistake - I hope I saved you some grief.
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Love my ride
Traded in my 2015 rogue for a 217.5 murano and WOW! What a difference. More room, more power, much smoother ride, reminds me of my old Lexus RX. I think I’ll be keeping this one for a while!
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2017 Murano 28k Later
Bought the 17 SL because my wife’s wanted another Nissan. Rogue was a little too small but the Murano was just right in every way. Seat height perfect for my wife with a disability. Very sure footed on the road and all the tech a 69 year old can handle. Love the look as well. Beautiful brown leather with beige stitching. Very well appointed and lots of safety features. If I need another Nissan in 30-40 years I’ll get another Morano. Simply superb.
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2017 is a great year
Styling on this car always gets positive comments, as does the interior room and comfort. But let's face it, the nav, Bluetooth, and app support are all sub par for a vehicle in this price range. Waiting to see it the average MPG goes up as the car breaks in, but so far it's far below what's advertised (mid-teens versus advertised mid-week).
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A Big Surprise
This is a Maxima morphed into an SUV. Comfort and performance equal to a sport sedan.
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Love
I purchased my 2017 Nissan Murano in 2020. It is a CPO was a lease turn in. I traded in my Infiniti QX30. I don't know anything bad to say about it. I have loved driving and riding in it. It has the blackout on it. The black wheels and panoramic sunroof and power everything. The only thing it doesn't have is leather, which is fine by me. I do enjoy not having to use premium fuel as I did with the Infiniti.
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I love my new suv
We looked at many other vehicles before choosing the Nissan Murano. This car is absolutely beautiful. The 2017 Murano SL was the only one that I found to have the most comfortable seats and that was my main concern. The new 2020s seats are not as plush. I love the interior and exterior and everything about my suv. Happy buyers !! Thank you Tim Wells .
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WELLCOME TO THE 21ST CENTURY
Take your time and test drive the different SUVs and then do the murano. We drive a car for ever going from a 2005 Altima to the 2017 murano is quite frankly amazing the only similarity is the length and wheelbase. The ride, handling. ease of getting in and out ,performance and road view are Acura quality at a reasonable price.
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Didn't Meet My Safety Standards
Our biggest complaint was that we were told that it had back up sensors when in fact it did not. The car came with w/around view monitor w/ moving object detection, which is an birds view from the top and a backup camera. If you back up to an object the system beeps once and if you for some reason don't hear it or don't see it on the screen you will hit the object. There is no way to increase the loudness of the single beep. Our second biggest complaint was that the car does not ride smoothly and I believe it was the tires that caused that. I asked Razzari Nissan to check the balancing of the tires and whether the tires might be out of round. After they finished with the car, all they did was take it for a test drive and found that some of the tires were low on air and they did not find any "flat" spots on the tires. The tire monitor did not show the tires were low on air. They refused to rebalance the tires and check for the tires to be out of round. We previously owned a Ford Edge Limited and I am disappointed in the Nissan Murano. Cannot say more on the car since I have only put 125 miles on it.
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What Infotainment
First, let me rant about dealers. NOT EVERYONE WANTS A BLACK INTERIOR! I found this true with every SUV I was considering. I overpaid for my Murano because it came with a beautiful Mocha interior. NOT EVERYONE WANTS A MOON ROOF. While you can find a vehicle without a moon roof, they also strip out safety features. That should actually be illegal. For the price of this vehicle, all of the safety features should have been included, but only the Platinum has all the safety features. The Platinum also includes some nice bells and whistles, but not enough to warrant the extra expense to get the additional safety features. Additional Cons include the Blue Tooth completely failing periodically. I mean it greys out on the menu. In Illinois, I must use Blue Tooth to use my phone. Illinois should be dragging Nissan into court over this. Additional infotainment features flat out don't work (Google Search and Trip Advisor). The good news is that driving the vehicle is a pleasure and I am still happy I purchased it (mainly because I was able to get something besides a black interior) After almost a year, the infotainment still annoys me.Voice recognition in this car really does not work, it only frustrates. The first six months of driving the vehicle the Bluetooth worked intermittently. That was finally fixed. Steering wheel controls are inconvenient and sometimes even annoying. My last vehicle was a Lincoln MKZ and now I am used to everything working. The vehicle itself is great to drive and is very comfortable, but I will look elsewhere when my lease expires. After almost two years, I stick to my comments. In addition, the gas cap door release is hard to reach and next to the hood release. Since it is almost impossible to see, I sometimes pop the hood instead of the gas cap door release. The CVT transmission takes some getting used to, and I really don't like it. Just more reasons to look elsewhere next year when my lease expires. As I enter into year 3, I stand by my earlier comments. Well my lease has ended. My local Nissan Dealer did not let me turn the car in. I had to drive a ways to return it to the dealer where I leased it. Between the poor electronics, the poor design for the gas cap and the lousy transmission, Nissan has lost my business. When asked, I have to tell friends and family that this is not a good brand to buy.
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Buyer Beware
At less than 1K in miles the car suddenly displayed numerous warning signals. The blind spot monitoring was turned off, the car thought I had a frontal car crash (I did not) and literally EVERY other warning sign. I called the dealership and they told me the vehicle was safe to drive. I checked the owner's manual and it directed not to drive it. Took over 3 days to fix. I also have intermittent bluetooth problems (a problem that seems to affect numerous Muranos). The car's bluetooth system does not appear to turn on and no phone can be connected to the system. The dealership continues to say the bluetooth is functioning fine blaming it on my phone despite the fact that no phone can be connected to the system AT ALL. They have actually seen the vehicle not allowing ANY phone to be connected and continue to refuse to fix it. At 10K miles the felt wheel well liner lost a pin some how (nothing was hit or bumped) and is now disintegrating. The front gray plastic on the bottom of the front bumper looks like a 5 year old car, faded and on longer gray despite being garage kept and washed weekly. AVOID this car.
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Navigation System Yields Dangerous Directions
2017.5 Nissan Murano bought new. Took the SUV for a ride with the Navigation turned on. Gave me wrong directions for an interchange that was rerouted 2 years ago, then gave me wrong directions on an interchange built more than 30 years ago, then would not let me program the address based on a street corner. Brought t the problems to the dealers attention and the to Nissan. Dealer refuses to refund cost of the Navigation system and Nissan refuses to do anything to correct the problem. They have declined to replace the navigation system, want me to pay for a new navigation chip even though the car is less than one month old and that the "new" chip would not have the new directions covering long standing direction issues with their system. Not a reputable car company and not a reputable dealer. I will be reviewing my legal options. Based on Nissan's lack of action or concern about this vehicle....this will be the last Nissan i ever own.
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Love my new Murano!
I have the Platinum FWD. I thought it was a smoother ride than the AWD. I love everything about this car. The visibility is terrific. It is very comfortable. I feel pampered in this car. I haven't had it long, so I can't speak to maintenance, etc.
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No problems!
Best car ever. Never an issue. This is my 2nd Murano
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beats the old cadillac dts
This car replaced a Vouge custom Cadillac Deville with all the bells and whistles that listed for over $67,000.00 in 2004, my Murano platinum has all the safety features and accesories the Caddy had and has just as much power, a similar great ride and much more interior room for front and rear seat occupants. At 6'4 I have much more room in the Murano than the Caddy and it is much easier to enter/exit. The only con is the rear window seems to collect dirt faster than the rest of the car, but with rear view cameras this is not a deal breaker. I own a Cadillac Escalade esv and a ram quad cab 4x4 pick up as my other 2 vehicles and i am almost as comfortable riding in the Murano. It is not an Escalade but for being $50,000.00 cheaper its a much better deal and a high quality vehicle. I won't be buying another Caddy ever again but I would buy another Nissan.
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Recently purchased Murano
Comfortable, smooth, quiet ride, adequate power, really sporty look. Best pricing was achievd via internet. Have not driven long enough to evaluate durability.
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DO NOT BUY - Bad Gas Mileage
This is my third Nissan Murano that I have owned (2003, 2010 and now 2017.5), with the other Murano's owned I was always impressed by the cargo space, gas mileage and the comfort in the front of the car. I made the mistake and bought an Audi Q5, had it for a year $20K in the hole for trade in, but want to have a body style similar to the 2003, 2010 Murano (my mistake!). However, the gas mileage with the Q5 was great about 22 mpg/city. I have have had my 2017.5 Murano for about 3 weeks now and I am getting 14.3 mpg/city THIS IS A MAJOR PROBLEM. As soon as I can get to the Toyota dealer I will be trading in this car. It is a shame, because the interior and comfort of the car is great, but the gas mileage is terrible. I have taken the car back to the dealer twice to no avail, so my suggest would be NOT to purchase this car if gas mileage is an issue for you.
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Love this vehicle
Great driving and comfort!
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Looks great costs too much
I was warned by the salesman not to buy this car but only lease it. There is a repair at 36000 that will set you back and not worth the money. Wish I had never leased it but it drives great. I mean it goes. It looks good but I cant see to pull out into traffic due to the crossbar on the front windshield. The windows are very high so I can't reach the ATM at the drive through. I'm 5'6" and never had a problem. The cargo is small due to the design. I've enjoyed the panoramic sunroof and its engine. The navigation never knows where to go and it's not Samsung capable. I'll never buy another Nissan again.
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unreal vehicle
ride is superb
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2017 &1/2 AkA 2017.5
BUY THIS CAR LOADED, IT TAKE THE CAR FORM 0 - 60 THE CAR At the bottom end is an over priced yet cheaply made from tip to tail. On the other side of the spectrum is the Platinum offer every luxery touch you wil need.
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Luxury at a reasonable cost
Reliable, and good gas mileage for a heavy AWD SUV. The only negative is the somewhat restricted vision due to the posts and shape of the hood.
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