Used 2019 Mercedes-Benz Sprinter Consumer Reviews
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Dangerous on Highway - Rear wheel locks up.
B-Hay-V, 01/05/2023
2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Ext Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
14 of 16 people found this review helpful
Bought used 2019 Sprinter Cargo Extended and had problems from day 1, first the EGR valve was malfunctioning but the worst issue is the driver side rear wheel locks up for approximately 1 second while driving, especially while driving at high speeds full or empty. Took to Mercedes service, was told the brakes need to be changed although when I bought 5 months ago the truck had new back brakes, anyway I agreed to have the rear brakes changed if this would solve the problem but it did not help, the problem did not go away. Took to Mercedes service again today and left with them to resolve this problem. I made it very clear that this is a serious problem and Mercedes needs to fix this problem or I can end up in a serious accident especially since I drive on the highway a lot. I am tempted to sell this van but I really do not want to pass on this serious problem to an unsuspecting buyer.
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What a difference a over last generation
CK, 05/24/2019
2019 Mercedes-Benz Sprinter 2500 170" WB Passenger 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
28 of 34 people found this review helpful
I had a 14 (lemon) and 15 (rear air issues). The 12 passenger option is gone for the 170. It is now a 15 pax. Would have preferred the 12 version so i could get more cargo room, but with 10 grandkids now, the 15 pax is probably better. Maintenance cost can be scary but I prebought this time. The interior redesign is outstanding. The driver and front passenger upgraded seats are worth it. GREAT THIGH SUPPORT. The engine is okay with the 7 speed and has better acceleration than previous version. The absence of the 4 cylinder this year is disappointing. On the 2015 with the 4cyl i got mid 20s sometimes. I got around 18 mpg on the road with the 2019. Hoping for low 20s when broken in more. Rear redesign for seats is great as well. I am hoping no rear issues like previous generation. Got rid of 2018 Transit 350 HD. Ford wouldn’t fix issues with van and wouldn’t buy back. Mercedes is well worth the extra cost over Ford. Steer clear of other makes. The Sprinter is the way to go. One drawback this year are color choices and options. Factory basically put out two colors Jet Black or Arctic White and two options packages 67K or 58K. Go for the higher optioned one it is worth it.
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Very dissatisfied.
Anton Borgen, 03/29/2022
2019 Mercedes-Benz Sprinter 3500XD 170" WB Cargo 3dr Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
9 of 10 people found this review helpful
I bought a 2019 Mercedes-Benz 3500XD cab chassis with a flatbed on it on December 30,2021. I was told that I was the first owner of the truck and it had 6,373 miles on it when bought it. I have had it for exactly three months as of today and it has been in the shop more than half that time. There is a front end vibration that they cannot get rid of. They found that the lower bolt on one of the links that connects the sway bar to the front A-arm was missing. They replaced the bolt, but have not been able to eliminate the vibration. It is better but not correct. It is only marginally acceptable. Now that that vibration has been reduced I can feel what seems to be an out-of-balance driveline. They missed checking this out the last time it was in the shop. The electronics in the dash failed and they replaced several parts of that. I still have the mileage recorder randomly resetting itself. Three of the cab lights were leaking and they were fixed. The throttle assembly was stiff and sticking and they replaced the throttle position sensor (TPS). There was a serious hesitation on mild to moderate acceleration. The dealer ship said they took off the Exhaust Gas Recirculation valve (EGR), cleaned it and replaced. However, the Carfax update shows that they replaced the EGR valve. There have been five factory recall items that have been fixed and there is one recall item that is still outstanding. I am waiting to have it fixed. It has something to do with the vehicle's suspension, brakes or emergency brake system from what the service manager told me. They replace two of the three lids on the cargo boxes on the dash because they locked and would not open. There are several other things that I cannot recall right at the moment that have been repaired and I have forgotten. In the three months I have owned the vehicle, I have only been able to use it one time in my work. I lack the confidence that I need to take the truck across the US to pick up some equipment in ordered for my business. I am not a happy owner. If I had had any idea that this was what I was getting into I would never have purchased the truck.
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Not again !!
Tom K, 09/17/2019
2019 Mercedes-Benz Sprinter 3500XD 170" WB Cargo 3dr Ext Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
42 of 55 people found this review helpful
On my second sprinter, both 3500 dual rear cab and chassis with a service body, the first unit had multiple minor issues and then at 100k needed a catalytic converter and 3500 worth of work, the second unit needed a transmission at 55000, emissions work at 65000, and now 4400 worth of work to replace intake manifolds, the problem is very few places work on the mercedes and parts are expensive, I'm buying a ford transit now with the proven eco boost, I've had one for 3 years and has been a solid truck
Pretty pathetic
Pete20602, 09/07/2019
2019 Mercedes-Benz Sprinter 1500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A)
29 of 41 people found this review helpful
Pretty pathetic that Edmunds includes a review of an 11-year-old similar model under the reviews of the redesigned 2019 Sprinter, and factors it in the numerical average. Perhaps these reviews should be reviewed before publication. I like mine, no complaints so far.