Used 2016 Mercedes-Benz Sprinter Consumer Reviews
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We have a limited number of reviews for the 2016 Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.
Very disappointing
John Wood, 06/28/2017
2016 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
83 of 84 people found this review helpful
We bought the Sprinter 3500 brand new in 2016 with LTV RV Serentity motorhome. On our first extended vacation we have had 2 breakdowns. We travelled from Florida to Colorado for the first half of the trip and the engine blew an oil seal in Montrose, Colorado going up a long grade. Oil covered the engine and body of the vehicle. This was repaired, although oil continued to leak for several more days (residual on vehicle body). Three weeks later, the engine lost power and would only run at 10 to 15 MPH on I 90 heading toward Butte, Montana. We almost lost our lives when this happened. We were able to drive it into Missoula, Montana to the dealership. The next day, service said there was a wiring harness problem and they ordered new parts overnight, but don't expect to have the vehicle repaired for 2 days. We called Mercedes customer care for assistance with trip interruption expenses. We were told that the Sprinter line of vehicles is specifically excluded from their concierge customer care program. So here we are...on vacation, stranded in Missoula and unable to continue to Glacier National Park.. our dream destination and we are stuck with unplanned expenses and non reimbursable reservations. We know that all vacations have to come to an end, but never would I have guessed that Mercedes would be the cause of that. It is really so sad that a once great vehicle manufacturer could become so bad and that they could care less about you as a customer.
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18 months and 37000 miles - Bought New Cash.
I got a LEMON, 03/25/2017
updated 09/29/2017
2016 Mercedes-Benz Sprinter 3500 144 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
58 of 60 people found this review helpful
Vehicle has been in to Schumacher Mercedes in Scottsdale more than 6 times since it hit 20k miles. ESP Failure. Excessive play on the Steering. Gears Slamming into wrong gear. This van is literally killing my business with how unreliable it has become. I bought the van Brand New and since it hit 20k miles it has been in 6+ times for the same repairs. Can anyone say LEMON? I am currently waiting patiently for a Mercedes Benz USA Buy back - getting ready to hand this over to a lawyer to handle while MB USA drags their feet slowly. This Van is the most expensive work van I have ever owned and it's been a HUGE disappointment. Steering column has been replaced with multiple electronic modules and most of the time I'm limping around to my jobs in limp mode with the check engine light on. Go in for warranty repair and a week later the Check Engine and ESP Failure lights are back on. I HATE THIS VAN - it's GARBAGE!!! Buyer Beware. Still struggling with Check Engine Light every 1,000 miles. Vehicle goes back in to dealer this next week for fix number 15 CHECK ENGINE light.
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2016 Mercedes-Benz Sprinter for sale near you
Showing 3 of 113 listings
- 2500 170 WB Cargo Diesel Cargo Van w/High RoofMSRP: $42,8803 mi away
- 2500 144 WB Crew Diesel Passenger VanMSRP: $27,680101 mi away
- 2500 144 WB Passenger Diesel Passenger VanMSRP: $26,760101 mi away
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sprinter passenger 4x4
chris, 01/10/2017
updated 08/07/2023
2016 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
63 of 66 people found this review helpful
I have the 4x4, 3 liter engine, 144 base, low roof passenger van. We use it for vacations only. At 26,000 miles the average mpg is 19.3. The van is a little noisier than an SUV but nothing unexpected for a commercial 12 seat vehicle. It runs perfectly with only routine maintenance, the air filter and oil change at 20,000 miles. It is not cheap, dealer charges 350$, but without voiding the factory warranty, you can buy the oil change kit from the dealer for 117$ and do it yourself in 15 minutes as everything is easily accessible. The van is much more stable than it looks but you can feel the lateral wind stronger than in an SUV. The engine is powerful, a lot of torque even at 80 miles per hour. On cruise control it runs uphill on highway keeping maximum speed without changing gears or increasing the engine rpm. In this aspect it is better than all our other vehicles (Toyota Highlander, Honda CRV and BMW 525 xi). I would trade some of that extra power for a little better mpg at high speed as we drive it day or night, summer or winter, camping in isolated areas where autonomy is of concern. The mpg variates greatly with speed, at 60 miles/hour mpg is 22 or better, at 80 miles/hour mpg 17.4. It is fun and easy to drive having the huge windshield and the very high driving position. I sometimes use it even in the city as my commuting vehicle. The 4x4 mode is very capable but a little tricky, in order to connect it you have to be on horizontal ground, stationary or moving at less than 3-4 miles per hour. it only takes 2 seconds to switch but you have to do it before you start climbing. if you did not anticipate correctly the difficulty of the road ahead and you are already driving uphill, you can not switch to 4x4 unless you find a flat portion. Note: 4x4 can be engaged in rear gear as well, so problem solved. The sales person advised me to use only diesel #2 fuel in order to avoid future NOX sensor problems and sometimes drive it at higher speed to allow sensor auto-cleaning. the genuine Mercedes DEF (diesel exhaust fluid) is 12$ for a half gallon bottle that lasts approx. 2000 miles. In my recent vacation in Europe I saw several Sprinters used as shuttle buses in suburban areas, running well at over 600,000 miles (1 million kilometers). With correct maintenance I hope ours will last the same :-) Update: at 48,000 miles the average mpg is 18.8, still running great with only routine maintenance. parts are not expensive but labor is. if you want to avoid paying for repairs, pay attention to the fuel you use: ultra low sulfur, biodiesel max 5%, (I saw chevron and shell gas stations selling 20% biodiesel, which is not recommended by the manufacturer). Update: at 72,000 miles it runs fine, no repairs, only engine oil and filter(117USD and 2.5 gal of DEF 45USD at the dealer, fuel filter(85USD and 70USD labor at a local shop. easy to do it yourself after watching video on Youtube). Average mpg at 72,000 miles= 18.8 (a little disappointing, worse than similar size Ford, Dodge and Chevy diesel engines). The 2.1 liter engine is much more efficient but it does not come paired with 4x4. Update Feb 2021 at 87,000 miles. Runs as new, purchased a Scan Gauge II which shows several parameters, including particulate filter load. Filter at 16% full after regeneration process so no cleaning needed soon. MPG increased to an average of 19 with Michelin all season tires. Very happy with the vehicle. USEFUL NOTE: 4x4 mode can be engaged in reverse as well if you started going uphill on rear wheel drive and found that you do not have enough traction.Update: at 107,000 miles no problems, runs as new. It shows an average of 18.8mpg. Update August 4, 2023 running well at 141,000miles, no problems at all, regular maintenance only (engine oil, transmission fluid, filters, serpentine belt, brake pads)
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High price to pay for annoyance
Gary Lorenzen, 12/08/2015
updated 06/20/2017
2015 Mercedes-Benz Sprinter 2500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
56 of 61 people found this review helpful
I got this to replace the 3500 express van. I needed a reliable flexible unit. What a joke. You can't take the rear seat out unless you visit the dealer; if you take out the middle seats it requires two people and one of them had better be quite healthy. And watch the floor if the seat hits it or gets dragged across it the vinyl gets peeled up or cut (no carpeting). A padded door armrest would have bee nice, but most vans don't have these now a days. All the interior panels rattle when chilly outside and reach a horrendous crescendo when cold. The brakes squeal so bad people cover their ears and wince when you use them lightly. Dealers recommendation step on the brakes harder. The transmission has a mind of its own; 25 mph in a small town it won't shift until you speed to get the revs over 3000 then up shifts 3 times and then down shifts and up shifts until it gets to where it should have been in the first place (I was told this was normal...right). DEF issues are normal for this unit - 3 tries and 20 days in the shop before I could travel any distance (200 miles). Speaking of DEF problems the start countdown can not be trusted. The DEF warning goes from 13 to 5 or where ever it wants to stop. Dealers recommendation/warning "don't shut off the van". Starting issues at times (usually inconvenient). It won't start unless you keep cycling the key back and forth (hot-cold- first start- multiple starts, just whenever). No plug in for cold weather, the Sprinter needs to be parked in a garage. Bonus: keep the Sprinter in its' own house when cold and snowy and the windows will work (for a while). The top speed is limited to 78 mph, our speed limit is 80 mph. Mercedes answer "who needs to go faster than 78". I paid thousands more for less reliability and only 3 more miles to the gallon. On a plus side the seats, heated mirrors, and cruise control (when not windy) are great. If it gets a it too windy the cruise control shuts off. Basically count on this van costing you about $2.25 per mile just to pay for the thing. Got rid of it with only 9500 miles on the odometer, lost 20k in cash and damaged reputation of not being able to make it when needed. Reputation was salvaged a bit later (thanks Penske). Corporate really doesn't care and one rep kind of chuckled at my dilemma. No wonder FedEx is starting to use Transits; which is what I finally did, and am totally happy with it.
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LLM, Our Sprinter
Moji, 10/01/2016
updated 04/16/2025
2016 Mercedes-Benz Sprinter 2500 144 WB Crew 3dr Van (2.1L 4cyl Turbodiesel 7A)
50 of 55 people found this review helpful
We were comparing the Sprinter with the Transit Van. Both vehicles offer much for the money. We read that if you stay below 65 mph, your mpg would be fine. We purchased our Sprinter from Nelli, she is great, at MB Laguna Niguel. We checked highway mpg at 60 mph from Laguna Niguel to Oceanside, CA and averaged 29.8 mpg...gotta love that. The Transit diesel on an 18 mile loop averaged 23 mpg. The Transit passenger van includes rear hvac and can be ordered for around $900.00 for other style vans. The Sprinter rear hvac is $3600.00. We purchased a crew van and will put a Dometic 15,000 btu Brisk II heat pump on the roof and carry a portable generator for when we may need it. Also installing two MaxxAir vents to help circulate air while driving. Front air conditioning in Sprinter is more than adequate for first two rows of people. When we finish we will have a very nice mobile office/travel van. Regarding sleeping in the van or camping out, my wife has told me she is happy to continue camping out at the Hilton. The Sprinter will make our travels much more comfortable and allow us to take our dog with us. Will be able to sleep in Sprinter if in pinch. Update 4.3.17. We installed a 4.0 Onan gasoline generator and fuel tank underneath behind the driver. The installation was done by Richard's Performance Muffler (RPM) in Oceanside. It is the cleanest installation of a generator I have ever seen. WOW!!! More expensive than the portable concept, but much, much more functional. Our Sprinter continues to maintain excellent fuel mileage. We went to Las Vegas for a trial run. We were trying to beat traffic going over and averaged 21.6 mpg. However, returning we took our time and even with the hills, etc, we averaged 26.4 mpg. To end the bumps and sways, we followed the advice of many on Sprinter Forum and installed Koni struts and shocks. Further, we upgraded to 1.25" Hellwig anti-sway bar. Again installation was by RPM. The bumps and swaying is gone. Mike Lewis at North County Mobile Electronics in Oceanside acted as our general contractor while putting this van together. He oversaw and installed much of the inside of the van. Outstanding job! The LLM is everything and more than we hoped it would be. Excellent mobile office, superior travel van. Update on 4.3.18...Our Sprinter now has @28,000 miles. We have used it for trips and as a mobile office. We are very pleased with our Sprinter. Updated on 4.4.20...Our Sprinter now has @65,000 miles. Besides being a mobile office, we have road tripped to the East Coast a couple more times. Our Australian Shepherd and our two Balinese cats travel well in the van. We are comfortable. The van continues to achieve outstanding fuel mileage. If purchasing a new Sprinter not certain I would consider a gas engine. The diesel costs more, but it will outlast the gas engine. Hope you enjoy yours as much as we enjoy ours. 4.6.22 Update. 85,xxx miles. Been thru Merceds version of dieselgate. Our overall mpg has been affected we lost as much as perhaps 10%. We can still achieve 21mpg on road-trips. We are considering some upgrades to the inside to make it more functional for our current uses. We wanttobe able to carry two e-bikes inside. We are considering flarespace to provide the room for our vehicle. We are also considering adding power to sliding door. We continue to enjoy our Sprinter. 4.10.24. We continue to enjoy our Sprinter for all the room we have while traveling much more comfortably. Our van has served us well acting as a personal moving van for our children as they attended college and moved to their place(s) of employment. This has continued to be a good choice for us. 10.14.24 Our Sprinter continues to serve us well. We are seriously thinking about transitioning to Lithium battery system, probably EcoFlow. We have had some trouble with the Onan Generator with an inverter/charger system. We traveled cross-country again this summer to help our family with some moves, etc. The Sprinter did all we asked of it. If I were starting over, I would not go the generator, inverter route. I would use an EcoFlow system with a method to keep it charged. Happy Trails, Ron
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$$$$$ pit
Paul Ayoub, 03/28/2018
2015 Mercedes-Benz Sprinter 2500 170 WB Passenger 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
20 of 22 people found this review helpful
The emissions system will cost tens of thousands of dollars potentially. After 90,000 the fist multi thousand dollar repair of the DEF tank/ pump occurred. At 190,000 the repairs landslides with DEF, multiple codes and poor mileage. My chevy Van was a relic yet ran and ran to 500,000. This think is bankrupting me. Repairs this year are one $5500 for the emission system. It runs at night and I cant sleep wondering when the next call will come with another breakdown and a $2000 price tag.
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Piece of garbage on wheels... Or worse$$$$$$
John Paul Daley II, 09/18/2015
updated 03/29/2018
2015 Mercedes-Benz Sprinter 2500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
82 of 96 people found this review helpful
When I bought my 2015 4x4 Sprinter, I thought it was going to be amazing. By the third day I realized I had made a mistake. The van had a very bad noise coming from the back. It got worse, then the roof leaked. I had to drive it 4 hours to the nearest dealer to get it fixed and I had not even gotten it home yet. I fought with them over a rental as it was less than a week old. Took 14 days to fix while I was stranded and unable to work. the fix's didn't work and I entered into a months long battle to get repairs done. Ultimately the Van spent most of the first 90 days in the shop with no loaner. It is legally a lemon and MB USA agreed to buy it back but that was months ago and they have said nothing since. The people who work at Corporate have no integrity to their word and they refuse to put anything in writing. I paid 55K for a van I have not been able to use. When I did use it, for it's intended purpose cross country trips I was able to get just shy of 20K on the van before the power steering went out on a mountain Switchback. That put it back in the shop for more than a month and they have no explanation for how the hose came loose, and after more than 10K in parts and expenses working on the vibration/noise from the suspension, they come to the conclusion it is "natural harmonics" of the van. Again, not fixed, and still vibrating and no explanation for how a clamped and secure hose came off. The dealers have drank the kool aid and will lie and back up the Manufacturer on the record. Off the record they say the guys in Germany are a bunch of jerks who won't listen and treat the mechanics Like idiots who can't get it. After being out the van so long and having such horrendous support from both the dealers and the manufacturer, I would not recommend the van. when the first few months of ownership are so bad, you would think they would want it off the road and out of your hands so as to not prove just how bad it really is. Instead, they sent me a letter saying they are going to buy it back and then did nothing. Lawyers have told me they will drag this out as long as they can to save money since their attorneys are staff and they outsource the buyback process to a third party who is commissioned by giving you the lowest price they think they can. In other words they are paid to screw you, Literally. Google highest award lemon lawsuit in history Mercedes or impartial services group. When you sum this up, it's poorly manufactured and they can't fix the problem. Even worse is europeans from sprinter chat rooms are contacting me saying they have the same problems and want to know if I found a solution. They don't love the "natural Harmonics" answer. Worse is the popularity of the ford is killing resale value so I can't even sell it for a fair price and it is a few months old. Best offer is 15K less than I paid for it. 4 months old and a 15K discount.. Pretty Sad. Update: 15k spent and 4x4 still not fixed. Mercedes sent me a buyout offer of 4K to go away knowing the new transfer case that should have been put in before the warranty expires was 6K. The power steering hose is a serious and common problem. There is no known cause. Furthermore many are reporting that biodiesel rots the fuel system and costs 6K+ in repairs. My first instance of biodiesel in Illinois caused sensor failure in the fuel system. That was another three days for repairs and I had to wait a week to get into a dealer since they were so backed up. The catalytic converters gum up and go bad and that is another 6k repair. Lots of people pissed about this. The antenna has been fixed 4 times. It is a bad design and a pain in the but to deal with. The only tech who seemed to know his stuff in the whole country is a Brit who worked on them in the uk. He is in Colorado and even he could not fix my van completely. He fixed two things and something else went wrong. The dealer support nationwide is a joke. Very few trained technicians and lots of people learning on your dime. Parts take weeks to months to get in and down time is unacceptable. I was recently in an accident and while I appreciate walking away from a sub 40 mile an hour collision, the van will be totaled because of the way it was constructed and the cost and lead time on parts. After such a terrible ownership experience, it is a fitting end. Do not buy this Van. Especially considering the the 2018 will be a fully new model with a different engine and no carry over. Meaning they are not investing in improving this model and its parts. I can go on and on about how bad this is in reality. You can google it. The best article yet came from an expeditor company whose CEO bashed the van after years of unacceptable problems failed to get resolved. Google "the fatal flaw of Mercedes Benz sprinters" linked in. I had read many negative reviews about the sprinter before I bought it. The size and 4x4 capabilities made me overlook it. It bankrupted my transportation business in 90 days. I
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Piece a crap not a van, Not reliable
Stan, 04/01/2016
2015 Mercedes-Benz Sprinter 2500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
37 of 43 people found this review helpful
Braking down all the time. i have 30 k and first engine light 8 k they replaced engine and gas paddle wiring connectors, 17 k was driving without power barely making 45mph on freeway for the whole month, replaced water pump and thermostat, now both rear doors holders a not working, Bluetooth stop working at 4.5 k what can i say STAY A WAY AS FAR AS POSSIBLE!!! U buying new car for one reason:( so u hoping drive 100 k without problems).
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Don't ever buy one of these !!!
Bruce, 10/16/2018
2015 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
16 of 18 people found this review helpful
I have 4 of the mercedes sprinter vans and all 4 are the biggest waste of money and down time I've ever had to deal with...excluding the trash I take out every Tuesday night!! Well perhaps that too is better. When a dealer tells you the fuel is contaminated...they really mean they have no idea what's wrong with it. Go ahead and buy one for 55k but hear me out...you WILL spend another 55k just in repairs...sensor this...sensor that blah blah blah. Run to a dodge dealer please!!! Or whomever that makes a better product.
Awesome Van
SprinterBill, 11/04/2016
2016 Mercedes-Benz Sprinter 2500 144 WB Crew 3dr Van (2.1L 4cyl Turbodiesel 7A)
16 of 18 people found this review helpful
I purchased the van for private use and will convert it for use as a camper. It's a great vehicle overall... Love the mileage (29mpg on the freeway) and it's really easy to get it around town especially for a big vehicle.
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Sprinter 4x4 Good van but expensive maintenance
Eric Hibma, 01/17/2016
updated 05/01/2023
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
30 of 38 people found this review helpful
This is actually a 6 cyl turbo diesel We sold our 2012 Mercedes Sprinter, which we loved, for a 2015 Sprinter 4x4. We needed the 4x4 as we live on a hill that gets icy and snowy in the winter. With 2wd there is so much torque coming from the turbodiesel that even with Blizzak snow tires we had trouble getting out. With the 4x4 this is a true go-anywhere vehicle! By the way, this is a 6 cylinder model, but Edmunds would give that option for writing the review. The 4x4 (which is actually an AWD system that can be engaged or disengaged) is only available with the 6 cyl engine. We have 8 children, so our family vehicle options are very limited. We drove Chevy express vans and they were horrible! This is the best van available for this size family. It is definitely far from perfect, but still the best available. Update 4/2016: We just completed another trip from Michigan to Alabama and had to leave with a freak April snow storm. We had 3 hours of pure ice highways to contend with and had to leave the 4x4/AWD system engaged on the highway all the way south to Indianapolis. It worked great even when having to pass in the ice and snow and held the van stable even though our snow tires are put away for the season. 4/2017 update. 34,000 miles in and the van has been great. Had a failure of the auxiliary heaters that was thankfully repaired under warranty, otherwise would have cost a couple thousand dollars. We still love it! We just went to IKEA and could haul everything without having to take out any seats. Pros: -strong, efficient motor -4x4!! -each seat has a head rest -rubber flooring that is easy to clean -comfortable impact-absorbing front seats. -the HID headlights are wonderful for night visibility -heats up quickly in the winter with the auxiliary heater. With the roof height it is ideal for getting the kids' coats off and buckled in their car seats -the crosswind assist is definitely a nice feature that has made driving this on the highway much nicer compared to our 2012 model. -decent towing capacity -good backup camera -great side mirrors with blind spot mirrors. -pass-through cabin so that a parent can get back and forth to help the kids on trips. -finally a USB connection so I can plug in my iphone -excellent gas mileage for such a large vehicle -excellent storage capacity inside the van. Carry-on luggage items fit under the seats! -You can slide large items all the way through the van under the seats (I did have to build a divider to keep our groceries from sliding all the way to the front of the van, but I love that I can fit lumber along the floor of the van even with all the kids loaded up) Cons: -the 4x4 system is quite an antiquated system. When engaged it is awesome, but very hard to get engaged unless the van is on level ground. You need to be going less than 5mph while moving before it can engage (no on-the-fly engaging really). Once engaged this is awesome and we even took this off roading to one of our favorite hikes. It made it through some incredible ruts and washouts that I was not expecting. -the brakes squeal (our 2012 model had the same issue). It is intermittent and not terrible, but still annoying. -only one intermittent setting for the wipers which is just dumb. -there are some rattles as we go down our dirt road. It sounds like a cargo van at times on our dirt road, but still much better than the Chevy did. -radio and sound quality are so-so. Better than the 2012 model. -a very sensitive traction control system. Trying to go through deep snow the van's computer wants to apply the brakes to avoid even the slightest wiggle from the rear end. I want to keep up my speed and maintain forward progress and have to fight the van to go in deep snow sometimes. Now with 4x4 this is much better, and not really an issue any more unless I leave the van in 2wd. Even when turning off traction control if there is rear slippage it will automatically re-engage. This is horribly annoying. -no automatic headlights -I still cannot remove the last row of seating, which is the one you would want to remove the most. The first 2 rows of passenger seating is easily removable with 2 people. The seats are heavy, but they come out through the large slider door well. -we have had intermittent issues of the slider door mechanism freezing in severe cold here in Michigan. It is easy to correct, but it seems like that could be improved. -dealerships are often far away unless you live in a city. The nearest dealerships to us are 1-2.5 hrs away. Update 4/2018: we had failure of the second auxiliary heater and won’t be replacing that as it is no longer under warranty. We have had 2 check engine codes that were due to faulty sensors and repaired under warranty in the past 4 months. We still love this van. I wish they had a 15 passenger version of a sprinter 4x4! 10/2020 Great van given all options. Weakness is still reliability. 87k miles 04/2023. 113k miles. Beware, this thing is extremely expensive to maintain. Parts are extremely costly. Just had to do the wheel bearing knuckles on the front end and parts were $1050 each and to be ordered from Mercedes. Had to replace a hub for the wheels since they use the horrible European mounting for tires. A lug snapped in the hub and a new hub is $1300, just for the part! The van is great when functioning properly, but plan on a huge price tag to maintain.
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Money pit from hell
Brian Vogt, 03/12/2017
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
23 of 29 people found this review helpful
I own a highend transportation business and have a large variety of vehicles from Escalades to big Diesel buses and keep my vehicles inside and go over and beyond with maintenance. I don't have enough time to tell you all the problems with my Sprinter you would be reading for two days. this week I spent 2,800 on exhaust filters and sensors drove it 22 miles took it back and spent 750 for another sensor drove it another 30 miles engine light came on again and still at shop.Do not buy one of there vans I don't care how good a deal you think it is. And remember iam just telling you the problems for one week. If you need something the size of a Sprinter go by a Ford Transit much better vehicle. Oh and on the Sprinter Mercedes says they have the best resale value my ass go try and sell one been trying to sell mine and can't even get to a car lot before the engine light comes on.
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m/b now own's my pile of junk Florida Lemon law
william LEE mitton, 02/28/2017
2015 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
13 of 16 people found this review helpful
vehicle will not operate in any city ,urban , metro environment . DPF will not re-gen and re-gen failier's dumps diesel into crankcase to mix w/ motor oil. My sprinter 2015 after 18000 miles never needed a drop of replacement oil (burn-off) in fact my engine had 17 gallons of fuel mixed with oil , before m/b bought it back 11/17/2016 lemon law case # 2016-0378/stp florida court . Every 600 miles or so high oil level lite and buzzers come on and you have to drain fuel/oil mix 2 or 3 quarts and then go another 600 or so . 47 day's of loaner cars then said it was my city driving was the problem . State of fla. asked m/b lawers how could they sell a vehicle to anyone that doesn't live in Montana , cause that's the only place this could possibly work ! this whole DPF system is junk
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Too darn complex
lo ko, 03/13/2017
2016 Mercedes-Benz Sprinter 2500 144 WB Crew 3dr Van (2.1L 4cyl Turbodiesel 7A)
12 of 16 people found this review helpful
The owner's manual says to read it BEFORE driving your new van(the sales folks won't tell you that) .It'd take you a couple days to do that.This is one complex machine & the poorly written manual only makes it worse.Had I read it 1st I wouldn't have bought this van. I get 24.4 mpg ,have only 800 miles on it so far and have driven it only in snowy,mountainous country.It is so complex I don't like to drive it.Am a retired(for 20 years) fireman with a lot of diesel fire truck experience but this MB diesel is a different animal. I did put nokian snow tires on it & they work well.Mine is a 2 wheel drive.I have a 2000 GMC all wheel drive van that I will never,ever get rid of,it's reliable & SIMPLE.
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170k trouble free milles on my 2015 4cyl
Ed, 10/08/2017
2015 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
8 of 11 people found this review helpful
170k trouble free milles on my 2015 4cyl
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7 (& counting) weeks out of service in 2019
JJ Smith, 12/21/2019
2015 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
6 of 8 people found this review helpful
I bought this vehicle in April 2015 from an Indiana based converters of mobile grooming vans. (They are, justifiably so, held in high regard in my profession). I was in a horrible accident & my original conversion 2013 Ford 350 Econoline was totaled. At that time, there were only 3 chassis to chose from & only one diesel option: the 2015 MB Sprinter 3500. I put $63,000 down. & decided, rather than waiting an additional 3 weeks on top of the 3 months it took for insurance to figure everything out, to have one fabricated for me, I’d buy one another groomer ended up not getting because her financing fell through. I was super stoked to have a end new Benz! Even if it was a lowly work vehicle, I knew the curb appeal, the streamlined elegance (compared to the top heavy or lumbering Ford models), & me being the only Mobiler in a VERY large, densely populated area with a MB would exponentially increase my bona fides & service fees. I was so proud of “Martha”. Folks at gas stations would comment on what a nice van I had, many asked to have a peek inside. Then, at little under 2 years & 26K miles, the nightmare began: check engine light proceeding it refusing to upshift past 2nd gear. Rinse & repeat 5times in a little over a year only add sudden, unexpected loss of power (without the initial shifting problem). Such fun times to be had climbing up steep, long bridges bristling with semis & lost tourists, when the van just loses power & the only thing standing on the accelerator to try to get it to “snap out of it” does, is help you see further down the road. The code said Throttle Actuator stuck. The 4th time I was a mere 10 minutes away from dealership who’d just fixed it for the 3rd time, when it started malfunctioning again. That 4th time, I hired a lemon law attorney & was advised that that MB were notorious for being especially douchy about taking responsibility for their garbage vehicles. And they were. They “declined to negotiate a settlement” according to the LL attorney. Time #5 (mid January 2019) was literally 2 days after I got word MB refused. Some muckity muck was finally yanked out of the ivory towers, & it was apparently found to be a the common problem of the exhaust gunking up & clogging & not burning off. ⭐️I remember the lead mechanic telling me, on time #4 that if the throttle actuator issue wasn’t resolved, I’d need a whole new transmission. Total time down from this issue: easily 30 days with the last time being termed indefinite but ended up being 15. Remember this van is THE mobile component & sole hauler of the 68 sqft salon conversion including an Onan diesel 8000 generator, 4 horsepower velocity dryer, AC, 70 gal fresh water tank. No van no work August, 2019 found me unable to unlock the double doors which are the only way to access genny, inverter batteries, shore power switch, shore power cable, all fuses @ plumbing. Rendering the van useless once the genny popped a fuse (salon AC does it). Dealership didn’t have a van loaner for me & refused a civilian loaner. 1 week off the road burns up the last of my nest egg. I take it to another dealership: 90 miles round trip, $80 on fuel & tolls, 6 hours driving, three failed attempts at fixing the cab AC & actually making the locks worse, I take it to the regular place. Note: it used to take one button press to actuate key fob now it’s 3...or 4... or 5 Almost 3 weeks out of service $6K+ lost revenue December 2019: whining sound that grew louder from engine, transmission getting squirrellyer by the mile. The worst was when I was taking a left, cutting across 4 lanes of traffic & was almost across the first lane, the thing just refused to accelerate & the 3 lanes, with 3 cars I had had ample time to get across, were barreling down on me , so I threw it into reverse, my dogs slamming into dash and wind shield, to avoid being t boned by thrice over. It had trouble upshifting from 2 to 3 slipping, or RPM’s would go very high before it’d change, twice heard a thunk as I went from P to R: Needs new transmission & a torque something or other. As of this writing, been in since Monday December 16, 2019. Note: It was on the brink of needing one from throttle actuator malfunctioning almost exactly a year before. I’ve lost tens of thousands in revenue. I’ve lost dozens of CLIENTS. I’m not a delicate flower by any means but it really does take a toll on me to wonder/worry almost every shift if the van is going to lose power at another dicey inopportune time in my areas notoriously fast driving bad traffic. MB; I’ve spent my entire savings, & borrowed money to pay recurring overhead costs INCLUDING the VAN PAYMENT, I am broke & struggling because you think it’s perfectly acceptable for me to drive this lurching, 6 wheeled hell wagon. Y’all got your $, right? I’ve made it a mission to tell everyone to NEVER buy a MB. Oh, I’m a Single Mom. So thanks for zero vacations & drained college fund
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One BAV (Big Awesome Van)
Brett, 07/29/2018
2016 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
6 of 8 people found this review helpful
If you are looking for a full sized van you should really consider the Mercedes-Benz Sprinter. I've had this van for almost a year and I have almost 20,000 miles on it. I like to drive it mostly on regional road trips but I've been to PA and back from NV. The gas mileage is decent for such a large vehicle. I've gotten as high as 25 mpg on longer road trips but usually average about 22 mpg. Don't be intimidated by the Sprinter's size. My wife almost started to cry when she saw how big it was. It has the same top-down footprint as a full size truck. It's just way taller. And easier to maneuver (I think). It holds just about anything inside. Because it has 12 seats the payload is 2900 pounds. That's more than some full sized trucks. The Sprinter has decent acceleration (I have the 4 cylinder engine) off the line but lags a little accelerating from 60-80 mph (don't judge, there are highways out west that have 80 mph speed limits). Mercedes governs the Sprinter's top speed at 82 mph. I've heard 85 but I can't go faster than 82. This is a good thing. It drives and handles like a truck and the fanciest thing about it is the logo on the grill. The A/C is decent and the entertainment system will suffice. Overall, it's a well built vehicle that can haul just about anything you can fit inside it.
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lemon, lemon, lemon
lemon, 09/01/2017
updated 03/05/2018
2016 Mercedes-Benz Sprinter 3500 144 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
6 of 9 people found this review helpful
Aibag red light is on all the time, the sliding door has a plastic chain to Carry the electrical wire. the chain is crack and the electric wire is destroyed. the door doesn't closes properly. the second shift is getting stocked when you drive slow/cold. getting in to high rpm for 3rd shift. 4 months old van with 10.000 miles. Airbad issue repsired by dealer and also sliding door chain. 2 ND shift is still an issue. It's been reported and I'm paying extended warranty.
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30 Months Old - 26 Workshop Visits CHECK ENGINE
Dean G, 01/01/2019
2016 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
2 of 2 people found this review helpful
This Van was a very expensive mistake, bought brand new and has been in to Schumacher Mercedes Benz in Scottsdale 26 Times with the check engine light. Limp Mode has become almost part of my daily commute. The steering column has been replaced twice. Accelerator Drive by wire pedal has been replaced 3 times. The BluDef system has been completely replaced 5 times. Mercedes needs to look long and hard at this turd design. $55,000 Work Van that needs to go ASAP. I hate this thing!
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Expensive
David Williams, 11/11/2019
updated 12/26/2019
2016 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
2 of 2 people found this review helpful
I have had to replace all 4 wheel speed sensors and the transmission/torque converter on my 2016 Sprinter. It was slightly over the 36 month warranty period and was under 36,000 miles when the transmission failed. I have requested Mercedes to compensate me for the transmission replacement, with no success so far. The oil changes at the dealer are quite expensive.
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2nd Sprinter is a 2015 the first was the 2006
Milou Owen, 10/06/2017
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
5 of 8 people found this review helpful
The 2015 gets amazing fuel economy in the 4 cyl 7 spd transmission 144" WB, Hight Top, 2500, Passenger Van version. The road noise is much improved over the older model. The seating arrangement is smart. I take out the last 2 rows of seats as needed to haul equipment. It is a very versatile and impressive looking/ performing van. The best in it's calls, in my opinion. I checked all the competitors before buying this one and was not impressed with the competitors, look, performance or cheap looking designs. Get great fuel economy and enjoy your quality ride.
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Best Vehicle I Ever Owned since 2015
Lady with a Sprinter Van, 10/06/2021
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 1 people found this review helpful
I own a 2015 Mercedes Benz 2500 Sprinter turbo 4 purchased NEW. I do not have a car just my Sprinter. I have put no money into it since I purchased it other than maintenance. Mercedes has done upgrades and backed their product. I am referred to as the Lady with the Beautiful Van. I am selling mine and buying a new one. I take care of my van and my husband and I are the only drivers so we know how it is treated.
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Excellent Fuel Mileage, Handling, Design and Style
Chuck, 11/08/2021
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 1 people found this review helpful
This is hands down the best vehicle in it's class available by any automaker.
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Best Rig our family has had
N97420, 08/30/2022
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 1 people found this review helpful
We bought our 2015 Freightliner Sprinter passenger van back in 2017 “used”, it sat unused in a warehouse for 2 years, still had plastic on the seats and the Marony sticker for $55,000 on the window. We have the 6 cylinder diesel, 144” with the highroof option. Ours is rear wheel drive, not the 4x4. Our family has a small side business, that has us dropping off a load of heavy boxes every month or two. This truck handles everything we throw at it and delivers amazing performance at near 20 mpg, or averaging an amazing 25 mpg on our last 3,000 mile road trip. It’s amazing that it carries my family and our boxes without compromising fuel mileage and still handles so well. Before I drove the Sprinter, Highroof Van I was afraid it was going to be tippy on the corners and horrible in the wind, after 100,000 miles of enjoyable driving I can say this rig handles better than anything in its class, even better than the SUV’s we’ve had. The side winds are handled w/ some amazing technology that kicks on when it’s needed to keep you in your lane, although it hasn’t kicked on more than 2 times in the last 100,000 miles. The cornering is also superb, Mercedes put their best steering in this rig. The van doesn’t feel tippy in the least and likely because it’s center of gravity is lower than it appears. There is also some great technology to help keep you right side up and very nimble. The seating position is superior to the Transit, which has you sitting lower, without the commanding view of the Sprinter. Our rig comes with the V6 diesel, which has 14 quarts of synthetic oil, requiring a 20,000 mile service interval. We found a mechanic in our area that services Sprinter delivery trucks, they do are far less expansive than the dealership. Some people have bad experiences with their Sprinters. These diesel rigs, as it explains in the owner’s manual are not meant to be driven solely as city rigs, it says no more than 300 continual (low speed) city miles, or it may in fact destroy the engine, also no long time idling. Some city miles are okay, as I drive my kid to school in it, travel to the store, but faster, longer periods of highway miles are periodically needed for the emissions to work correctly on these new diesels. My 2015 Volkswagen TDi has the same need. We had the emissions system updated for free, under the service bulletin, at no cost, about 6 months ago. This also extends the warranty period on many of the most costly parts. The rear seats are heavy and not the most consumer friendly to remove, but after practice I’ve learned how to remove any rear seat by myself, using an extended engine lift & alittle technique. The rear most seats also need a claw hammer to release the seats from the floor, see YouTube. It takes my just a few minutes to remove a couple seats. Our biggest, most annoying issue has been with the Bluetooth sometimes not working, outside of that we’ve been very fortunate to not have anything serious issues thus far. Assuming you have good techs, if you treat your Sprinter well, it will treat you well in return. So far, after 6 years and 100,000 miles we enjoy our Sprinter and we look forward to many more long road trips.
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Don't Buy a Sprinter Van
gjj, 12/03/2019
updated 06/04/2021
2016 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 1 people found this review helpful
Had a 2016 Sprinter 2500. Purchased new, constantly in the shop for repairs. NOx sensor failure 5 times. Speed sensor failure 4 times. Was in the shop for 40 days during the first 6 months of ownership. Many other repairs were required. Buyer beware, don’t just walk away, run [html removed]
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You would expect better out of MB
Dogtrainer4life, 01/14/2022
2016 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 1 people found this review helpful
Roof top air has had to be fixed 3 times in the last 2 years. Motor fan inside replaced. Def fluid hose went bad. Clutch fan needed replaced. No gauges for the def fluid until you are low. And no way to measure it so you just guess. Lacks power up hills. Burns through headlights every 6 months and I don’t do much driving at night.
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2016 Mercedes-Benz Sprinter Van
Tom, 10/06/2019
2016 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
1 of 3 people found this review helpful
Dependable, clean, beautiful, and fun to drive! Backup camera, BlueTooth, Navigation. Enjoy the wide view from the driver's seat. Automatic transmission and Intercooled smooth running Turbo Diesel I-4 2.1 L/131 engine. Wheels: 6.5J x 16" Steel, Vinyl/Rubber Floor Trim, Urethane Gear Shift Knob, Tunja Seat Upholstery, Transmission: 7G-TRONIC Automatic, Transmission w/Sequential Shift Control and Oil Cooler, Tires: LT245/75R16, Tailgate/Rear Door Lock Included w/Power Door Locks, Strut Front Suspension w/Transverse Leaf Springs, and Streaming Audio. Additional Information Turbocharged, Rear Wheel Drive, Power Steering, ABS, 4-Wheel Disc Brakes, Brake Assist, Steel Wheels, Tires - Front All-Season, Tires - Rear All-Season, Conventional Spare Tire, Tow Hooks, Rear Defrost, Privacy Glass, Intermittent Wipers, Third Passenger Door, Power Door Locks, Daytime Running Lights, AM/FM Stereo, Bluetooth Connection, Bucket Seats, Rear Bench Seat, Adjustable Steering Wheel, 3rd Row Seat, Keyless Entry, A/C, Cloth Seats, Power Windows, Engine Immobilizer, Traction Control, Stability Control, Front Side Air Bag, Tire Pressure Monitor, Driver Air Bag, Passenger Air Bag, Front Head Air Bag 2016 Mercedes-Benz Sprinter 2500 144 WB Passenger Van
Best Van Available!!
Reggie Hammond, 01/12/2016
2015 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
4 of 21 people found this review helpful
The Sprinter is the Best Van Available - bar none! It has a huge volume of space and runs like a top!
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It’s everything we need
N97420, 08/13/2024
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
0 of 0 people found this review helpful
Our 2015 Sprinter passenger van has been our family wagon for the last 7 years. We’ve accumulated 130,000 miles thus far and it’s been our best family rig thus far. We drive 20,000 miles every year, many on the freeway for vacations & appointments out of town. It’s been very low maintenance, requiring an oil change only every 20,000 miles, which is annually for us. The oil tests show that we could go twice that distance, but every year is fine for us. The Sprinter has proven handy for pulling our VW Golf behind, for its service appointments out of town. The Sprinter, w/ the V6 diesel has returned good mileage, as high as 25, but usually around 20 mph. It has been comfortable on the longer road trips. On the downside, the rear seats are heavy & require an engine lift to install & remove them. When installed, they occasionally rattle over bumps. They do not recline. On the positive side, these seats can be replaced w/ much better aftermarket seats that do recline and will work with the current floor anchor points, they just cost 💲. The Sprinter handles very well on our twisty highway roads and it has proven surprisingly sure footed even with strong gusty cross winds. Over all, we love it.
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David Dunning
DrPepper, 10/17/2020
2016 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
0 of 0 people found this review helpful
Great.
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