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Used 2021 Mercedes-Benz E-Class Consumer Reviews

4.5 out of 5 stars
33 reviews

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We have a limited number of reviews for the 2021 E-Class, so we've included reviews for other years of the E-Class since its last redesign.

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Pros
Cons
5 out of 5 stars

Amazing redesign

Wiensm, 06/07/2021
2021 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 11 people found this review helpful

The new redesign made the new E class the best looking midsoze luzuary car. I used to own a c63s Amg and I was surprised how peppy the new 450 engine was.

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5 out of 5 stars

From Toyota to the E-Class

Ray Swindle, 12/26/2020
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
4 of 4 people found this review helpful

I am sure it is easy to be impressed going from a Toyota to a MB E-Class. I keep my vehicles for 9+ years before I move on to a new vehicle. Toyota reliability is why I have been buying Toyotas since 1975. Now it is time for us to move up to a quiet, comfortable sedan. I have spent a year reviewing articles for "quiet" cars. I thought my research would have me in a Lexus ES (Hybrid). We drove the Genesis G-90, (nice car, but huge) then the Lexus ES. The Lexus dealer told us the ES was their quietest vehicle since the GS had been discontinued for 2021. We were very disappointed with the ES. It had the typical wind noise we lived with in our Toyotas. We were very disappointed. The interior was OK for top of the line Avalon, but not for a $55k luxury vehicle. I succumbed to realizing our search would probably lead us into the German luxury segment. We made an appointment to test drive a 2020 E Class E-350. My wife and I were halfway into our test drive and talking about how the E-350 met our needs. The vehicle is a service loaner with 5k miles on the odometer. The dealer made a satisfactory offer on the vehicle and we drove it home the next day. I am not too sad we didn't get to the Audi A6 and the BMW series, but we knew we had found our car. We have now had it two weeks and added several hundred miles and we are continuing to learn more about the capabilities available in the digital programs. What I like about the vehicle is the quiet, comfortable ride, the Burmester sound system and the 12.3" multimedia system to control nearly every system in the vehicle (including the ability to operate it from the steering wheel).

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Worst Car I have ever owned.

A really unhappy customer, 10/06/2023
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
8 of 10 people found this review helpful

I am 71 years old and have purchased many cars in my life. As a special treat for my retirement I leased a high end Mercedes E450 (MSRP over $80,000). Took three trips with the car, broke down each time. When I hit 70 mph, it felt like I was driving a school bus. The one time I took it to service they fixed the transmission. The next time they said it was the wheels (paid $600 to have wheels straightened and that did no good. Finally, they said it was the tires. I had already changed the run flat tires two times because of bubbles in them. It got to the point where I was afraid of driving it. And then, to top it all off, the lease-end process was a complete nightmare. They clearly raked me over the coals. This was the worst car I have ever owned and the worst car buying experience. Buyer beware!

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1 out of 5 stars

The MBUX System Gets a D Grade

Donn Pearlman, 07/06/2021
updated 01/10/2022
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
35 of 52 people found this review helpful

My wife recently purchased a 2021 E350 with the Prestige Package because she wanted the Surround View Camera system. This was the fifth Mercedes-Benz vehicle we've purchased over the years, but we are both greatly disappointed with this car. The MBUX audio and navigation system is complicated, not very logic-intuitive and at times downright frustrating. The Surround View Camera requires two steps to activate. After pushing the camera button on the center console you then have to select a specific camera view by touching the far right side of the dashboard screen -- a potentially far stretch for some drivers to reach. The sunblind does not automatically close when you close the sunroof; you have to manually pull the blind shut, a rather cheap thing for a "Prestige Package." It appears the Owner's Manual was written by lawyers more interested in repeatedly warning about not sticking heads and arms out the windows than in providing easy-to-understand "how to" information about the car and its functions. Overall grade: a "D" as in disappointed. Update: we were so unhappy with this vehicle that we traded it in after just three days and only 68 miles to purchase a 2022 Genesis G70.

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5 out of 5 stars

Comfortable with good tech and fun to drive

RaleighEd, 06/30/2023
updated 01/03/2025
2021 Mercedes-Benz E-Class AMG E 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
3 of 3 people found this review helpful

Great combination of sportiness, comfort, and luxury. Confident at speed with plenty of power in reserve. Early teething problems with battery issues and recalls made the first year a bit of a chore but after a few long road trips, I love the car and its capabilities.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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