Used 2018 Mercedes-Benz E-Class Consumer Reviews
Used E-Class for sale
Traded in my 2011 Porsche 911 Turbo S Cabriolet
cphollis, 04/15/2018
updated 10/31/2018
2018 Mercedes-Benz E-Class E 400 2dr Convertible (3.0L 6cyl Turbo 9A)
12 of 13 people found this review helpful
Yeah, I had a great ride. Bucket-list car. But who needs 500 hp and launch control to go get groceries? 2.8 sec 0/60, btw. Serious firepower. AWD launch with all four tires smoking. Big fun, but realized that is was too much car for my situation. Good thing I got it out of my system. I was looking for something more comfortable to drive, more of an open-top boulevard cruiser. Found it!! The E400 Cab spoke to me on almost every level. Checked every box on my shopping list. No, I'm not going to win every stoplight drag race as before, nor be able to do 70mph sweeper on-ramps, but -- hey!!! -- I think it's a great car for the money. And I don't have to work so hard when driving it. Updates later. -------- Update after several months: still love it for what it's good at. Luxo cruising with the top down and a bit of sport when you want it. The control layout -- while perfectly logical -- are different enough from other cars that there's the occasional awkward moment when I switch between cars. Like I go to put on the wipers and mistakenly put it into neutral. OK, no biggie. And I wish I could find a way to permanently turn off the auto-stop feature. But that's about it in the complaint department. All my other big-buck cars had a much longer complaint list, just sayin' Likes? Room in the back seat for adults. It matters. Top up, it's a full-on sedan -- zero road noise. Enough power that you don't find yourself wanting more. Very, very crisp responses. Certainly not a track contender, although it wouldn't suck, but not my thing these days. Very compliant suspension: firm enough for fun, but not harsh in the least. Fun stuff on the screen, like torque and horsepower displays. My wife looks forward to driving it, as do the kids when they visit. Something about this car makes you subtly relax when you take it out. I don't think about life's problems, I think about how nice the ride is. Maybe it's the ionizing air freshener. Maybe it's the pristine sound from the speakers. Maybe it's the interior aesthetics, or the big display screen. Or all of them. Bottom line: I am quite happy with my purchase, and have noticed others in my neighborhood since buying mine. So I'm not the only one in my demographic who went this way. Lots of good cars in this price range, to be sure. But this one is a keeper for me.
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Bad service, no spare tires, and useless app
Jing, 01/30/2019
2018 Mercedes-Benz E-Class E 400 4MATIC 2dr Coupe AWD (3.0L 6cyl Turbo 9A)
39 of 46 people found this review helpful
It's a nice car when everything works. But everything does not always work. In northeastern winter you'll have blown tires. And when that happens you'll be stranded just as we did! Had 4(!) blown tires in 2 days! Wasted two days in the dealerships. Customer service is terrible, both at the dealerships (no loaner cars, took hours and hours to get new tires -- altogether 10+ hours), and over the phone (took 20+ minutes to send the tow truck, and by the time the car was towed the dealership was closed. Had to spend the night nearby). The problem is MB took out the spare tire from the car but could not handle the necessary service part resulting from it. They subcontract lots of service apparently. Another thing is the remote start just doesn't work. During the 18 months I've driven this car, it worked maybe 5 times. Today it's 10F outside and this stupid car won't remote start! I will never buy a mercedes again.
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2018 Mercedes-Benz E-Class for sale near you
Showing 3 of 47 listings
- E 300MSRP: $20,90025 mi away
- E 300MSRP: $17,95090 mi away
- E 400 ConvertibleMSRP: $31,998In-stock online
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The best convertible in its class
GB, 03/10/2018
updated 09/14/2020
2018 Mercedes-Benz E-Class E 400 4MATIC 2dr Convertible AWD (3.0L 6cyl Turbo 9A)
20 of 23 people found this review helpful
I custom ordered for my wife and it took 3 months, definitely worth the wait. Got it fully loaded with Premium 3 package, AMG package, soft close doors, massage seats and Dynamic air suspension which are a must in this car. It’s been a month and she loves it. This car can be whatever you want it to be. With the top us, it’s as quiet as a sedan . With the top down and air cap on, the wind just barely touches you in the front seats. 19” staggered tire awesome to look at and stick to the road when driving. Just so much tech packages in he car is just mind boggling. 0-60 in almost 5 seconds is not bad at all . I only worry about is maintenance and hence 7/75k package gives me peace of mind for now. Metallic paint is a must (we have got white with blue top). With 4 wheel drive 4matic ,it’s definitely a car for all seasons. Still stand by the above review. After 2.5 years of owning it, she still loves it and there are no issues to report other than tires (lasted about 15k miles)
Spectacular Automobile
Frank, 02/08/2018
2018 Mercedes-Benz E-Class E 400 4MATIC 2dr Convertible AWD (3.0L 6cyl Turbo 9A)
9 of 10 people found this review helpful
I have owned a 2018 E 400 Cabriolet for about 2 months now and all I can say is that it is the most sophisticated car I have every owned. It has show stopping design, especially the interior and state of the art technology. It is super quiet with the top down and up with a triple layer soft top. The turning radius is go kart like. The headlights light up the night and the brakes are incredible! Overall, compared to the Audi A5 convertible it is light years ahead of it in styling, tech, and ride. BMW is not in the same class as this automobile. You just have to drive it to understand. It is truly a work of art.
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Beware, skin deep beauty, illusion falls apart!
Disappointed Car Guy, 09/05/2018
2018 Mercedes-Benz E-Class E 400 2dr Coupe (3.0L 6cyl Turbo 9A)
45 of 57 people found this review helpful
== If you are not a car person, and you recently upgraded and are loving your pretty new car then stop reading! Just enjoy it! == But if you are thinking of buying this car and are a car person, read on and you might reconsider. I waited to write this after driving this car nearly a year. I love cars and I have owned or driven a lot of different cars and I'm usually the person everyone asks their buying questions from, so I usually don't make mistakes myself when buying a car. But I fell in love with the looks of this car, which was a BIG mistake! Car companies do this thing of first brining the new look/tech to their higher end models which most people can't afford and trickle it down to lower end models eventually. Usually I'm okay with this practice. I very much loved the new S class interior when it first came out. Then the S-coupe... what a gorgeous and well made car all around... the attention to every detail. But of course way out of the budget. Then I saw this E-coupe when it first hit the showroom... it seemed like basically the same thing as S coupe for about third the price! Wow! I bought one with almost all the options... felt like such a "good deal"! Not so fast. This is a Frankenstein of a car... yes, it has a beautiful interior very similar to S coupe, of course not quite the same level of finish, which I can forgive. But the rest.... it just doesn't come together and has no refinement. For example: Constantly my windows don't close all the way and I have to keep playing with it to close them. It happens randomly. The dealer has already "fixed it" once, but keeps happening, so I've given up from constantly having to take it back. I was excited about the new Apple Car play option, but it randomly crashes the WHOLE system... you can't even go back to normal navigation until you pull over to the side, shut down the car and restart! I was also excited about the wireless charging pad the car comes with, but coming even near it activates Apple Pay, and makes my iphone want to charge me (come on Mercedes, you already charged me enough!). It is annoying because I usually use Google Maps (since Apple Car play was a bust) and so I can't even get my phone NEAR the front area of dash or my phone keeps switching to Apple pay and I have to keep dismissing it to go back to maps while driving... super annoying, specially if by accident you forget to keep your phone far back/away from the dashboard! I was also very excited about the supposedly new steering assist that came with my VERY expensive options package... it simply only works when it randomly decides to work... even when the green steering wheel icon is on (meaning it is supposed to be working!) but it just doesn't do anything half the time, yet other half it decides to steer for you. So that's just a couple examples of where the high tech seems just thrown in and not even tested before shipping and doesn't seem even safe! (BTW, I brought all this up several times through various channels with MB, and they basically said "you are right, we are very sorry, we'll work on it in the future" which doesn't help me at all, so I'm hoping at least this review will save you from the same issues). Then let's talk about the drive. It drives like a Mustang (base model Mustang, not GT!). Sure, not a bad thing if you are coming from a Prius and this is the only upgrade you have sampled/experienced. Mustangs have come a long ways and are a great drive for the price point. But when this car costs more than double the mustang (triple with my options), I would expect a little more finesse! The suspension is so, so unremarkable. If I closed my eyes (not recommended with the fake/half working tech!) I really wouldn't be able to tell the difference at all. The car leans, but not in a fun way because of slightly underpowered engine. It's not really supposed to be a sports car, more of cruiser, so all the leaning and mediocre suspension is not justified at this price point and for the MB brand. Yes, it is more fun in sports+ but then the transmission shows its weakness and it is super choppy and makes you look like a teenage driver learning to drive for first time with all the jerks and pulls. So it doesn't succeed as neither a sports car or a cruiser, certainly not as a comfortable luxury car. I could write a lot more, but I think you get the idea. I feel trapped in my lease and will try to get out as soon as I can. The car is pretty, no denying that. But that's it! It's only skin deep. It doesn't have good quality underneath, and it just doesn't come together as one cohesive vehicle. It's as if many different departments just threw in their their techs designed for different models and there wasn't a single designer making sure it all works well/in harmony together. Again, if I had paid the price of a base Mustang for this, or even say 50% more, I wouldn't complain at all, but for this price range (70+ when you add options) I expected more than just outside beauty.
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