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Used 2019 Mercedes-Benz CLA-Class Consumer Reviews

3.9 out of 5 stars
36 reviews

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We have a limited number of reviews for the 2019 CLA-Class, so we've included reviews for other years of the CLA-Class since its last redesign.

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Pros
Cons
2 out of 5 stars

Worst Mecedes - Kept for less than a year

jinoc, 04/03/2015
updated 10/06/2017
2015 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
23 of 28 people found this review helpful

This is not going to try to explain that the least expensive Mercedes Benz is comparable to better cars I've owned. I think the reasons why you'd pick this car over it's competition (A3, 228i) are mostly a matter of personal taste and priorities. In this case, attractive lines and styling and a terrific stereo. Their Premium package adds a lot of the must-have features in my opinion, so that's probably something to consider. Driving the car is a disappointment- the transmission shifts are rough, seat comfort is poor, and it picks up a lot of road noise. This is a car for someone that does not enjoy driving as much as how they look driving. Back seats are useless, no coat hook, no headroom and no legroom. Fit and finish are not up to par - you know you are in a cheap car after diving it around for a while. The hope perhaps is that you would be so distracted with the odd and obnoxiously large info-screen that seems to be a design afterthought, and admittedly a great stereo. If I were 19, this is a good car. Can you get a loaded VW TDI or Mustang for the less money? Yes of course. Is a 228 or an A3 more fun to drive - yes.

Technology
4 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Attractive Car but with minor flaws

Derek Fan, 02/22/2017
2017 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
5 of 5 people found this review helpful

Sporty car with good agile handling. The size of this car makes racing a natural. The stiff suspension is based on personal preference. Since it's a sports coupe category it shouldn't be a problem for most.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2019 Mercedes-Benz CLA-Class for sale near you
3 of 27 listings
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1 out of 5 stars

Just another sedan

Owned multi, 06/08/2020
2018 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
8 of 9 people found this review helpful

Disappointed in performance beyond the test drive. Skates in the rain, very uncomfortable interior for men over 5’9”, not worth the increased maintenance cost, high $ damage in the slightest bump Unlike older models (think parking garage), etc. Will look for another make when affordable to trade.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
4 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

First time lease

Christin, 07/05/2016
2016 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
11 of 13 people found this review helpful

Let me begin by saying this is my first new car, ever. This is my first Mercedes & luxury vehicle. I am accustomed to the Mazda3 & GMC work truck...that being said, anything new is a significant step up so take this review with a grain of salt. For a "basic" CLA250 model I am impressed with the gorgeous bodylines & technology. The keyless entry has become common, but for me this is new & so convenient. There are 4 or maybe 5 different driving settings. I'm not a huge car person but I was so impressed by the significant changes I could feel by switching mode from comfort to sport or ECO. This car is very polished inside & out. I scored a great lease special, be sure to look out for them online. I assumed this was not doable & I would get a new Mazda3 or something practical...so happy I "splurged" (mind you, my payments are LESS then my USED Mazda3). I got a really amazing car, to me at least. Even my grandparents who have been frequent Mercedes customers, loved my new "beginner model" CLA 250 inside & out. Side note, I am a petite girl...this vehicle suits me perfectly! My boyfriend is 6'2 & he says he fits comfortably in the passenger seat however when the sea is that far back it is difficult to have ample visibility when backing up. lol.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

I love everything about driving this car!!!

Angellette, 02/06/2016
2015 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
10 of 12 people found this review helpful

I got this car fully loaded as a birthday gift from my husband August 2015. I love driving it and it will go. Its excellent on gas we've made two trips to thr south part of Georgia so far. It took hardly no gas. It's hard for me to drive my CTS now. Not because of the comfort, because the CTS is definitely comfortable. But the CTS feel heavy after you drive the CLA all the time. I have no complaints. The only thing I would change is the material that the storage compartments are made from. But overall I love this car!!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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