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Used 2016 Mazda CX-9 Consumer Reviews

4.3 out of 5 stars
91 reviews

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3 out of 5 stars

Need More Features for a $45K SUV

Mink70, 07/29/2016
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 18 people found this review helpful

Considered this car for my wife and as a second car for trips. Agree with another reviewer that Mazda has produced a very good midsize SUV but has failed to add features that make the top trim models worth the $45K+ price. With a few changes, Mazda could hit it out of the park with the CX-9. The seat bottoms and back could could be a bit wider by falattening the side bolsters without widening the compartment. Can't understand why passenger seat is only 4-way on a SUV of this price. Need to have power 10--way driver and 8-way passenger adjustments. Heated and cooler front seats would be a selling point. There also is no heated steering wheel. Interior and exterior color combinations are limited in Grand Touring (no silver with light interior) and there's only one interior color for the Signature, whose leather is of high quality but a tacky color compared to its European competition. No front park assist (beeper) or surround camera like Japanese and Korean mfgs. On the other hand, access to 3rd seat is better than most in its class, the AC is excellent, the infotainment system is the best of breed, and overall handling and comfort is superior. Mazda may have limited its trim because the 2016 CX-9 is the first generation of this new model. Hopefully, the company will produce enough upgrades to actully justify its being considered an upscale midsize SUV.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
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5 out of 5 stars

Zoom Zoom into luxury

Jason, 06/13/2016
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
5 of 9 people found this review helpful

luxury,luxury,luxury super quiet cabin amazing technology great performance and mpg love this suv ...

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Lemon from day 1.

Jim, 04/14/2017
updated 04/16/2018
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
3 of 5 people found this review helpful

We purchased the CX9 Signature because of enhanced safety features, improved looks, and appealing level of creature comforts compared to our 2014 CX9 Grand Touring. WE OUR HAVING MAJOR REGRETS! Within less than 200 miles a large fluid leak from the rear axle area. Upon manufacturing they forgot to tighten rear differential plug...NICE! Still no assurances from dealer or manufacturer of no long term damage to rear end. Since about 3000 miles a very bad rattle in front drivers area, loose airbag mount! Most recently around 12000 miles, drive shaft has had to be replaced due to bad seal which was also leaking. Now, with just over 14000 miles, terrible wear and cupping on tires. All this with regular scheduled maintenance being performed as suggested by dealer and Mazda. Oh by the way, Mazda finally responds with ......"Sorry for your troubles here's $200 gift certificate." Look for another SUV option!! DUMPED THE VEHICLE AND TRADED FOR ANOTHER!!!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Better than Pilot

Steve, 09/19/2016
2016 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
3 of 5 people found this review helpful

Great for 3rd row access with 2 car seats in 2nd row. Honda did not think of this for the pilot

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Watch out for narrow driving position

Harry, 12/11/2016
2016 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 22 people found this review helpful

I test drove the cx9 several times. I really wanted to like this car. The front of the car is just beautiful. The major reason why I did not purchase the car is the narrow driving position. The gas pedal is just too close to the wall. I hope the Mazda engineers can move it an inch to the left. The 4 cylinder engine is just OK. Highlander has the same MPG but with 6 cylinder engine. Hope Mazda can work a few things out to make this a great car! It is also too early to tell how reliable this engine is going to be for the long term. When I buy cars, I'd like to keep them for 10 years.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
1 out of 5 stars
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