Used 2020 Mazda CX-5 Consumer Reviews
Used CX-5 for sale
A great vehicle to drive!!!
Dianne, 09/18/2020
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 6 people found this review helpful
I love this suv! We traded a 2018 for the 2020, same exact vehicle, Pearl White with Parchment White interior. It is even more fun to drive! Great response to uphill drive, great cornering, just a fun drive! The interior is so classy, also!!! My 4th Mazda: 2 Trubutes and 2 CX5s since 2000. We still have the 2005 Tribute. We have never had to take one of them to be repaired, ever!! Only tires and batteries!! That in itself is a testimony!!
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Mazda are dangerous
Jorge Junior, 09/29/2020
2020 Mazda CX-5 Sport 4dr SUV AWD (2.5L 4cyl 6A)
55 of 72 people found this review helpful
Please be aware of all the brake problems Mazda has been having in several years!!! The Mazda 3 and 30 just got recalled for loose hardware in the Caliber!!! The CX5 has had earlier model with Brake problems!!! My 3month 3,000 mile CX5 failed to stop on me and slammed into a building! At 3,000 miles my caliber was damage and my rotors work worn out. Yet Mazda wanted to blame it on me for claiming to be a bad driver.
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2020 Mazda CX-5 for sale near you
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- Touring 4dr SUVMSRP: $16,99421 mi away
- Touring 4dr SUVMSRP: $20,59018 mi away
- Grand Touring 4dr SUVMSRP: $21,59018 mi away
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4 and half Passengers Not 5
Roshdy, 08/18/2020
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
20 of 26 people found this review helpful
The car is quite even on the highway. The engine is powerful enough and the acceleration is good. It is a little stiff during turning and it feels a bit heavy. Good technology and safety features. My biggest beef is the comfort. The seats are narrow and harder than usual. It is not comfortable for three adults to sit in the back. The car seat is too tight no matter what I do. I don't find this car comfortable
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Garbage product!
Joe Battaglia , 06/14/2020
2020 Mazda CX-5 Sport 4dr SUV AWD (2.5L 4cyl 6A)
106 of 145 people found this review helpful
I'm a mechanic/auto enthusiast and have owned about 30 cars in my life. The 2019 cx-5 was the first time I bought a brand new car. At 12,000 I had to bring it in for service due to all four calipers sticking. Mazda said they just need grease due to them being improperly grease to begin with and set me on my way. Now at 23,000 I'm back with same problem and need rotors, pads and calipers. Mazda says it all comes out of my pocket and its do to the weather elements. Now out of all the cars I've had and work on.....normally pads go at least 35,000. I personally have never had to change sooner then 50,000. I'm blown away by this and going to make hit Avenue possible to let everyone know about this.
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Four and Half Passengers Not 5
Roshdy, 08/16/2020
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
30 of 40 people found this review helpful
I bought my 2020 CX-5 "Signature" two months ago. I find it uncomfortable. Specifically, the driver seat is too narrow. I am an average built man but the seat is simply narrow and hard. The signature model has leather seats, but I have no idea why would the designers use very hard leather. The back seats are even worse. No way that 3 adults can sit comfortably in the back and definitely there is no room to have three child seats. Next, the seat belt. Too tight. I had been driving different cars for 35 years I never complained about the seat belt. I find myself constantly trying to loosen it and I pushed the seat back as far as it goes but the belt keeps on creeping on you and gets very tight on the chest and near the neck. Third, the climate control is acceptable but not great on hot days. Keep in mind that the model I have is top of the line. It has all the bells and whistles. One good feature is the ability to cool the seat in the summer and heat it in the winter. Also the 360 degree view of the car surrounding is very cool. Mechanically, the car is smooth and responsive. It has a switch to make it more sporty. I tried it on the highway. I did not notice any performance difference but I noticed higher level of noise. The auto hold parking does not work I hope the dealer will be able to fix it. All in all, I think it is OK but I doubt that this is the top of its class. Sorry I would not buy it again.
The Goldilocks of SUVs
staypuftman, 04/21/2021
updated 04/26/2022
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
4 of 4 people found this review helpful
The best part of this car is the interior. We've got the Grand Touring trim and it feels far more premium than I would have guessed. The seats are very comfortable and the car is extremely quiet, especially compared to the Ford Focus I was coming from. The performance of the car is middling, not terrible but you aren't smoking anybody off the line with that base engine. If you're gentle on the throttle, I am seeing 27/28 mpg city and low 30s on the highway, which also surprisingly beats the much smaller Focus in the city if you can believe it. It's a super usable car, very high on utility. Seats fold down easily, 40.20.40 split is nice, they fall flat and you get about 5 feet to put stuff into. We're a small family of three and fits us perfectly. The lowest point of this car is the infotainment system. It's painfully slow, clunky and the Android Auto integration often drops out. Bluetooth is pretty solid though. I drove a Tesla Model 3 before settling on the CX5 and when you compare the infotainment, you can see why Mazda and the other car makers are in trouble. If you want a great software experience, avoid this car. Another low point is the AC. I'm in Texas and this car struggles at the high temps. The fan isn't that fast and this model doesn't have the cooling seats, I think you've gotta move up a couple trim levels to get that. Other tech is also pretty bad. The lane keeping is borderline dangerous, as it won't keep you in a lane. I haven't had the auto braking kick on from a short stop but it's supposed there. The traction control worked well in the snow, I have the 2WD version and felt fine on a trip. The giant wheels also don't really create much noise which was a nice surprise. Overall it's a very nice car that does car things really well and really struggles with newer tech. 2021-10 Update: MPG is 24-25 city when my heavy footed wife is driving, 27-28 city when I wrestle the car back. 30 on the highway seems fairly easy to obtain. Infotainment still annoying and the low point. Car is still tomb quiet, which remains my favorite feature. 2022-04: I was able to get 34mpg on a highway run, staying around 65 mph which is impressive for something this size and no electrification. At 14K miles, I find the stock Toyo tires to already be chirping on sharp cornering, does not inspire confidence. But I did have a panic stop and the forward collision auto-braking does work - saved me a fender bender for sure. In general, the car is fantastic - bumping up to 5 stars. There is so little it does wrong, and so much is right.
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So glad we tried Mazda!
Shawna, 10/11/2020
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
4 of 4 people found this review helpful
After visiting three other car lots, we were ready for the typical salesman high pressure pitch, but never got that at Mazda. They listened to what we wanted, and delivered. As for the CX5, I love it! I’m embarrassed to say it was the last car on my list to look at. Our first choices were the Honda CRV, Crosstrek/Forester, and the RAV4. None of them can compare to the CX5 in comfort, handling, style, and awesome driving experience. Absolutely the best car buying experience ever! We went with the Grand Touring Reserve trim.
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Best driver's compact SUV
Nabrega, 09/07/2020
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
4 of 4 people found this review helpful
Overall best value for the money. buy this if you enjoy driving. Nicely weigh steering, great handling, firm brakes and good power from the turbo engine. decent mileage for the amount of power. Only negative is the seat could have better thigh support and needs a thicker steering wheel.
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So Far Excellent
Frank A, 09/03/2020
updated 03/04/2021
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
4 of 4 people found this review helpful
My first week driving my new 2020 Mazda CX 5 Signature model. Could not be happier. In my mind Mazda has put out a car that, if it had a different auto brand name such as BMW, the car would have a much greater MSRP. Quiet, good ride, excellent interior, great std features, nice kick to the engine with the turbo...too many good features to list. If you had to find a negative, I think the touch screen on the dash will be considered on the smallish side in a few years, but that does not bother me.
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Smooth like butter
Wilson, 09/27/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
4 of 4 people found this review helpful
This is a great suv for a first time suv owner. I went from a car to this and I love it. The leather interior is awesome. I feel comfortable and its great to look at.
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Absolute Garbage
Tracy, 08/16/2021
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
11 of 14 people found this review helpful
Issues: front and rear windshields get water droplets on the inside, winter related; front windshield has white haze / splatter marks, visible at night while raining, can't see out of the windshield; backup cam works for backup and a few minutes into the drive, diables due to "poor visibility", winter related; headlights go from low to high beam randomly, unable to use high beam manually; moments after turning the car on, radio blasts and lastly, the sunroof exploded. Service department is unable to duplicate the windshield issues, therefore are unable to resolve. Likely, I'm stuck with these. The other issues are recent, we'll see what happens. I've been a loyal Mazda customer for 10+ years. This is the last Mazda I'll ever own.