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Used 2020 Mazda CX-5 Consumer Reviews

4.5 out of 5 stars
106 reviews

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5 out of 5 stars

Why didn’t I buy a Mazda sooner?

Vicki McKiel, 02/22/2020
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
21 of 22 people found this review helpful

If you want a small SUV that handles excellent and is a blast to drive go test drive a CX-5. I did and went back to buy it the next day. Thank you Mazda and Edmunds for the research and reviews.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Excellent fit and finish

John C, 06/23/2020
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
62 of 68 people found this review helpful

Excellent fit and finish, traction (AWD) and acceleration (turbo model). The heads up display is very good but depending on how you sit it may not see all the info. Adaptive cruise is slow to react (no where near as good as Fords) Emergency braking is slow to react then over reacts Very good steering and cornering. Napa leather seating very nice. Rubber floor mat on drivers side looks worn out when brand new. Lack of cargo net on top of the line model disappointing Excellent sound system (Bose speakers) Infotainment screen only displays one function at a time, for example if it is on GPS you don't know what radio station you are on and visa-a-versa Lane keep assist very passive

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Great Small SUV Mazda CX5 Grand Touring Trim

Paul M, 07/19/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
24 of 26 people found this review helpful

Just reached the 10,000 mile plateau on my Mazda CX-5 and I still love it. Nice and tight feel when driving it around turns. Comfortable leather seats and quality trim inside. ACC is fantastic! Best of all is I drive mostly in-town and get over 27 mpg. There are some areas Maxda needs to improve upon: The BOSE needs a lot more BASS, it's very weak. Overall, the electronics are not JEEP Cherokee caliber and the rear camera is weak. The variable rain adjusting wipers are a joke, but this may be true on most cars and the infotainment screen needs to be larger, Mechanically this car is top notch and the ACC makes it a true Highway Star!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

So Far, So Good

Bigboy42, 07/10/2020
updated 07/14/2021
2020 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
24 of 26 people found this review helpful

Our 2017 Jeep Cherokee 75th Anniversary was beginning to have some issues (not uncommon from what I have read), so we decided to trade. We typically do quite a bit of research when we look for a new car. After reading reviews and watching countless videos, it came down to the Mazda CX-5 and the Hyundai Tucson. We have owned a Tucson, and we loved it. We are also fond of Hyundai's reliability and warranty. The styling and positive reviews of the CX-5 made it very attractive. Ultimately, the fact that the dealership we used offers a lifetime power train warranty was the difference. We have only had the CX-5 for a couple of days, but so far we love it. The 2.4L engine in the Jeep was vastly underpowered, and we travel up and down a steep road pretty often. The Mazda has plenty of power.The CX-5 Touring also has a very nice interior. The leatherette and suede are soft. The seats are very comfortable. All the materials used in the interior have a very high-end feel. We have the preferred package with the power lift gate, the moonroof, and the Bose sound system (Amazing!). Compared to the Cherokee, which was comfortable, and well-optioned, the Mazda's interior has a luxury car feel. My wife even directly compares it to her mom's Lincoln MKC. She thinks it is just as nice, and the seats are better. The Mazda's options come at a great price point. The only other option we wish it had is memory seats. There is a big difference in our heights! So far, we are loving our new Mazda! I'll update in a couple thousand miles. One year Update: We are currently at around 16,000 miles, and we are still in love with our CX-5. It is simply a great car. We have taken a couple of longer trips since we got it, and it is very comfortable for travel. The seats are excellent. Cargo space is not huge but adequate. We still regularly get compliments on the car’s looks as well. We are still enjoying the premium feel of the interior. This is something Mazda definitely does right. Our only regret is that we wish we had gone ahead and gotten the Grand Touring model because my wife really misses those memory seats. We are still loving everything about the car. Next time we are interested in a car, Mazda will definitely be at the top of the list. This is based on the vehicle itself and our dealership experience.

Safety
5 out of 5 stars
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5 out of 5 stars
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Interior
5 out of 5 stars
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5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Impressive Performance, Styling, Handling, Comfort

Ray Reis, 02/28/2020
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
24 of 26 people found this review helpful

Excellent vehicle and my first SUV. Interior quality is on par with Audi's fit and finish. I chose the signature trim because the leather seating is both comfortable and gorgeous. The driving dynamics are fantastic and I find that the acceleration is phenomenal with premium 93 octane fuel.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
4 out of 5 stars
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