Used 2021 Lincoln Navigator SUV Consumer Reviews
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Decent Vehicle, Terrible Service and Support
Tim F, 04/07/2021
2021 Lincoln Navigator L Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
63 of 68 people found this review helpful
All the hype of owning a Lincoln and the service that comes with it falls through the cracks the moment you need help. Lincoln offers to pick up your car for service to their nearest dealer. True? No, it is not true (at least in my case and I live in a populated 4 million resident metro). Lincoln stands behind their cars with great service. True? No, it is not true. Called in for service a few months ago and they said I would have to wait 6 MONTHS to be seen to fix a faulty rear seat entertainment screen on a brand new Navigator. I called Lincoln for help and they said to talk to their internal 'Lincoln Play' team. The call transfers straight to voicemail for some 3rd party company that makes the screen. Did they return my call? Nope. Never. Not once. A few months passed. I called Lincoln again for help. They said they would call the dealer. They called the dealer and the dealer said it would be a month and a half to be seen now and no, they would not pick up my vehicle as advertised. They are now calling local Ford dealers to see if they can help with some measure of hope that a Ford service department can figure out a Lincoln proprietary issue. I appreciate the willingness for the Lincoln agent to help, but his hands are tied by their dealer network not being willing to provide any level of reasonable support. Think I'm wrong? Give your local Lincoln service team a call first before you buy from them and ask how long it will take to be seen for your Lincoln. It might change your perspective on the service promised to you. Currently, I am still waiting for support on both a seat belt issue that keeps unlocking itself and a rear entertainment system that only occasionally works.
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Most comfortable suv
Minou2 , 12/01/2021
2021 Lincoln Navigator L Fleet 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
8 of 8 people found this review helpful
Pros: holds lots of people and luggage, the most comfortable and quiet ride, lots of bells and whistles. Fun to drive Cons: satellite map system commonly sends me the wrong or longest way, Lincoln doesn’t stand behind the pickup/delivery/loaner service, tires were only black for one day, not enough tint in front windows and windshield.
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Warning: Do not buy a Lincoln Navigator!!
James, 04/22/2021
2021 Lincoln Navigator L Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
39 of 46 people found this review helpful
I have owned many luxury cars in my lifetime and this is by far THE WORST vehicle I have ever owned. Bought it brand new in April 2020. So far a wheel has developed a horrible scraping noise and the car has literally died twice. Completely. Not battery related. Died. Dead. No lights. No starter. Nothing works. They have no clue what’s wrong with it. It’s sitting at a dealership as I’m writing this review. It has to be towed in for the second time about 2 weeks ago. I have no car. No call from the dealership on what’s wrong. Paid $105,000 for a car that doesn’t run. Less than 5,000 miles. Ridiculous piece of junk. The Black Label service I paid for is non-existent. If I owned Lincoln I would really embarrassed to have sold this pile of crap to any customer. This car needs to be towed back to the factory for a complete rebuild of the electrical system.
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One Year of Ownership is Enough
Al Lofton, 11/19/2022
2021 Lincoln Navigator 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
6 of 6 people found this review helpful
I bought my Navigator in September of 2021. I was trading in a GMC Acadia and looking at GMC Yukons, Cadillac Escalade, and the Navigator. I wish I hade made a different choice. Good; - Beautiful. The lights are awesome, makes the car look like a piece of art at night. - Comfortable with plenty of room for my family and dog. - Lots of modern technology. - Rides nice most of the time. Bad: - For the price, I expected a higher level vehicle on par with a BWM or Mercedes. - The technology, while plentiful, is faulty. Weird things happen all of the time like one day my radio stations were no longer saved. Another time the main control screen just didn't turn on. I had to call the company and run through an hour long reset process because the car wasn't recognizing my phone or key properly. - The radio reception stinks. I live near a major city and rarely get an HD signal. The tech told me it's the radio stations fault. Really? All of them? - The backup camera is constantly covered in water or dirt and I can't see what's behind me. Poor design. - You can't operate some of the basic functions for the heat or air conditioning without going into the touch screen. - The second row center console cup holder is on the floor level with a weak latch so every time anyone gets in, they accidentally kick it open so it's always open. - On the highway with wind, the boxy design makes the car catch all of it and it's hard to drive. - I knew this when I bought it but the gas mileage is horrible. - The service department at the dealership feels like a Ford dealer. They had excuses for lots of things I complained about and fixed nothing. This is a luxury vehicle. They sold me on picking up my car for service yet it's frequently a month wait to have it picked up so what's the point? I've had this car for a year, it's time to get rid of it. It's not worth the price.
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Great SUV
Lobo John, 07/18/2021
updated 01/25/2024
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
12 of 14 people found this review helpful
I have had MB, GM Tahoe and Escalade and Ford Expedition and Explorer and 3 Navigators and the new Navigators beats all hands down. Seats, engine and room plus a systems and at good price for quality. All is good but the recall caused major problem as they didn't get fixed right and left off seal and 120 miles out of town and had to get towed back to dealer. Other than that great.
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Tech outdated but by far best interior quality
Max, 07/21/2021
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
8 of 10 people found this review helpful
I love the lushness of the leather and carpet and tech is adequate but it’s horrible compared to the Escalade, GLS, and X7. But overall the quality makes up for the outdated tech (which once again is okay but it just aged pretty poorly in the timeframe from when the Aviator and Navigator were released.) The seats a very comfortable, and the second row has a very executive style feel, and the ventilated seats are some of the best I’ve ever tried. I read some of the reviews and it simply depends on what dealer it is. My dealer (Lincoln of Bloomington) has been very good to us and has treated us like family. It’s very unfortunate that that’s not everyone’s experience but it is what it is. Also it seems like a lot of the reviews aren’t even for the 2021 model year and mostly for the 2020 model year. Unfortunately, I didn’t realize that the Navigator will be refreshed next year and will fix a lot of the things such as tech and features that lesser Lincoln models have but their “flagship” suv doesn’t have. I would buy it again except I would wait until it’s fully redesigned and electric next time. If your thinking about getting a 21’ wait until 22’ since a lot of the bugs it seems like will be smoothed out.
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Service issues
DavidSearay, 04/12/2022
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful
Vehicles heated steering wheel is a joke, warms up on start and then cools right down. A Lincoln factory rep looked at the issue and refused to allow us to be present. How can a heated steering wheel only reach 58 degrees and Lincoln maintains this is within their acceptable range. Pick up and drop off service is a joke and the vehicle is supposed to be returned washed. I have to take our vehicle in for service and am given a coupon for the local car wash.