Used 2020 Lexus RX 350L Consumer Reviews
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We have a limited number of reviews for the 2020 RX 350L, so we've included reviews for other years of the RX 350L since its last redesign.
I wanted so badly to like it!
Dennis, 01/28/2018
2018 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
69 of 72 people found this review helpful
So I'm a current Lexus owner, love the brand and have been waiting months for the RX-L to come out and replace our family vehicle with a 3 row SUV. I was so excited when the RXL came out and I went to the dealership with checkbook in hand, ready to buy. I literally cannot understand what Lexus was thinking with the 3rd row design. I expect midsize SUV 3rd rows to be child-sized, but this was completely non-functional and worse than any I've ever seen. With the 2nd row seats in the back position, the back of the 2nd row seat touches the bench of the 3rd row with precisely zero leg space. It touches! With the second row seats in the farthest forward position, I (or my teenage kids) STILL could not lock the second row seat in place (in it's farthest forward position) because the knees of the 3rd row passenger were in the way. It was physically impossible. The fact that the car is only 4 inches longer than the 2 row version should have been my first clue. If you need to get any child older than about 5 or a dog (which is exactly what they show in the new RXL commercial), the 3rd row is physically impossible to use. Not just cramped, not just tight, both of which I expected. Literally physically impossible to use and completely worthless. It was such a disappointment. We ended up buying the highest optioned Toyota Highlander (AWD hybrid limited platinum) instead. Not quite a Lexus, but darn, darn close and a bit cheaper too. I was so excited waiting for the RXL, but it's a complete whiff with regard to the 3rd row, which is what we were holding out for. I still love the two row version, the RX is still a great vehicle, but the RXL turned out to be completely pointless.
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Very misleading with the mpg info
Carrie, 12/07/2018
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
32 of 33 people found this review helpful
First time Lexus owner and I was on the fence about this since it’s expensive but very very nice with all the bells and whistles. I wanted a high end car with 3rd row seating but also wanted reasonable gas mileage in a vehicle because I care about the environment. That combination is hard to find. Since the hybrid model was $10k more it just didn’t make sense so I opted for the standard 350 RXL model seeing that the sticker mpg still seeemd reasonable at 20 city, 27 hwy. I do most of my driving on state hwy roads so thought I would be close to 27 mpg avg. After driving for 2 months avg is about 18 no matter what I do. Makes me wonder if there’s false advertising with the mpg. I love most everything about this car but very disappointed in mpg. I’m only getting 1 mpg over what my OLD 2007 Ford Edge crossover got. Plus 3rd row is EXTREMELY tight. Not hardly even useable. Pretty sure I’ll be trading it in when my lease is up.
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Big mistake buying the lexus 350L !
LS, 03/10/2019
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
25 of 26 people found this review helpful
We bought the RX350L. Do not buy it if you want the third row for children! We bought it thinking it would be great as we take care of our grandkids a lot. We got fooled too thinking that with the captains chairs it would give the back more room. With the captains chairs the car fits 4 people! It is so dangerous sitting anyone in the third row. My grandkids are 3,5,and 8. Right now I have a car seat in the third row and one on the captains chair and my grandkids don’t fit. If we move the middle seat forward the kid in that seat don’t have room. I have to move the front seat up as close to the dashboard as it can go. I can hardly drive! I have two car seats and a booster in my car and it’s not working out at all. I love the RX 350 but not the long. We own three so you know how we feel about the car itself. My RX350L has 4200 hundred miles on it and I have been looking to get rid of it already. We spent last few weekends looking at new cars. We went back to the LexuS place that we bought all three cars at to see if the GX would work better. LexuS wouldn’t give us a good enough deal to make it worth our while. You would think they would because we are such loyal customers! Please don’t make the costly mistake we did buying the RX35L!
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Technology needs an update.
Mike W, 11/10/2018
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
15 of 15 people found this review helpful
I would prefer to call my F-Sport more of a blinged out Toyota than a Lexus. After more than 30 months with our 2017 RX, we have seen numerous glitches with many different electronic gadgetry. The outside rear view mirrors move to position while backing that is no good to anyone. They are either pointing into the air or on the ground next to the doors. The dial-a-drive mode dial, is very quirky. Although “sport ++” livens up the acceleration, it’s makes the engine surge in traffic when inching along. It’s very annoying. We found that the “Eco” mode is the best overall mode to drive in. The preset driver buttons only give you partial command over certain controls. You would think that a company like Lexus would have the key fob integrated to the driver. But if I use my wife’s keys and hit the #2 driver button on the door, the car loses its mind and can’t figure out who the controls should be set to.. if you open the rear hatch and want to put the back seat down for extra cargo, you have to walk around to the rear doors and put the seats down from that location...you can’t fold them from the hatch. Here is my BIGGEST COMPLAINT !! I own a 2017 Dodge Charger RT, it is basically stripped,down except for the V8 and $28k....it has (standard equipment) a remote start key fob. Our RX, which was north of $55K had a one year free subscription that included a remote start. After that, unless you pay for that subscription, you lose all those amenities. So,add that subscription to your. monthly payment... the infotainment system is not user friendly. It is very difficult to set up the way you want it, and then , as things often do, it gets set to another drivers liking, it’s all that difficult to put it back the way it was. You CAN NOT set the “recirculating” air switch to stay on. It will blink and revert back to fresh air ALL THE TIME, so when you are behind that city bus or stopped at a red light over a lit cigarette in the road, you have no choice but to suck in all those sweet aromas. Overall...WAY TOO MANY ISSUES, for a high end SUV, we will go back to BMW and never again revisit the Lexus Dealer. We love the looks of the car, it’s stunning in shape and presence, Lexus just needs to sit down and stop trying to impress us with electronic wizardry, and just concentrate on things that work and work easily while you are concentrating driving your car safely .
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Disappointed
KT, 11/29/2018
2018 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
20 of 21 people found this review helpful
I loved my Lexus RX350 but wanted a 3rd row for passenger haul. Waited for years and finally when Lexus came out with one... it was a total disappointment. The 3rd row is non functional if you needed one. Can't even fit a child comfortably much less an adult. There is no leg room available as your knees are literally knocking on the 2nd row seats. Other than that, car is smooth to drive and would be a good vehicle if you dont need a 3rd row... I really dont see what segment this SUV is trying to attract but certainly not a practical car to own. We definitely will pass on this as there are other SUV with better design and more useful space than this. Sorry Lexus.
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Best SUV for Comfort and Reliability
Nehal, 01/02/2020
2020 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
20 of 21 people found this review helpful
I was leaning towards the BMW X5 and my sife was leaning for the Lexus. We were shopping for an SUV for last 3 months. We did not like the GLE as it was truck based, jazzy and uncomfortable seats and the thrid row as cramped. After test driving the X5 and RXL couple of times, we purchased 2020 RX 350L Atomic Silver with black interior, what a great color combination. BMW X5 is also a good choice for those who want luxury interior with, better handling and performance. For us the RXL met our needs of comfort and we were not looking at performance. The third row in the 2020 model slides and is enough to sit mid side adults or kids. We were not looking at a regular 7 seater as we don't want a big vehicle and we only needed 7 seats for occasional guests. Also the third row seats are regular seats with USB and climate control and not jump seats like X5. The front seats are very comfortable and I like the high seating. Premium audio with 12 speakers is good enough for us. Connectivity, wifi, navigation are flawless in our car. Interior is classic and not jazzy like other competitors. The ride is very smooth with almost no feedback from the road. The drag coefficient is reduced compared to 2019 model and the handling is sharper. Go for RXL vs the RX for extra space, seats with hardly any impact on mileage. The infotainment system with touch screen is good however I prefer the trackpad when driving. The heated and ventilate seats and heated steering make long distance driving a pleasure. I would have chosen the RX 450HL but it comes with Captain chars in second row instead of Bench and reduces seating to 6. If you are okay with that, go for the RX 450HL as the drive is smoother and you will get better mileage in stop and go traffic like LA. With Third row you still ahve enough room for couple of small bags or carryons in cargo space. Safety: Compared to competitors, safety is priority and not an option in Lexus. Thanks to Lexus’ Safety System+ 2.0 there is no shortage of standard safety items on the RX range, which includes Siri Eyes Free, automatic emergency braking, lane departure warning, lane keep assist, adaptive cruise control, rearview camera, and automatic high beams. In 2020 RX L there is low-light bicyclist detection, low-light pedestrian detection, road sign assist, and lane tracing assist. Best is wife is happy with the purchase.
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Great SUV with the 3rd Row
Tony, 02/18/2018
2018 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
31 of 34 people found this review helpful
We just got the RX 350L and could not be happier with it. The ride and comfort and quality are outstanding. We drove the Audi, Infinity, Accura and BMW over the past week and this was easily our favorite of the group and it came in lower than most when comparing similar packages. I also like the look a bit more than the RX 350 with the less slope backend. The base sound system also was a real pleasant surprise ... with some slight adjustments to the balance and bass it was really surprisingly great and I love good sound. The ride is very smooth and quiet with very comfortable seats and easy to use controls including the great safety technology package. To be fair, as another reviewer wrote, the 3rd row is tight, but we did not feel anywhere near as bad as the reviewer described. My wife 5'4" tried it out on our ride and said it was comfortable with the mid row seats still in a reasonable position. This would work for our needs of 2 hour or less drives with an extra ability to fit 1 or 2 more kids or shorter adults avoiding the need for a second vehicle on the trips. There is still nice storage behind the 3rd row too. For us, this was a great choice and we're really happy with nearly every aspect of the car and would recommend it to friends or family.
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Sporty and stylish
Elizabeth B, 01/08/2020
2020 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
14 of 15 people found this review helpful
The above review is like I wrote it. I did extensive research and decided on the RXL. For my family, we loved ghat the second row seats recline and that even though you gain 4.3 ish inches, your increased cargo space is much more measurement wise. I love the fact that I am not driving a huge suv anymore, however, keep my emergency extra seats down just in case. It feels sporty and inside of the car feels luxurious. We recently packed up the car with 2 teenagers and hit the road for a weekend getaway with plenty of room for our bags and grocery items for our cabin. I have also purchased the all weather mats. Love it!!
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Highest Quality Luxury SUV ever!
Richard, 06/20/2020
updated 11/13/2023
2020 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
8 of 8 people found this review helpful
After looking at all of the competitors in its class, the RXL was a clear winner for us. As soon as we took a ride around the dealership as our salesman was showing us the different colors they had in the lot, we couldn’t get over how smooth, quiet, and comfortable it was! It was like getting pampered for a few minutes..we could’ve sat in there while being driven around all day! Anyways we swung for the three row version as we liked the extra cargo space and seats for whenever the entire family prefers going to dinner in one car. Also the third row is automatic folding which is very cool (something you can’t get on two row models). We also didn’t get the navigation package because it had apple CarPlay and android auto. Base 9 speaker sound system is better than average. All of the safety goodies and interior bells and whistles make this car so worth it. The Lexus smart app for your phone is cool too, you can start/stop, lock/unlock, monitor trip, fuel, miles, status, etc. Overall we are happy with it since it sits in a class of its own in terms of luxury and quality. Update 10/2023: Still after owning this RX 350L for nearly 4 years, it’s still the best car we ever owned, EVEN after recently purchasing a 2023 RX 350. This old model blows the new one out of the water in style, luxury, comfort, and quality! They just don’t make it like they used too. The new 2023 model is a lease, but our 2020 one is a keeper.
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Love driving this SUV
Debra L., 02/10/2019
updated 08/14/2019
2018 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
8 of 9 people found this review helpful
Update after one year: I still LOVE driving this car. I’ve curbed” the right side wheels a couple of times and not sure why I’ve done this, my husband said maybe due to the extra length? I don’t know. I have had zero problems with my car. I do believe my next Lexus will be the larger GX since the granddaughters will be that much bigger. Other than wanting a third row of seats that a real person could sit in, I’d never sell this one. It’s a dream to drive. (Original Post) This is my 5th Lexus, 3rd RX, first RXL. We got the extended model and looked forward to being able to put our 5 year old twin granddaughters in the 3rd row when going for a short ride with the 7 of us for dinner. Nothing but complaints from the little ones in that 3rd seat. It’s fairly useless. Having said that, we are impressed with the extended cargo room and will be happy with having extra room that this model allows. So, that’s says it all regarding the third row. The rest of this vehicle is A number one tops in every other way. The handling is supurb. Comfortable on a long (12 hour) drive and comfortable and easy for short trips around town. The automatic braking has startled me 2 times now in parking lots when navigating into a space and the car detected a person or car and abruptedly stopped. I’ll take that on occasion as a trade off from accidentally bumping something and causing damage, but it will startle you. The visibility in this model seems better than my 2014 RX. I like the lane departure (vibrating) steering wheel, the rear cross traffic warning, the rear view camera and ADORE having the auto diming headlights! I did not know what a pain it was to dim lights until I did not have to do it any more. I’m spoiled. I compared the RLX to the GX. The GX was bigger and I loved the interior room better, but it felt more like driving a truck. The LX was the largest in the line and the cream of the crop, but alas, can not see spending nearly 100K fully loaded and not getting decent mileage at that. So, loving this RXL for now. Should I need that third row, I’ll either trade for a pre owned LX or step up to the GX in the future.
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Comfortable Driving
Bob, 01/14/2020
2020 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
8 of 9 people found this review helpful
Very nice car for traveling. Super comfortable & quiet.
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I think people are too hard on this vehicle.
Tre, 02/23/2024
2019 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
4 of 4 people found this review helpful
I just got a certified RX350L w/ Premium Package, captain rear seats. The only issue I have is not knowinh where all 12 soeakers are located in the vehicle. No one can find them. As far as the 3rd row, its really there to give more cargo space in the back. I used it to transport my verticle smoker and 55” TV. They fit perfectly. At separate times of course. If you just happen to have to carry more ppl , that 3rd row will make it happen. Or they can sit on your lap or lay down in the cargo area. I also love that I have the tow package w/ a tow hitch I added from Lexus. I can tow 3500 lbs. looking for a trailer so I can move my grills around with no problem. This vehicle is great for what it is ACTUALLY FOR. Poeple just want things to be more than what it really is and just because its now what they think it should be, they rate it low. But I love it. I hate they didnt make it in the 2023-2024 model. I would definitely buy it. Love the extra cargo space with option of limited 3rd row. 👍🏾
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My first Lexus -- very happy
Rich, 10/11/2018
updated 10/15/2020
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
12 of 16 people found this review helpful
I've owned Toyotas for ten years now, but decided to trade my 2016 HIghlander for this Lexus 350L with the Premium Package. First off, let's get the touchy subject of the info/navigation display out of the way. Working your way through this thing is far from intuitive, and there is no touch screen -- you use a mouse-type device mounted on the console, right where your hand normally rests. But I have to say that, after taking a few days to get used to it, I actually prefer it. It's much easier, and safer, than reaching to fumble with a touchscreen while driving. In fact, you really don't have to take your eyes off the road. Ride is superb, I've had absolutely no problems with anything on the vehicle, and performance is more than adequate. The Sport Mode give you a little more response with a quicker transmission kick down when accelerating, probably at the cost of 1 MPG or so. I don't like the touch on-off with the interior light, which is right next to the sunglass holder on the overhead console. While getting or putting away my glasses I almost always inadvertently touch the light and it comes on -- don't even notice it in the daytime. I much prefer the conventional click on-off on the Toyota. Also, the front end has a "glass jaw" with no bumper protection. The plastic grill just sticks out there in front of everything. I managed to tap a pole in a parking lot and gave the grill a minor crack. I shudder to think what that will cost. And the analog clock is difficult to read in low light -- needs more contrast between the hands and face. But overall, the 350L is an excellent, well-engineered, well-built vehicle. After 3,500 miles I'm getting 23.5 MPG combined city/hwy. I would definitely buy again. UPDATE AFTER 28K MILES: I've gotten used to the lack of a touch screen and mouse-type control on the console. I haven't gotten used to the balky acceleration when the transmission is in the "normal" mode, but it does fine in the "sport" mode. You just can't lock it in, as every time you restart the car it resets to the "normal" mode. Not a single warranty issue. Vehicle looks awesome, and rides great. UPDATE TWO YEARS LATER at 35k miles: Vehicle hasn't had a single problem, and I now prefer the mouse control over the touch screen on my wife's Avalon.. As for my fears about front end protection, I managed to rear-end a BMW X3 at about 7 MPH. Impact occurred well above the BMW's "bumper" and into the tailgate, due to the Lexus' goofy front end design. But surprisingly there was more damage to the BMW than to my Lexus. Front end protection on the Lexus, though, is still designed more for looks than for practicality.
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3rd row seat sucks
Betty, 01/09/2020
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
5 of 6 people found this review helpful
Do not buy if you're looking for a spacious 3rd row seat. there's barely any leg room, not even for a young toddler. even if you wanted to make space for the thrid row, the 2nd wouldn't have enough room... its just horrible how they did it..everything else is great!
Good car not impressive
Tom, 03/11/2019
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
4 of 5 people found this review helpful
The Lexus sales guy called it top luxury vehicle better than my Acura MDX I was trading in but the fact is the Acura was better. I should have known that Lexus cut corners with the cramp third row and lack of heated back seats along with the dated enform navigation.. not sure why Kia has appple play and Lexus doesn’t??? Gas mileage is bad 14 city 22 highway .. handling is ok. Ride is smooth and I kept me safe in a crash so it’s not all bad but don’t pay a premium for this one
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Over joy!!
Lettie Reynoso, 02/10/2020
2020 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
4 of 5 people found this review helpful
Driving a cloud!
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The new Lexus RX350L
Doreen Knight, 06/05/2018
2018 Lexus RX 350L 4dr SUV AWD (3.5L 6cyl 8A)
7 of 11 people found this review helpful
I really LOVE this RXL
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It is a Lexus
JM Roberts, 05/26/2021
2018 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
2 of 2 people found this review helpful
3rd row seats good for small animals! But, we have two; animals that is. It is a Lexus though, with the best reliability on the market. Would buy again.
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Can’t beat a Lexus
A4away, 12/01/2020
2019 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
4 of 6 people found this review helpful
Built in Japan
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Purchased because of 3rd row seat
Hubert47, 09/09/2020
2019 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
5 of 8 people found this review helpful
I purchased the RX 350L because of its 3rd row seat. Very disappointed in the lack of room afforded in the 3rd row. Barely enough leg room for a young child. This is first Lexus (my 4th) that I have been a bit disappointed. Otherwise the car runs great and meets all other expectations.
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Unrepaired Recall
t20, 05/27/2020
2018 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
5 of 9 people found this review helpful
There is an unrepaired recall on many Lexus models including the RX 350L. The replacement part is not yet available, and the defective part makes the vehicle unsafe. According to NHTSA, dealer can not even release this car to a new owner. (I'm a bit disturbed the car is even showing up in sale listings, resulting in wasted time and effort by buyers; or that this information is not presented big and bold on the listing; or information is not given for a plan that makes purchasing this vehicle possible; or that the sales people are at least made aware of it [they are not!]).
First and last Lexus
Nimrod, 08/05/2021
2018 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
4 of 7 people found this review helpful
What an overhyped, underwhelming flawed piece of driveway jewelry. Interior, unlike your review, boasts plenty of hard plastic straight from the Chevy parts bin. Infotainment/nav system is the worst I have ever encountered, annoying “puck” to move cursor is uber sensitive and entire system is not intuitive nor useful. My ‘17 Maxima far exceeds all technology on this fossil. Lack of USB ports, odd flip phone compartment, and ineffective seat ventilation complete the sub par interior features. Balky transmission always hunts for shifts in a jerky, crude fashion unless run in “sport” mode. Enform system, which YOU pay for is impotent but is only way to start this thing remotely. No foot activated lift gate, the “hand wave” prox sensor for gate works 10% of the time. Third seat is a joke, even a five year old has a hard time fitting. But, it’s a Lexus (tell your shallow Facebook friends!) and it looks good parked. You have arrived...you have a Lexus! And you will want to leave if you go with this Edsel.
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Amazing SUV Luxury - 2018 Lexus 350L AWD
DFigg, 10/02/2018
2018 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
3 of 5 people found this review helpful
Friends had touted the quality, dependability and luxury their Lexus vehicles offered but I was content with a BMW 5-series for the past 10+ years. When I had to press hard to get the dealer to repair a faulty AC unit under warranty, I decided it was time to give Lexus a test drive. I was immediately impressed by the quality, attention to detail, performance, and comfort of the vehicle and the incredible, personable service of Rohrich Lexus in Pittsburgh. Within a few days, we had narrowed our color and feature choices and our salesman had located a vehicle for us. The vehicle was six hours away and was transported by truck to the dealer for our brand new delivery. We love this Lexus and regret not exploring the brand sooner. It's safety and luxury features are amazing and extremely intuitive.
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Love it!
Lisa G., 01/03/2021
2018 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
2 of 3 people found this review helpful
The SUV drives beautifully, and it has so much room. I'm glad I got the "L" model of this vehicle.
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Love it
K-Mart, 08/16/2020
updated 08/18/2021
2020 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
2 of 3 people found this review helpful
looked at the explorer and then thought lets check the Lexus,, winner hands down might take a few years to learn all the accessories, but will be well worth it. Treated excellent by all employee’s. Highly recommend
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Nice ride
Diane S, 08/14/2020
2020 Lexus RX 350L Luxury 4dr SUV AWD (3.5L 6cyl 8A)
1 of 1 people found this review helpful
I bought the 2020 RX 350L. It is a very smooth ride. I love the touch pad because it’s right next to my seat so I don’t have to reach for it on the dash like my Yukon Denali I had. The one thing I miss in my Denali is the 3rd row seats. The 3rd row seats in the Lexus is way to small. Other than that I love it.
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American best SUV
Rita, 12/23/2023
2018 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
0 of 0 people found this review helpful
Very luxurious SUV and also very reliable
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Comfortable ride
VRK, 03/01/2023
2019 Lexus RX 350L 4dr SUV (3.5L 6cyl 8A)
0 of 0 people found this review helpful
Smooth ride. 360 camera is amazing
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Luxury Lexus
Lexus Lover , 05/31/2023
2019 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
0 of 0 people found this review helpful
This is my 3rd Lexus I now own and the only thing I don't like is it's not like my 2 others that are hybrids. This car has everything I wanted the white color and the extra gadgets I am still goggling to figure out, every day is a new adventure. I seen this first in an Audi, and I told myself that was the car for me, but I love that my Lexus also has heated/electric fold down 3rd row seats this is my showoff go to every time.
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nice options on car
Tim Pittman , 06/09/2021
updated 01/02/2025
2020 Lexus RX 350L Luxury 4dr SUV (3.5L 6cyl 8A)
0 of 2 people found this review helpful
This Lexus is a great vehicle. It has all the bells and whistles anyone could want. But it takes off with a hesitation which is annoying
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