Used 2020 Lexus RX 350 SUV Consumer Reviews
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Avid RX owner
Wendy, 12/08/2019
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
62 of 64 people found this review helpful
I drive extensively and this is my fifth RX. Yes number 5, when you drive to remote areas it all about realizability. Previously I had the 2015 RX which drove fine but had slot of temperamental electronics. The new 2020 has premium package offers every safety feature, brake hold, cross traffic front and rear, blind spot warning you name it. I do love the heated steering wheel, and the auto heated seats. The app works great for remote start and locking. My only comment is I think the car sounds a bit tinny when you run it through the car was and at times when closing the doors, I hope the body is still as rugged as my previous models. Highly recommend.
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Love it
Jjrmca, 10/24/2019
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
113 of 118 people found this review helpful
I don't know where to begin. I got rid of a 2018 Mercedes GLC 300 because the run flat tires needed to be replaced at 13000 miles and none of the embrace mobile app features ever worked through matter how many times the car was serviced. Now I have my brand new 2020 RX350 the remote app worked the 1st time and every time. There is no alternative to use the fob to start the car. That works. The seats are super comfortable the cargo area is very convenient and at a good height. There is lots of Room for passengers and the floors flat making it a truly 3 person back seat. The technology and safety features are remarkable how full and very protective. The screen has been move forward 5" from the previous year and has touchscreen Features. It was so simple to set everything up there are 1 or 2 things that need to be reviewed but if you simply go to YouTube and ask the question you find out how to solve the problem. I couldn't be more happy with my purchase and I'm so glad that I am done with the other the vehicle. I did add the luxury premium package so that I could have the cross traffic and I'm very glad that I did that. I programmed the remote for the gate where I live and it worked the 1st time. I think they really worked out all of the issues from the previous year and took seriously all the comments and made all of the modifications.
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Wonderful vehicle
Dr BobP, 11/02/2019
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
66 of 69 people found this review helpful
The RX 350 is the best car I've ever owned. Extremely comfortable, roomy, and a great highway ride. My last car was a BMW 430ix which couldn't make it past 38,000 miles without a major drivetrain malfunction. I am looking forward to many years of Lexus enjoyment. Major pluses for me are the safety features, the touchscreen and the wonderful ride. If it handles the snow as well as I anticipate, I will be overjoyed with my purchase.
Update 12-27-20...still ‘bullet proof’!
Zogman, 12/26/2019
updated 12/28/2020
2020 Lexus RX 350 F SPORT 4dr SUV (3.5L 6cyl 8A)
50 of 52 people found this review helpful
The last 2015 RX350 saved me from certain horrible injury...a person ran a red light and spun me around more than 360 deg. That vehicle did everything it was supposed to! So I bought another one. Man what smooth ride, nicely fitting seats (F-Sport)....and the technology is far more than I ever dreamed in a vehicle. I love love love this SUV! Update: Just turned 12,000 miles...I don’t think you can beat this SUV- not too big-not too small! Great vehicle!!
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Above expectations
Andrew, 10/13/2019
updated 06/20/2022
2020 Lexus RX 350 F SPORT 4dr SUV AWD (3.5L 6cyl 8A)
79 of 84 people found this review helpful
This is our first Lexus, although our family have been Toyota owners for years. The reason we chose Lexus over one of the European luxury cars is because of exceptional reliability. That being said, the infotainment and technology improvements in this car are completely amazing. Even though the 12 inch touchscreen is amazing ... the trackpad is so easy to use, I find myself using it 99% of the time. Totally comfortable, luxury feel of interior surfaces, tight supportive seating, cool air blowing on the back of your neck from the ventilated seats, impressive handling, camera views from all angles ... even a front facing camera to help you know when to stop when pulling into a parking space. We purchased the F Sport Performance package, which perfectly balances luxury and handling capabilities. We've found a keeper! Update: After a few out-of-town road trips we continue to absolutely love this car. There are more safety features than I have time or space to mention. The ONLY downside I have found is the range on a tank of gas. We are averaging 24 mpg and can only expect to go 388 miles to empty. As we dislike going below 1/4 tank, this requires a little too frequent fuel stops. If this is a problem for you, perhaps you should consider the Hybrid RX450h.
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Lol, Edmunds Recommends MDX Over RX...You Kidding?
Bryant, 06/02/2020
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
39 of 44 people found this review helpful
Just traded up to a 2020 RX350 from a 2020 NX.. Atomic Silver over Parchment; it is stunning. This is our third RX- we’ve had everything: BMW, MB etc- all money pits. I thought it was hilarious that Edmunds recommended the Acura MDX over the RX. So many friends that made that mistake..trans problems, poor resale value, awful build quality and interiors from the early 2000’s etc, inferior to Lexus in every way- you get what you pay for, the RX ain’t number one for nothing & don’t even think about Infiniti - total junk. You hear bumps, but rarely feel em ..whisper quiet inside, can’t hear engine running, you know: typical Lexus experience. Features blow your mind, both luxury and safety tech is outstanding. It’s the most perfect car to us, it’s everything really - a luxury car, an SUV & believe it or not a sports car (295 HP, nearly 300 pound feet of torque) 20 inch wheels wrapped in Michelin’s and all on regular unleaded Listen, buy what you want but this vehicle is a tremendous value when compared with others that cost $10k-$20k more from Europe with dismal reliability and resale ratings
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Creature FeaturesHUD HUD all 🚙
Tom T, 01/14/2020
updated 08/08/2022
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
31 of 35 people found this review helpful
This has more features than our last (2017 RX 350) Lexus. We were disappointed that the 2020 didn’t have a redesign as we had expected, but the features that changed were welcomed. The technology is more than we expected. It still has that beautiful wide open windshield that we loved so much on our 2017 RX. This year’s RX is somewhat quieter and has a more comfortable ride. We loved our 2017, but this year’s is even better. Want reliability and a wonderful ride this is your best choice. We never had a thing go wrong with our 2017 and we assume this will not disappoint us, we’re sure. Trying to use the trac pad is not east, just as Edmonds reviewed. It is very poor, but the touch screen makes up for it as does the voice command. This feature needs a name to ask for assistance like the Apple computer with Siri or the Amazon Echo has Alexa. I should also comment on the improved turning radius on the 2020. We hope they never take the HUD feature away from this vehicle. It’s a fantastic safety feature. Not taking your eyes off the road to see your speed is a feature all cars should have. Another comment regarding the trac pad, never use it while driving. All the features on this vehicle are very helpful.
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Disappointed
Field110 , 10/11/2020
updated 10/25/2021
2020 Lexus RX 350 F SPORT 4dr SUV (3.5L 6cyl 8A)
35 of 40 people found this review helpful
Had a 2009 RX350 sport, that was superior to my current 2020 RX350 f-sport 3. This is the worst new vehicle purchase I had ever done. So poorly put together compared to our IS350 and UX250H. The good things: Paint quality, after I gave it a minor cut, polish and ceramic coat the paint is brilliant, almost looks liquid with the amount of metallic. Exterior design: so many character lines that start from the grill and work all the way to the rear, low profile roof rails. Exterior lighting: the side lighting that comes on when turning, headlights and fog lights are some of the best. Heads up display: very sharp and clear, not overwhelming with info like the Germans The Bad to horrible: Brakes: brakes are way to small for the weight of this vehicle, feels worse than old truck brakes. They use the same front brakes in the hybrid version, but that has regenerate braking to help out. Tires: not enough width for the f-sport package, very unstable during cornering Suspension: allows way to much body roll during cornering, wallowing in normal mode, worst cross wind swaying from any vehicle I have driven. Seats: can only drive for 45 minutes before they become very uncomfortable, had to buy two cushions for a recent road trip. I can drive 4-5 hours in my IS350 before needing a rest, 90 minutes max in the RX. Build quality: various components just feel cheap and cheaply put together. Small trim piece on the center console is broke, center console base doesn’t feel secure and moves around like it came out of a mini van. Drivers side exterior mirror vibrates at highway speeds so bad it’s useless to use. Rear hatch stopped opening up all the way after two weeks regardless of the setting. The 12.3” display randomly switches views, goes to navigation without switching. The plastic around the display is the cheap plastic from the 90s cars. Lots of buzzes and small rattles throughout the cabin, my 2009 had none. Engine: has lots of vibration at 1200-1800 rpm, shakes the vehicle when waiting at red lights, exhaust drone at 60 mph. Transmission: look up class action lawsuit, the transmission in mine hesitates when rolling into the throttle, shudders when the torque converter looks up, will refuse to downshift in eco/mode and the transmission/engine wine, will lock up in gears in sport mode, up shifts to fast and then has to down shift right away. Tuning with cruise control, the vehicle surges down the road when using cruise. It hunts for gears when going up hills instead of holding a downshift, one long hill it shifted 9 times. Cruise control will not work in manual mode to lock out 8th gear when traveling in windy conditions or lots of hills. The radar control randomly picks a vehicle about a 1/4 mile away and slows down, regardless of the distance setting in radar control. Fuel economy: the city mileage is not to bad but the highway economy is poor 21.1mpg but it jumped to 24.7mpg when using premium—on the same road trip. To sum it up this is the most non Lexus vehicle we have owned, the build quality is not there, to many cheap Toyota parts, transmission should have been sorted out by now, should have left the manufacturing in Japan. For the price I don’t recommend this, the hybrid is the one to buy or one of the Germans. Update: took it back to Lexus and got a RC350. The RX350 is the worst new car purchase I have ever made. The vehicle settings kept resetting to default, the rear hatch would lock up going up/down and would require starting the vehicle to get it to work. The transmission started to slip under merging acceleration in 2nd and 3rd gears around 5,550 miles.
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Excellent car
Selva Selvendran, 03/05/2020
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
19 of 21 people found this review helpful
I love the features in this car. Realized that the kick sensor was not a standard feature. I was disappointed that even though I bought a high end car the kick sensor to open the trunk was missing. Apart from that I simply love this car.
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One of the best cars I ever had
Nikolas, 10/11/2019
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
29 of 33 people found this review helpful
Purchased 2020 RX 350 with luxury package. Smooth and soft driving and handling. Super comfort leather seats. Amazing Mark Levinson sound. Lexus quality. Period.
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