Used 2014 Lexus RX 350 Consumer Reviews
Used RX 350 for sale
rippled windshield
white0754, 07/25/2014
2014 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
51 of 72 people found this review helpful
we had just purchased our third Lexus plus our sixth Toyota. my husband was having dizzy spells and horrible headaches after thousands of dollars in medical bills we found out that there was a ripple in the windshield that was causing this! took car into lexus said they could not fix this and there was nothing more todo but when they had it in the shop that day they gave us a rental same make and model and same year and no ripple! they told us it was a 2013 when we brought it back a different car porter told us that it was a in fact a 2014. [non-permissible content removed]. customer service in lexus headquarters said they can not do anything either they are aware of the defect
Lexus Should Be Ashamed
Disappointed Lexus Owner, 02/12/2020
2014 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
37 of 52 people found this review helpful
First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car). We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K). The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business. Lexus manufacturer has completely refused to help in anyway even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind it’s product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!! They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.
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RX350
JH Clark, 03/02/2019
2014 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
5 of 6 people found this review helpful
SUrvived a bad rear end crash with no injuries, car totalled Feb 2019. Acquired in July 2017
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RX#2
Rich , 08/07/2022
2014 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
3 of 3 people found this review helpful
This is my 2nd RX. I sold an 09 and purchased this used. So far I'm pleased with the car but it lacks small details that the 09 had specifically storage under the the rear deck and some up front like room for sun glasses . While minor issues I wonder why they've been eliminated. On the plus side, I like the electronics. The joy stick option for selecting features is a convenient option. I frequently use phone options and media options. Navigation like other Lexus models is far too complex. I use a smart phone with Google maps even though I have some destinations on the Navigation pre set. Fuel economy is about the same as my 09 but using regular gas does make it a little more economical . The ride is a little stiffer and noise levels seem a bit higher. Nonetheless still quiet for an SUV. I've only had the car about 4 months so I'm still evaluating it. So far...not bad.
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No more Lemon's
Miss Lexi, 03/20/2022
updated 03/25/2024
2014 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
3 of 3 people found this review helpful
After owning several vehicles in the past,the most recent lemon before my Lexus, was a 2010 Cadillac SRX. What a nightmare! Had several repairs and just within the 2 months that I had the Cadillac.Dealing with a shady dealership didn't help at all!To make a long story short, someone ran a red light and T- boned me on my passenger side, thank God no one was seriously hurt!But they did me a favor! I am now the proud owner of a 2014 Lexus RX! I love my car! I've had it for several months and no problems! I plan on keeping my Miss Lexi, for a long time!😊❤
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