Used 2014 Lexus RX 350 Consumer Reviews
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Reliable quiet ride but not all I needed
wh stanhope, 06/16/2018
2014 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
4 of 4 people found this review helpful
I enjoyed the reliable and quiet ride provided by the Lexus RX 350 but found it did not provide quite enough cargo space for longer trips and also oddly the front seats were not as comfortable as my previous car (a Toyota Highlander). When I traded it for a new Highlander I was pleased to find that it kept a high resale value (about 50% depreciation over the three years I had it). I have a bike rack and find that the Highlander holds the bikes higher off the road than the Lexus which I seems a plus.
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Lexus Should Be Ashamed
Disappointed Lexus Owner, 02/12/2020
2014 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
32 of 44 people found this review helpful
First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car). We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K). The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business. Lexus manufacturer has completely refused to help in anyway even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind it’s product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!! They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.
rippled windshield
white0754, 07/25/2014
2014 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
49 of 70 people found this review helpful
we had just purchased our third Lexus plus our sixth Toyota. my husband was having dizzy spells and horrible headaches after thousands of dollars in medical bills we found out that there was a ripple in the windshield that was causing this! took car into lexus said they could not fix this and there was nothing more todo but when they had it in the shop that day they gave us a rental same make and model and same year and no ripple! they told us it was a 2013 when we brought it back a different car porter told us that it was a in fact a 2014. [non-permissible content removed]. customer service in lexus headquarters said they can not do anything either they are aware of the defect
Home run for Lexus RX-350
Bob Rue, 01/23/2017
updated 07/31/2018
2014 Lexus RX 350 4dr SUV (3.5L 6cyl 6A)
9 of 12 people found this review helpful
This is a 2014 model that had just come off lease and was absolutely clear since it was a Lexus Pre-Owned Certified car. It would not have gained certification unless it was in perfect shape. My disappointments are three: - fuel economy is 20+/- mpg combined city/highway; - tires wear out after only 35K (according to the dealer, this is typical) even though they are rotated regularly and kept properly inflated, and; - the navigation system is very complicated and should not be adjusted while driving. It simply demands the driver's full attention and is difficult to learn.
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Very happy with CPO
Marc, 09/06/2017
2014 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
4 of 5 people found this review helpful
I reviewed multiple CUV before choosing the RX, very happy with my choice. Aside from fuel economy I love everything about this vehicle including the service you get from Lexus. It handles great in my snowy climate and fits my family of 4 with ease.
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