Used 2023 Jeep Grand Wagoneer Consumer Reviews
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$106k POS
Unfortunately they won’t allow a rating lower than 1 star. We purchased this piece of crap in August 2022 and it has been in the shop for a total of 13 weeks, more than half the time we’ve owned it. Headliner rattled and fell within the first week, trim pieces falling off the vehicle going down the road. These problems were fixed but then it developed a rattle in the passenger front door that Jeep engineers determined was the door bouncing on the striker latch when going over a rough surface. Because two loaner Wagoneers had the same problem and they can’t figure out how to fix it, they simply said that the vehicle is operating as designed. They seriously said they have designed a vehicle with a flaw and because they cannot fix it that’s just the way it is. Wagoneer Customer Care has closed the case and refuses to do anything further. Potential Wagoneer, Jeep and Chrysler product buyers beware.
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PROBLEM Vehicle
My vehicle has less that 10,000 and has spent over 20 days in the shop. Currently in shop now with electrical problems that they can’t seem to fix. Two new batteries less than 2 months ago and now those batteries aren’t charged. Definitely something is draining them. No help from selling dealership currently thanks to national Wagoneer we are at a second dealership. They have had it for 4 days and appears no closer to fix. However, love the interior and added features.
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- Base 4dr SUVMSRP: $59,99922 mi away
- Series II 4dr SUVMSRP: $66,988199 mi away
- Series III 4dr SUVMSRP: $89,99962 mi away
Garbage
0 stars. Our Wagoneer has now stalled out twice in the middle of an intersection and completely shut down. Both instances required vehicle to be turned off and turned back on while in the middle of an intersection! We had the jeep in the shop 3 days ago and they replaced the hood switches and battery and promised the hood switch was faulty and replacing would 100% fix the problem. 3 days later same thing happens with all of our kids in the car. Lane assist is horrible on this car and is clearly a pile of junk. TBD on our open case with Chrysler… if we have to file lawsuit that will be the next step as I’d never put my family in this SUV again.
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Love my Grand Wagoneer
We’ve had 4 Range Rovers & a Mercedes G Wagon & the Grand Wagoneer is my favorite (my husband prefers his Rover). It’s beautiful, comfortable, fast & has a ton of features. I’ve had it for 8 months & haven’t had any problems with it. There’s nothing I’d want to change on it nor are there any features I wish it had. A+
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Dead battery
Bought it brand new. 6 days into owning it the battery was dead. Dealer was terrible and did not give VIP service or even close to it. Ultimately they claimed it was a computer issue and that they reset them. Battery has continued to die at least once a month ever since. No dealership near me is offering VIP service. In fact the dealer we purchased from refuses to service our vehicle. And the dealer near me is 4 weeks out. The battery goes completely dead. To the point that it can’t be jumped. One month ago my husband replaced the battery himself due to lack of service options from dealership. And three weeks later battery dead as a door nail. I could not be more upset with the customer service and the reliability of this car. I don’t think it’s too much to expect my 105k SUV to start with only 5k miles it. So so upset. We have tried to trade it in but we are only being offered half of what we paid for it. Also we paid cash. So upset.
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